Koons Woodbridge Ford

MI EXPERIENCIA ESTUVO SATISFACTORIA SE TOMARON SU TIENPO PARA EXPLICARME TODAS MIS DUDAS Y FUEROM AMEBLES EN SU ATENCION PARA EXPLICARME TODAS MIS DUDAS Y FUEROM AMEBLES EN SU ATENCION More

Great place with even greater people. Christian and Luke were amazing. I never felt pressured into anything, nor did I feel hustled. Buying a new car should have you feeling great about t Christian and Luke were amazing. I never felt pressured into anything, nor did I feel hustled. Buying a new car should have you feeling great about the decision you made...if I needed another car, I'll go to them again. More

The sales person was amazing. The management above them leads questions of concerns. They definitely put all the work on the sales person and anything extra comes out of the sales The management above them leads questions of concerns. They definitely put all the work on the sales person and anything extra comes out of the sales persons personal pocket. They obviously sale many cars and to be cheap to force the sales person to pay questions my loyalty to such a greedy company. More

Worst dealership ever, poor customer service very rude no communication sold car with lien took 4 months to get hard tags. Car only came with one key Crack in windshield and flooding sunroof which damaged t communication sold car with lien took 4 months to get hard tags. Car only came with one key Crack in windshield and flooding sunroof which damaged the amp. Lied the very first day of me buying the car, says after me waiting for hours it was getting detailed, it wasn't detailed at all. Had to return the next day for detail and the window which was poorly fixed but they did have the amp replaced through acura. The sunroof they claimed they fix but lied about drying/cleaning the mess. I had to purchase the materials to get that situated towels enzymes dehumidifier etc.No one communicated or kept in contact with me after receiving my money I had to call over and over and they wouldn't answer or return calls. When I say worst dealership ever the absolute worst. As of 2 days ago I had to call around and finally the dmv said my tags are in the mail after 4 to 5 months with me making call after call, sending emails and leaving messages without a response. Im a calm loving person that believes in treating people how you'd like to be treated but of all the places I've been and done business this is the worst place ever. More

Lied multiple times about when my vehicle would be ready to pick up after purchasing which I understand if you don’t know but don’t say a date then or get back to me. Then I had to call service to ask becau to pick up after purchasing which I understand if you don’t know but don’t say a date then or get back to me. Then I had to call service to ask because my sales person went mia and didn’t answer my texts and the service person kept me updated which kept me at ease until I came a week and one day after purchasing the car and a week after the first done complete date for the service that I was given. I came and what I thought was a simple swoop in and pick up turned into a 1 hour wait because the car wasn’t gased up and ready even though I gave a warning that I’d come in an hour and a half right as I finished work…. Car is beautiful and everything I wanted but being someone who has worked in a dealership before and my parents bought a car from koons when I was born and it’s still kicking, I will not be coming to any koons in the future. Especially this one… I also agreed on the deal with an add on that it would be delivered but come time it was completed the delivery was “hard to do because I couldn’t find anyone” so I had to drive an hour out of my way to wait another hour… Koons customer service at its finest More