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Krause Family Ford
Woodstock, GA
459 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 459 reviews
October 02, 2013
This is my 3rd vehicle purchased @ Cherokee Ford in Woodstock. This is also the 2nd time I've used Pete Gay as my salesperson. Pete has always been very helpful to find the vehicle to fit my needs, k Woodstock. This is also the 2nd time I've used Pete Gay as my salesperson. Pete has always been very helpful to find the vehicle to fit my needs, kept me well informed with answers to any questions I had, and provided me with an overall excellent buying experience. It's business like that, that will keep me coming back as a repeat customer for years to come!!! More
by junedawg88
Employees Worked With
Pete Gay
Helpful September 29, 2013
Great experience. Will recommend friends to this dealership and to Pete. This was the fastest car buying experience I have ever had and everyone I worked with was very professional. dealership and to Pete. This was the fastest car buying experience I have ever had and everyone I worked with was very professional. More
by Dpdubois01
Employees Worked With
Dave Parks, Pete Gay
September 24, 2013
My experience with Cherokee Ford was horrible. You hear My experience with Cherokee Ford was horrible. You hear all the typical car buying experience, well this dealer will provide that. The sales associ My experience with Cherokee Ford was horrible. You hear all the typical car buying experience, well this dealer will provide that. The sales associate that I dealt with was very dishonest with me and not very knowledgable. After the sale was complete I was contacted by the director of sales, who had yet to make it right. I would not recommend buying a vehicle from this location. It's going on a 3 month long ordeal trying to get things finalized with them. A close family member of mine was buying from her local Buick dealer and her car buying experience was by far better than what was provided by Cherokee Ford. More
by Nthompson71
September 21, 2013
Their unethical business practices is why I would never do business with them again. They are scam artist. Bait and switch is their main objective. do business with them again. They are scam artist. Bait and switch is their main objective. More
by donotcare
Employees Worked With
ryan
September 11, 2013
I ENJOY MY TIME TRADEING MY TRUCK IN ON A NEW F-150. MY SALESMAN WAS VERY KNOWEDGEABLE AND VERY KIND AND HELPFUL, I'M VERY PLEASED WITH EVERYTHING, WOULD RECOMMEND DEALER TO EVERYONE, THANKS ALL.....DAVID SALESMAN WAS VERY KNOWEDGEABLE AND VERY KIND AND HELPFUL, I'M VERY PLEASED WITH EVERYTHING, WOULD RECOMMEND DEALER TO EVERYONE, THANKS ALL.....DAVID More
by DPUTNAM1
September 10, 2013
The salesman was genuous. Also, he helped to make the transaction as seamless as he possibly could. The only issue that I had was with the finance guy selling the last minute "four to seven" year vehicle transaction as seamless as he possibly could. The only issue that I had was with the finance guy selling the last minute "four to seven" year vehicle warranty package which was somewhat pricey. In four to seven years, I can only hope that Ford lives up to the "bumper to bumper" warranty package...if needed. Skip Baldwin More
by Connor11
Employees Worked With
The picture didn't look much like him. , Bob Ahrens
September 05, 2013
I got to the Dealership about 9:30a last Saturday morning and went home with a 2010 Ford Edge in excellent condition in the early afternoon. Harvey answered all of my questions and we got the additional Warr and went home with a 2010 Ford Edge in excellent condition in the early afternoon. Harvey answered all of my questions and we got the additional Warranty for Service so that I am protected for many years to come. I am very pleased with my 1st visit to Cherokee Ford! It was an amazing experience! More
by divinehuntress
Employees Worked With
Harvey, Nick and Nate and I met Ryan as well
August 28, 2013
I have purchased 4 cars from ford and had no complaints but this time it has not been a pleasure. I had to make several trips back to get pape work done and then found out I did'nt qualify for gap insuranc but this time it has not been a pleasure. I had to make several trips back to get pape work done and then found out I did'nt qualify for gap insurance because they filled out the wwong paperwork. So again I had to go back to sign paperwork to get the coverage i was charged for.the first day I drove home notice a rattle in the motor and they claim dont worry it is just a belt. so I spent hours there to have work done and then to fine out I still had the problem. So I went back again and this time they gave me a loner car and kept it to fix.Said he was fixed but still had the noise. Now the air quit working it is at your shop now and now they want me to pay almost 800 dollars to fix it. This is crazy I went to a dealer ship I thought I could trust instead of a car lot and feel like i bought their lemon of the month. Well i was waiting on a call back today from manager to see what they were going to do to help resolve this problem and never received call. Chris in the shop called me again to see if he called and if I decided if I want the repair. Please see if there is anything you can do to resolve this. More
by misangied
Employees Worked With
Ralph Bullard
August 10, 2013
Really appreciate the work Tim and Rich did to make our deal work! Great trade in offer up front and a great price on the new car! Hassle free and very accommodating. Thanks guys! deal work! Great trade in offer up front and a great price on the new car! Hassle free and very accommodating. Thanks guys! More
by 4scott4
August 06, 2013
Yes, the dealership was easy to work with. Rich Tucci took excellent care of us, and we are happy with our Explorer. The experience was much better than any other Ford dealership we visited. Go see Rich took excellent care of us, and we are happy with our Explorer. The experience was much better than any other Ford dealership we visited. Go see Rich when you are looking for a new car! More
by Croxton
