Krause Family Ford

The Best experience I have ever had purching a new car!! Very happy!!! Everyone that I spoke with was friendly and helpful!!! Answered all of my questions!! Rich Tucci stayed late to make sure that I know Very happy!!! Everyone that I spoke with was friendly and helpful!!! Answered all of my questions!! Rich Tucci stayed late to make sure that I know how everything worked on the car.. I have had several follow up calls and emails since.. Overall EXCELLENT - experience!! I will be back!!!!!! More

Amazed for the Second Time!!! Ford Explorer and Ford Fusion Last November, my Wife and I went to Cherokee Ford and met Rich Tucci. We had prayed earlier that day that we would find the right vehicle and the rig Last November, my Wife and I went to Cherokee Ford and met Rich Tucci. We had prayed earlier that day that we would find the right vehicle and the right deal. We were really nervous about buying a vehicle since our SUV had over 300K miles and we had it since 2004. Rich was super nice and professional and I kept thinking everything was too good to be true but he did everything he said he could do. It was a very good experience. We test drove several vehicles and he was very patient with us as we kept wanting to try different vehicles. He listened to our needs, wants and likes and put us a wonderful 2007 Ford Explorer that we could not be happier with. He kept us within our payment range and they gave me $1000.00 more for my trade in than I thought they would. It was great knowing that I didn't have to worry about my wife having issues with our Jeep anymore. Over the next few months, I decided it was time to trade in my truck of over 300K miles. Again, we test drive several vehicles but I didn't find anything I liked. Rich was very patient with me and finally in July, my Wife and I went to test drive some cars. I was looking for an older Ford Focus or soemthing really cheap on gas with a low payment. Again, we test drove about half a day and Rich was very patient with me and spent most of the day with us. He listened to my needs, wants and likes and instead of leaving in a 2005 Focus, he was able to put me in a 2012 Ford Fusion that was certified pre-owned through Ford, under warranty and in the same payment range. I could not believe it. When he first had the Fusion pulled around, I didn't want to drive because I knew that it was out of price range. He insisted that my Wife and I take it out. On the drive, I was really nervous. The Fusion was everything I needed and was a very nice vehicle. It was like driving a brand new car. However, I told my Wife that it all seemed too good and there was no way they could get me in that car in my payment range. I was wrong! Within a few hours, they brought me a deal they had worked out and it required no money down! I have to admit, even when I left the dealership, I couldn't believe the deal I got on the vehicle. Almost immdeiately I had two a trip to Florida and one to North Carolina that I took in the car. I COULD NOT BE HAPPIER WITH THIS CAR! I can fit my whole family in the vehicle and it is a great car for me on long trips. Rich and the crew at Cherokee Ford really have amazed us again! Everything has went through and I'm about to make my first payment and happy about it! Make sure to see my great friend Vickie at the reception desk! Also, I'm very pleased with the Quick Lane Oil Change service. They take really good care of our vehicles and it is very affordable. More

Bill K The Quicklane Dept has always treated me fair, courteously, and professionally. Jason and Brad have serviced my F-150's for the past 10 years The Quicklane Dept has always treated me fair, courteously, and professionally. Jason and Brad have serviced my F-150's for the past 10 years and I won't take it anywhere else. More

Used F150 Truck and Explorer purchase Very pleased with the overall sales experience and the personal attention I've received since purchasing the truck and the Explorer. The experience w Very pleased with the overall sales experience and the personal attention I've received since purchasing the truck and the Explorer. The experience was so good that my son also purchased a new F150 the following week after our purchase. Your personal service and genuine sincerity is your "Brand". Keep up the great work! More

Excellent and easy Enjoyed working with Colleen, the transaction with professional and easy. The truck was ready on time as was the paperwork. It was a vey professiona Enjoyed working with Colleen, the transaction with professional and easy. The truck was ready on time as was the paperwork. It was a vey professional and easy transaction. More

Going Electric at Cherokee Ford I happen to be in the lot on a sunday morning when the dealership was closed and Rich Tucci was there early and let us in to search for a car for my d I happen to be in the lot on a sunday morning when the dealership was closed and Rich Tucci was there early and let us in to search for a car for my daughter. I ended up looking at the 2013 Ford Fusion Energi for my wife and Rich was helpful all along the way. The dealership handle all of our questions and some minor issues and we will definitely go back to Rich and recommend anyone looking at a new or used Ford pay them a visit...even on Sunday morning. More

Unpleasant Car Buying Experience Overall unpleasant experience (except my salesperson, Don Kapela was very nice). Dealership would not negotiate off list price for used car, even thou Overall unpleasant experience (except my salesperson, Don Kapela was very nice). Dealership would not negotiate off list price for used car, even though it had been sitting on lot for over a month. Gave some song and dance about already marked down, blah, blah, blah. If this were Carmax and the policy going in is haggle-free then it would be OK. EVERYONE has wiggle room in the list price. To tell me you don't is either 1) an insult to my intelligence ot 2) inept pricing decision not to leave a little room to let customer feel like they got something. Had to be an xxxxxx and leave just to get them to come off a little bit instead of them just giving me that when I had checkbook in hand and was ready to buy. Then, after agreeing to the deal, I had to sit around waiting on a "finance" guy for over an hour (keep n mind I'm paying cash) just so I can get the hard sell on an extended warranty. This dealership is a throwback to the old timey ones I remember growing up where buying a car is like going into battle. That being said, I did get a pretty good price on a very nice car. It COULD have been a pleasant experience, they just wouldn't let that happen. More

non stress car buying Truly the first time I have not come away from buying a car wdrained and feeling like I had been taken Bill and Alishia are both great Truly the first time I have not come away from buying a car wdrained and feeling like I had been taken Bill and Alishia are both great More

F-15 Truck Purchase from Cherokee Ford Very relaxing experience... Rich was friendly and never pressured me to "close the deal". Rich was also very knowledgeable on the F-150 and all the Very relaxing experience... Rich was friendly and never pressured me to "close the deal". Rich was also very knowledgeable on the F-150 and all the electronic gadgets. I'm completely satisfied with my purchase from Cherokee Ford... More

car buying the best car buyng experience. i have ever had.Ryan was very helpful.He listened to me and got me what i asked for.THANK YOU the best car buyng experience. i have ever had.Ryan was very helpful.He listened to me and got me what i asked for.THANK YOU More