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Korum Ford-Lincoln

Puyallup, WA

3.6
567 Reviews

100 River Rd

Puyallup, WA

98371

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567 Reviews of Korum Ford-Lincoln

November 04, 2019

I took my Lincoln MKZ here to have a passenger side headlight repaired. It dips when the brakes are applied. They said BOTH headlight assemblies need replacing at a cost of over $3300.00!!!!!! Apparent More

by Zenofnow
Recommend Dealer
No
Employees Worked With
Miranda
Nov 14, 2019 -

Korum Ford-Lincoln responded

When you brought your vehicle in for service, we let you know that we would need to diagnose the problem before we could repair it. When our service staff called you to ask some clarifying questions, they were hung up on twice. Once diagnosed, we contacted you with a quote for the parts to repair it ($1,300 per headlight assembly). We understand that the cost of parts can sometimes be higher than expected. Because you were upset with the quote, we agreed to cover the cost of the rental car that was provided to you, and the diagnostic services rendered.

November 04, 2019

Lease of new Escape Mike Zolman has been and continues to be an asset to Korum Ford. Answering every question in a timely manner. Look forward to continuing to do busine More

by ECowan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Zolman, Ron George
Nov 04, 2019 -

Korum Ford-Lincoln responded

Thank you for taking the time to leave us a five-star review. We are glad to hear that you had a positive experience with Mike, and we hope that we have the chance to work with you again in the future.Have a nice day.

November 03, 2019

Perfect I went to the dealership to see and experience a car I knew I’d like to own, but could I? I saw different features and colors and put together the de More

by Lalu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Two ladies in the refreshment center, Mike Zolman, Freddie Trotter, Mark Archer
Nov 04, 2019 -

Korum Ford-Lincoln responded

Thank you for taking the time to leave us a five-star review. We are glad to hear that you had a positive experience during your visit, and that Mike was able to help get you into the right vehicle! We are happy to hear that your experience with every Korum employee was positive, and we hope that we have the chance to work with you again in the future. Thank you, and have a nice day.

November 02, 2019

Korum Ford sends me comformation on selling me a truck and we are finalizing the deal at 6 o clock. I even got a reminder E-mail for oct 30th 2019. I even got a phone call that day telling me my soon to b More

by Mike Nolan
Recommend Dealer
No
Employees Worked With
Tom Horne
Nov 08, 2019 -

Korum Ford-Lincoln responded

We are very sorry for any misunderstanding with the vehicle that you were interested in. When you let us know that you were coming to purchase, our staff informed you that the truck was going through detail. We are sorry if you thought that meant that the vehicle would be held for you without any certainty from you nor a deposit on the vehicle. When you let us know that you were ready to come in, the vehicle was still available in our inventory, but unfortunately it sold between that time and when you were scheduled to come in. Our staff then reached out to you as a courtesy to let you know it had sold before you made the drive. We know it can be disappointing when a vehicle sells to another person and are sorry that we have disappointed you in the process of trying to serve you.

October 19, 2019

He was great. He listened to everything that we wanted and did not to over sell! I recommend him for everyone!! It was very fast and simply. Also he gave us ever rebate and even had us try to qualify for More

by Athlethics28
Recommend Dealer
Yes
Employees Worked With
Tom Horne
Oct 21, 2019 -

Korum Ford-Lincoln responded

Thank you for taking the time to leave us a five-star review. We are glad to hear that you had a positive experience with Tom, and that he was able to get you in to the right vehicle! We hope that we have the chance to work with you again in the future. Thank you, and have a nice day.

October 15, 2019

Korum Lincoln Service A few months back I purchased a new Lincoln in Olympia. The following month the dealership give up it's Lincoln branding. Korum Lincoln in Puyallup re More

by Olympia Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean January
Oct 15, 2019 -

Korum Ford-Lincoln responded

Thank you for taking the time to leave us a five-star review. We are glad that we were able to help you with the transition of losing your local Olympia dealer. WE want to make sure that you always know you have a place to go to whenever you need it! We appreciate your kind words about Sean, and we are glad that he has been able to assist you. We look forward to working with you again in the future. Thank you, and have a nice day.

October 12, 2019

Well pleased We got a sale done with Rodney. Highly recommended. We really felt comfortable and in good hands. He knows his stuff and is really patient in explai More

by Poochka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Harris ??????????, Freddie Trotter, Kyle Allen, Brian Camp
Oct 14, 2019 -

Korum Ford-Lincoln responded

We appreciate you taking the time to leave us a review. We are happy to hear that you had a positive experience with Rodney and Kyle. We hope that you enjoy your new car! Have a great day.

October 11, 2019

Best Experience Ever We were trading in 2 vehicles and purchasing 2 vehicles, it was very complicated and stressful at times. We had been working with numerous dealership More

by Cassandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Zolman
Oct 14, 2019 -

Korum Ford-Lincoln responded

We appreciate your feedback in regards to your visit to Korum. We are glad that Mike Zolman and Mike Sheffield were able to get you and your husband into the vehicles that you wanted. We strive to provide a buying process with everything out on the table. We believe in making honest business relationships with our customers. We appreciate you coming to visit us, and we look forward to seeing you again! Have a wonderful day.

September 29, 2019

I came in to look at a used car and left with a new one! I walked into look at a used car. I didn't even bring my checkbook with me. Tom Horne met us and patiently showed us all the cars we wanyed to look More

by Ezra Meeker
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Horne
Sep 30, 2019 -

Korum Ford-Lincoln responded

Thank you for taking the time to leave us a five-star review. We are glad to hear that you had a positive experience during your visit, and that working with Tom was good! We always strive to provide a no pressure purchasing experience for our customer, and allow them to work through the deal at their own speed. We hope that we have the chance to work with you again in the future. Thank you, and have a nice day.

September 25, 2019

Great Experience Right from the start, Reed was awesome. He greeted us at the door. He was friendly, knowledgeable and not pushy. He kept me updated during the whole b More

by KDerrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reed Kramer, Ron George
Sep 25, 2019 -

Korum Ford-Lincoln responded

Thank you for taking the time to leave us a five-star review. We are glad to hear that you had a positive experience with Reed. We will pass on your kind words to him. We hope that we get the chance to work with you again!

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