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Koons Woodbridge Buick GMC

Woodbridge, VA

4.2
61 Reviews

14530 Jefferson Davis Hwy

Woodbridge, VA

22191

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Showing 61 reviews

December 27, 2024

My first time at this service center the agent was up front and seemingly honest. More

by mosley253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't get name
Dec 30, 2024 -

Koons Woodbridge Buick GMC responded

Your kind review warms our hearts! Thank you from the Koons Woodbridge Buick GMC Team.

November 30, 2024

Always above average customer service! Transparent price estimates and delivery as promised. Highly recommend this Service Delartment. Thanks Dan More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Morningstar
Dec 02, 2024 -

Koons Woodbridge Buick GMC responded

We're delighted to hear that Dan and the team at Koons Woodbridge Buick GMC provided you with exceptional service! Thank you for recommending our Service Department, we appreciate your support.

November 29, 2024

Nader was my sakes person we talked a few times over the phone before I was able to get the the dealership to meet him everything he told me was true about the truck I wanted he kept the numbers the way I n More

by Dcfatz81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nader
Dec 02, 2024 -

Koons Woodbridge Buick GMC responded

We're delighted to hear that Nader provided you with such a positive experience at Koons Woodbridge Buick GMC! It's great to know he went above and beyond to ensure your satisfaction, especially in securing the best financing options. Enjoy your beautiful pickup truck, and thank you for choosing us!

August 17, 2024

Great dealership, they got my Escalade oil change time in record breaking times! I will be definitely returning. More

by Alejandro Cortez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Machuca, Bryon Ervin, Dan Morningstar, Frank McClellan, Greg Buka
Aug 19, 2024 -

Koons Woodbridge Buick GMC responded

Alejandro, we're delighted to hear that you had a speedy and positive experience with your Escalade's oil change at Koons Woodbridge Buick GMC! Looking forward to seeing you again.

July 31, 2024

Service department team is very professional, friendly and knowledgeable. My service was completed within the time estimated when I dropped my vehicle off for service. More

by Smithyang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Harris
Jul 31, 2024 -

Koons Woodbridge Buick GMC responded

Thanks for sharing your positive experience! We're glad to hear our service team at Koons Woodbridge Buick GMC met your expectations and completed everything on time. We appreciate your support!

July 27, 2024

Koons’ lack of professional integrity along with their poor customer service, and lack of communication has soured the car buying experience for me. I do not have the time to chase people down to do thei More

by ddavis427
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
Meraj Zia, Scott Wood
Jul 29, 2024 -

Koons Woodbridge Buick GMC responded

Daryl, I'm really sorry to hear about your experience. It sounds incredibly frustrating and not at all what we aim for in terms of service and communication. I would like to help resolve these issues as soon as possible. Please reach out when you can so we can discuss further. Thank you, David Perez - General Sales Manager - david.perez@koons.com

July 27, 2024

I acquired a 2024 vehicle from this dealership, and my experience has been exceedingly distressing. Initially, I was asked by Jean to provide my Social Security card for reasons that were unclear. Through More

by MLM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jean, Yabby, Lediana
Jul 29, 2024 -

Koons Woodbridge Buick GMC responded

I'm truly sorry to hear about your distressing experience. It sounds like there were multiple points of miscommunication and oversight that we need to address. I appreciate you bringing this to our attention and would like the opportunity to make things right for you. I will have one of our team members reach out when convenient so we can discuss further steps. Thank you, David Perez - General Sales Manager - david.perez@koons.com

July 11, 2024

It was a good service and fast , absolutely I can recommend to my friends excellent More

by Gumagapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Morningstar
Jul 11, 2024 -

Koons Woodbridge Buick GMC responded

Thanks for being an awesome Koons Woodbridge Buick GMC customer!

June 01, 2024

Koons Buick GMC is an excellent dealership. I have a new Buick Enclave. It was due for an oil change. And i didn’t have a lot of time. I arrived when the mechanics were on lunch time. I asked i More

by Linda.vanlanduyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana, Dan Morningstar
Jun 03, 2024 -

Koons Woodbridge Buick GMC responded

Linda, we're delighted to hear that Dan and Diana made your experience at Koons Woodbridge Buick GMC so seamless. Thanks for sharing your positive feedback - it's a joy to have loyal customers like you!

May 01, 2024

Very convenient location. Staff is very friendly and knowledgeable about their dealership and up coming sales. Our salesman JC was amazing and our time spent conducting busine More

by nsanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JC Burthey -Sales
May 02, 2024 -

Koons Woodbridge Buick GMC responded

We're so glad to know you had a great experience with JC and our team at Koons Woodbridge Buick GMC! We appreciate your kind words about the staff's knowledge and friendliness. Thanks for recommending us, we look forward to serving any friends or family you send our way!

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