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Kory Hooks Chrysler Dodge Jeep RAM - Service Center

Bowie, TX

4.7
376 Reviews

376 Reviews of Kory Hooks Chrysler Dodge Jeep RAM - Service Center

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May 02, 2019

Good work I have used this dealership for my truck and Fiat several times and always got good service. They are very courteous and professional in everything th More

by rolama1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Ramsay, Josh Carpenter
May 04, 2019 -

Kory Hooks Chrysler Dodge Jeep RAM responded

From the Service Department , thank you for your review of Patterson of Bowie . We have high standards to uphold for ALL of our clients, and work so each transaction runs smooth. Thank you again for coming to Patterson of Bowie.

April 30, 2019

Service experience Knowledgeable and efficient service manager along with his team. Every time I have dealt with Mark has been good. He is thorough and keeps me inform More

by LINDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Ramsay
Apr 30, 2019 -

Kory Hooks Chrysler Dodge Jeep RAM responded

Thank you Linda for your five star review of the Patterson of Bowie Service Department, and our service advisor Mark Ramsay. Our service department is held to high standards to ensure your service is done right the first time and every time. Thank you again, for this review.

April 28, 2019

They were excellent. Very good service, and very helpful. Good and friendly place to buy a car, or truck. The service department does a excellent job on the service of your car, or truck. More

by jjmgraham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kory Hooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Koetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elton Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ramsay, Josh Carpenter, Jason Warren
Apr 30, 2019 -

Kory Hooks Chrysler Dodge Jeep RAM responded

Thank you for your wonderful review of our Bowie location. We are thrilled to hear of your service here at Patterson of Bowie. We work very hard to ensure each client receives top notch service here at Patterson of Bowie Service Center.

April 25, 2019

They quoted $180 but charged $250 They charged more than quoted price. They called the wrong number when service was done and we didn't know it was ready until we called them. More

by JCROUNSAVILLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Ramsay, Josh Carpenter
Apr 26, 2019 -

Kory Hooks Chrysler Dodge Jeep RAM responded

Thank you for the feedback. We are looking into your concern and will be reaching out to you offline.

April 23, 2019

SERVICE Mark was able to get my truck in and out in a very timely manner. Mark explained the work that would need to be completed and the price before workin More

by trent.morrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Ramsay
Apr 23, 2019 -

Kory Hooks Chrysler Dodge Jeep RAM responded

Trent , Thank you very much for the 5 star review. We strive for excellence in every service experience.

April 11, 2019

First Service on New Vehicle Purchased at Patterson's Their service and personnel are fantastic. I just bought my Journey, however, they have serviced by Chrysler Van and Dodge 3500 truck for years and I More

by Barbara Rumer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Livingston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elton Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ramsay
Apr 12, 2019 -

Kory Hooks Chrysler Dodge Jeep RAM responded

Thank you Barbara for your kind words of encouragement. Each and every service member is held to Patterson of Bowie high standards.

April 09, 2019

Service/parts are OUTSTANDING!!!! We had a fuel filter malfunction on the highway outside of Bowie and Patterson Ford brought the part out to us and installed it. You don’t get that se More

by Ford Parts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Tomson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Carpenter
Apr 12, 2019 -

Kory Hooks Chrysler Dodge Jeep RAM responded

Russell is an Outstanding member of our Parts Department, and continues to achieve high levels of customer service. We are pleased by these words of encouragement for Russell and Josh. Thank you again for your business.

April 06, 2019

Not very impressed I bought my new ford in Wichita Falls and i have the total service package i have to come on weekends because of my schedule and your very limited on More

by BRENDASENTELL41
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mark Ramsay
Apr 08, 2019 -

Kory Hooks Chrysler Dodge Jeep RAM responded

Brenda, Thank you for taking the time to review our dealership. Our team will be reaching out to you to discuss this experience along with ways we can better serve you.

April 04, 2019

Inspection & Washer jet install and converter recall Everyone was very friendly and courteous. I was treated like family and they did a great job. I would definitely return for service and parts. More

by shamrock.jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elton Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ramsay
Apr 05, 2019 -

Kory Hooks Chrysler Dodge Jeep RAM responded

Thank you so very much for coming to Patterson of Bowie and working with Mark and Elton. We value every customer and welcome every opportunity to assure your satisfaction.

April 03, 2019

Oil Change and rotation The appointment was set and when I arrived it was taken straight back. It took about an hour for both which is about right for both More

by FARMBOYMH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Ramsay
Apr 03, 2019 -

Kory Hooks Chrysler Dodge Jeep RAM responded

Thank you so very much for coming to Patterson of Bowie and working with Mark. We value every customer and welcome every opportunity to assure your satisfaction.

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