Koons Woodbridge Buick GMC

Beware of the Koons Woodbridge Buick GMC. This is a very shady dealership. I believe they intentionally sold me a faulty vehicle to move it off their lot. On Sunday, November 20th, 2022 I pu This is a very shady dealership. I believe they intentionally sold me a faulty vehicle to move it off their lot. On Sunday, November 20th, 2022 I purchased a certified pre-owned 2019 Buick Envision with 24,000 miles. The first time I started the car, the very next day, the check engine light came on. On Tuesday, November 22nd, I took the car back to the dealership where the service technician diagnosed the issue as a faulty purge valve and vent solenoid. I also demanded that they check the engine battery which they determined to be in need of replacement. I was told that the certified examination before the sale used a less reliable method of testing the car battery. My suspicion is that the dealership cleared all the warning codes before the sale and that the so-called certified checklist was not conducted in a satisfactory manner. When I expressed my dissatisfaction with the vehicle and my anxiety that this may be the first sign of a continuous flow of problems the entire management staff was condescending and unsympathetic - from the sales managers to the so-called customer representative. They offered no explanations other than "parts breakdown" and offered no resolution to my anxiety about this specific vehicle. It seems that everyone had memorized the dealer script and rhetoric and repeated the same talking points over and over again. Their only solution was to trade the car in for a different one from that lot - even though they did not have a similar vehicle that met my feature and price parameters. They implied that it was our fault and "too bad" that we couldn't afford a more expensive model. We suggested several solutions, such as extending the exchange period for a certain amount of time in order to see if other warning signs emerged in the near future. We also suggested upgrading the extended warranty to help alleviate my concerns about the vehicle. No dice. We also suggested reducing the price slightly for other vehicles that provided similar features as the Envision or allowing us to select a vehicle from a different Koons Woodbridge dealership. Not a chance. Beware. More

My advisor Diana is awesome. She’s been helping me with my car maintenance for years. I trust her recommendations and always enjoy visiting them. She’s been helping me with my car maintenance for years. I trust her recommendations and always enjoy visiting them. More

Great dealership and awesome people. to work with. No pressure and willing to listen to the customer's needs. to work with. No pressure and willing to listen to the customer's needs. More

Sales people harass people who are there for an ungodly amount of time to get their car repaired. Staff and mechanics more concerned with eating. Woman who takes care of statements...very rude. Should not amount of time to get their car repaired. Staff and mechanics more concerned with eating. Woman who takes care of statements...very rude. Should not be serving customers. More

Angel Miranda, Tony Blazier, Maks S, and Tre the general manager made my dreams come true. After spending the past year looking for another car of my dreams due to the previous one being stolen they made my manager made my dreams come true. After spending the past year looking for another car of my dreams due to the previous one being stolen they made my year! All the searching, tears, and terrible times were worth it! Thank you guys you have no idea how happy I am! More

I bought a car from Ehab kandel he was the best sales manager I send my son from Michigan to get a car from him he did everything for me make it verythank easy I had the best experience and I would love manager I send my son from Michigan to get a car from him he did everything for me make it verythank easy I had the best experience and I would love to go back in anytime I like to buy a car I go to Ehab he’s a very good sales manager I am so happy about the car very clean very nice I really appreciate the work that they’ve been done for me thank you More

Dan & staff continues to provide great service 100k and counting. Tks. He made sure my conversion van had right tires & made repairs to one of the wheels. counting. Tks. He made sure my conversion van had right tires & made repairs to one of the wheels. More

Pleasant, neat, kept informed during the visit on the status of my vehicle. I was content with the provided service. status of my vehicle. I was content with the provided service. More

I got a 2015 GMC SIERRA From Koons in Woodbridge I’m very happy sales was not pushing James was very helpful and knowledgeable and professional will recommend James to all my friends and family thank you Jam happy sales was not pushing James was very helpful and knowledgeable and professional will recommend James to all my friends and family thank you James More

Service team was excellent and provide updates in a timely fashion about my vehicle status. timely fashion about my vehicle status. More