Koons Woodbridge Buick GMC | Page 2

My first time at this service center the agent was up front and seemingly honest. front and seemingly honest. More

Always above average customer service! Transparent price estimates and delivery as promised. Highly recommend this Service Delartment. Thanks Dan Transparent price estimates and delivery as promised. Highly recommend this Service Delartment. Thanks Dan More

Nader was my sakes person we talked a few times over the phone before I was able to get the the dealership to meet him everything he told me was true about the truck I wanted he kept the numbers the way I n phone before I was able to get the the dealership to meet him everything he told me was true about the truck I wanted he kept the numbers the way I needed them to be and even got me a better finance option to get me a better APR than my own bank so I’m greatful for all his hard work and help he did an excellent job for me going out of his way to make sure I was happy and satisfied I got my beautiful pick up truck and I’m happy and satisfied with my purchase from Nader More

Great dealership, they got my Escalade oil change time in record breaking times! I will be definitely returning. record breaking times! I will be definitely returning. More

Service department team is very professional, friendly and knowledgeable. My service was completed within the time estimated when I dropped my vehicle off for service. and knowledgeable. My service was completed within the time estimated when I dropped my vehicle off for service. More

Koons’ lack of professional integrity along with their poor customer service, and lack of communication has soured the car buying experience for me. I do not have the time to chase people down to do thei poor customer service, and lack of communication has soured the car buying experience for me. I do not have the time to chase people down to do their job or provide me with the basic services I paid for. I am extremely dissatisfied with the service I received from Koons. There were signs I should have walked away when I first got there, but I did not. I wanted to give this dealership a chance. I would not nor would I ever recommend the Koons dealership for anyone’s automotive needs. We were assured that ANY problems we had would be covered under the factory warranty if any should arise, but that is not the case which I will get to later. We completed the paperwork and made a substantial down payment on the vehicle which the finance manager reiterated we have nothing to worry about with the bumper to bumper factory warranty. We were given the keys and were waiting for them to transfer my tags over so we could leave. There was a problem with the computers. We were given a set of 30-day tags because the computers were down. We were told that this issue will be resolved in a day or two. Someone would call us later to tell us when it was ok to put the permanent tags on the vehicle. That occurred on June 30th and it is now July 26th. I have yet to receive my registration and some type of tags to put on my vehicle. I am still riding around with my old tags in the backseat waiting for a call from Koons to tell me they have finally transferred them to the new vehicle. I have texted, emailed, and called several times inquiring when I can put my tags on the vehicle I purchased since I paid for Title, Tags, and registration. Last week, I spoke to a woman at Koons about my tags and a refund of those services not received; she stated she would call me back. I have not heard from their organization since. While composing this review, I reached out to the Koons dealership again and was told by the sales associate that he would look into it again and call me tomorrow. This was the 1st problem. The 2nd problem occurred two weeks after I took the vehicle home. I was constantly reassured since the car still was under factory warranty if an issue arose, just take it to any Infiniti dealership and they will take care of it. I noticed that the vehicle was vibrating when the brakes were applied at speeds greater than 60 mph. This issue was not evident when we did our test drive because the route the salesman wanted us to take did not involve the highway. I took the vehicle to the Infiniti dealership here to have the issue checked out. They discovered that someone did a “Slap Job” on the vehicle. . A “Slap Job” is when a mechanic puts a brand new set of brake pads on a car to hide the fact that the rotors were warped. The vehicle I purchased had less than 32,000 miles on it. The rotors should not have been in the condition they were in. The shocker came when I was told that none of these repairs were not covered by the factory warranty; a total contradiction from what I was told by the finance manager when I purchased my vehicle. Now I had to pay over $1600 to replace all the rotors. This was a huge out of pocket expense less than 30 days after my purchase. Do not trust these people! More

I acquired a 2024 vehicle from this dealership, and my experience has been exceedingly distressing. Initially, I was asked by Jean to provide my Social Security card for reasons that were unclear. Through experience has been exceedingly distressing. Initially, I was asked by Jean to provide my Social Security card for reasons that were unclear. Throughout my history of purchasing multiple vehicles, I have never encountered such a request; perhaps my Spanish surname caused some confusion. I found this request peculiar, and when I presented my Social Security card to Yabby in the financing department, she informed me that it had never been a requirement. Two days following my vehicle purchase, I reviewed the flash drive where my loan documents were supposed to be stored. To my dismay, Yabby had not saved the correct loan documents. It is important to note that I purchased the vehicle on a Thursday, and by the following Tuesday, the car had ceased to function. This was a brand new 2024 model. I contacted Jean for assistance. A few days later, I received information regarding where to take my vehicle for repairs. It was revealed that my vehicle had a recall of which I had not been informed. Over the past month, I have reached out to my sales representative, Jean, but no resolution has been achieved concerning my loan documents. There has been a noticeable lack of urgency and significant incompetence displayed. Additionally, my temporary tags were nearing their expiration date, and I had yet to receive my permanent tags from the dealership. I was assured that these would be mailed to my residence within two weeks. Due to Jean's lack of responsiveness, I chose to contact the dealership directly. I left messages for the General Manager, Sales Manager, Finance Manager, and the Customer Satisfaction Liaison, Lediana. I must acknowledge that Lediana returned my call on Tuesday, and by Wednesday, I had received my loan documents. She also provided me with new temporary tags to replace my expired ones. Both Jean and Yabby assured me that I would receive my ADA plates without issue. Unfortunately, this assurance has proven to be unfounded. There seems to be a lack of clarity regarding the process, and the individual responsible for handling license plates has been quite rude, offering only problems without solutions. The dealership has been advocating for me to be refunded for my license plates so that I may obtain them independently. I have been hesitant to pursue this course of action, as the dealership is responsible for securing them. I have never encountered such difficulties with any other vehicle purchase when requesting ADA plates, indicating that this task has proven too challenging for them. Ultimately, I decided to instruct Lediana to refund me for the plates so that I may acquire them myself. My advice to anyone considering the purchase of a vehicle is to avoid this dealership in order to spare yourself the headaches and unnecessary stress associated with their lack of professionalism and work ethic. More

It was a good service and fast , absolutely I can recommend to my friends excellent recommend to my friends excellent More

Koons Buick GMC is an excellent dealership. I have a new Buick Enclave. It was due for an oil change. And i didn’t have a lot of time. I arrived when the mechanics were on lunch time. I asked i I have a new Buick Enclave. It was due for an oil change. And i didn’t have a lot of time. I arrived when the mechanics were on lunch time. I asked if they could get me out by 2:15. Diana said we will make it work. I walked out by 1:30. I was amazed. Dan Morningstar and Diana know how to treat loyal customers. I am treated like family. I love these guys. Thanks Koons! More

Very convenient location. Staff is very friendly and knowledgeable about their dealership and up coming sales. Our salesman JC was amazing and our time spent conducting busine Staff is very friendly and knowledgeable about their dealership and up coming sales. Our salesman JC was amazing and our time spent conducting business was unreal. Definitely will refer others JC and the Buick Woodbridge Team. More