Koons Woodbridge Buick GMC
Woodbridge, VA
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I had an awful experience with this dealership. Last week I called, interested in a used car they had on the lot. I arranged to pay for it via wire transfer and pay to have it shipped to me. Everyt Last week I called, interested in a used car they had on the lot. I arranged to pay for it via wire transfer and pay to have it shipped to me. Everything was going great. Last minute, I see the listing update, listing the car for $500 less than initial price after being told they "could not budge" on the price. I asked for this to be honored, and to my surprise the listing changes yet again, to $1,000 more than before. I ask to speak with a manager and am constantly redirected until they give me a new person to speak to. I believe his name was Abe, and he claimed to be the manager. He stated that they would honor selling it to me for the lower listing price. I am then told that I need to get insurance on the car before they will send me an invoice. I did this and immediately sent them ID cards to confirm. Still no invoice. Monday morning I call and am told they will call me back. Hours pass, nothing. I call again and after being hung up on twice, the initial sales person admits that they sold the car out from under me. They wasted my time, my money, impacted my credit score, and have completely ruined my ability to get insurance on a vehicle for a decent rate. When asked why they did this, they simply redirected me again and no one picked up. They clearly have no morals, integrity or care for their customers and are the stereotypical Car Salesmen that you want to stay away from. I was ready to pay in cash. They lost a customer due to their own negligence, stupidity and ego. If you are a potential costumer reading this, please heed my warning: these people do not care to do right by customers and are horrible at communicating. Pick anywhere else. More
Horrible experience! I drove 2 1/2 hours each way for a pre-scheduled appointment to see a vehicle. We had already discussed trade-in value and sales agreement terms, etc I drove 2 1/2 hours each way for a pre-scheduled appointment to see a vehicle. We had already discussed trade-in value and sales agreement terms, etc. After I test drove the vehicle and we were discussing purchasing terms and another salesman approached to inform us the vehicle was just sold to another client. Shady business practices!!! More
This purchase was done a few weeks ago; however, instead of happiness of having a new car, the feeling of being cheated and dehumanized is still lingering and upsetting. My family and I experienced worst cu of happiness of having a new car, the feeling of being cheated and dehumanized is still lingering and upsetting. My family and I experienced worst customer service we’ve ever experienced during and even after the purchase. All this was because of our language barrier and our trust in the salesman, Crist and his managers including finance managers. Their deceptive approach includes over promises and exaggerations, has led us into undesirable the purchase. We will include much more details soon. More
This dealership was really willing to work with us on our new truck purchase. We handled a great deal online. But we went into the dealership as well. I would definitely recommend this dealership. Easy t new truck purchase. We handled a great deal online. But we went into the dealership as well. I would definitely recommend this dealership. Easy to work with everyone involved with our purchase. More
This was the best experience I had ever had at a dealership. The people were friendly, helpful, and very knowledgeable. Such a pleasant experience. dealership. The people were friendly, helpful, and very knowledgeable. Such a pleasant experience. More
Not my first rodeo. Best experience I have had buying.a vehicle from a dealer. Will be returning next go around. Meraj and Diego were the best. Best experience I have had buying.a vehicle from a dealer. Will be returning next go around. Meraj and Diego were the best. More
Koons Service Department was top notch. Very polite, professional, service was done on time as promised. I’d definitely recommend them to friends and relatives. Very polite, professional, service was done on time as promised. I’d definitely recommend them to friends and relatives. More