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Koons Woodbridge Buick GMC

Woodbridge, VA

3.9
50 Reviews

14530 Jefferson Davis Hwy

Woodbridge, VA

22191

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Showing 50 reviews

March 21, 2024

I had an awful experience with this dealership. Last week I called, interested in a used car they had on the lot. I arranged to pay for it via wire transfer and pay to have it shipped to me. Everyt More

by hayesjel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Baird, Dan Schmoker, James Tucker, Bryon Ervin, Dan Morningstar, Frank McClellan, Greg Buka, Ray Bennett, Chris Richards, Harvey Miles
Mar 21, 2024 -

Koons Woodbridge Buick GMC responded

I'm truly sorry to hear about your experience. This is not the level of service or communication we aim for and it's clear that we've fallen short in this instance. We take these concerns seriously and would like an opportunity to address them directly with you if possible. Please reach out so we can discuss further how and see if there is anything we can do to help. Thank you. David Perez - General Sales Manager - +1 (703) 494-7121

February 18, 2024

Horrible experience! I drove 2 1/2 hours each way for a pre-scheduled appointment to see a vehicle. We had already discussed trade-in value and sales agreement terms, etc More

by Alice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam
Mar 13, 2024 -

Koons Woodbridge Buick GMC responded

Alice - We are very sorry that the vehicle you were interested in was sold. This is never the experience we hope to offer, and your frustrations are understandable. We assure you we do not run our business to mislead our customers, and we would like the opportunity to make this right. My number is listed below if you like to provide any additional information before we are in touch. Thank you, Tony Blazier - Sales Manager - (703) 494-7121

February 14, 2024

They made me feel like l was royalty they also worked with me now lm apart of Koons' Woodbridge Buick GMC family. Yes!! More

by reneiljohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel
Feb 14, 2024 -

Koons Woodbridge Buick GMC responded

Reneil, we're delighted to know you felt like royalty at Koons Woodbridge Buick GMC! Welcome to the family and thank you for your kind words.

January 30, 2024

Koons is my preferred location for service and repair. Their prices often beat the area average and the people are amazing. More

by Driver67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of them
Jan 31, 2024 -

Koons Woodbridge Buick GMC responded

We're honored to be your go-to for service and repairs! Thanks for sharing that our Koons Woodbridge Buick GMC Team has made a difference in your experience. We appreciate the support!

January 28, 2024

This purchase was done a few weeks ago; however, instead of happiness of having a new car, the feeling of being cheated and dehumanized is still lingering and upsetting. My family and I experienced worst cu More

by Thiquanglam2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Richards
Jan 31, 2024 -

Koons Woodbridge Buick GMC responded

I'm truly sorry to hear about your experience. We strive for transparency and respect in all our interactions, so it's concerning to learn that you felt otherwise. I'd like the opportunity to discuss this further with you and address any issues or misunderstandings directly—please reach out at your earliest convenience. Thank you, Tony Blazier - Sales Manager - 703-4947121

January 28, 2024

This dealership was really willing to work with us on our new truck purchase. We handled a great deal online. But we went into the dealership as well. I would definitely recommend this dealership. Easy t More

by bonleebarnes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Tucker
Jan 29, 2024 -

Koons Woodbridge Buick GMC responded

We're glad to know you had a positive experience with us at Koons Woodbridge Buick GMC! It's great that our team provided stellar care both online and in-person. Thanks for recommending us, we appreciate your support!

January 15, 2024

This was the best experience I had ever had at a dealership. The people were friendly, helpful, and very knowledgeable. Such a pleasant experience. More

by Jewell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeanie Dillensnyder
Jan 15, 2024 -

Koons Woodbridge Buick GMC responded

Jewell, we're delighted to know you had such a positive experience at Koons Woodbridge Buick GMC. Our team always aims to be friendly and helpful! Thanks for sharing your feedback with us!

January 01, 2024

Not my first rodeo. Best experience I have had buying.a vehicle from a dealer. Will be returning next go around. Meraj and Diego were the best. More

by Walkerdog73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meraj, Diago
Jan 02, 2024 -

Koons Woodbridge Buick GMC responded

We're delighted to know you had a great experience with Meraj and Diego at Koons Woodbridge Buick GMC! We appreciate your feedback and look forward to seeing you again for your next vehicle purchase. Safe travels until then!

November 06, 2023

Koons Service Department was top notch. Very polite, professional, service was done on time as promised. I’d definitely recommend them to friends and relatives. More

by Mr. D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Morningstar
Nov 06, 2023 -

Koons Woodbridge Buick GMC responded

We're delighted that our service department at Koons Woodbridge Buick GMC lived up to your expectations! Thanks for recommending us - it means a lot. We look forward to assisting you in the future!

November 04, 2023

They kept me informed of the aspect of my service and when they would complete More

by wgoldenjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Morningstar
Nov 06, 2023 -

Koons Woodbridge Buick GMC responded

We are glad to hear that our team kept you up to date on your vehicle. Thank you for choosing Koons Woodbridge Buick GMC!

Nov 06, 2023 -

wgoldenjr responded

I have been going to Woodbridge GMC since I bought my vehicle in 2004. They always ensure I am kept informed to what is needed to keep my vehicle in tip top shape.

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