Koons White Marsh Chevrolet

2019 Traverse High Country Richie was an amazing salesman. Not pushy at all. Answered all the questions and did not tried to sell us something with did not need. Thanks Richie Richie was an amazing salesman. Not pushy at all. Answered all the questions and did not tried to sell us something with did not need. Thanks Richie More

Sales Manager & Business Manager lied deceived me I purchased a vehicle yesterday from Koons Auto in White Marsh. I am a PA resident and provided my own financing through my local bank. I visited Koon I purchased a vehicle yesterday from Koons Auto in White Marsh. I am a PA resident and provided my own financing through my local bank. I visited Koons auto with a cashiers check from my bank to complete the purchase process. For starters, my sales rep was GREAT!! I was feeling really good about the deal we were finalizing and felt as if I was in good hands. Halfway through the signing of the paperwork my sales rep mentions that they forgot to have me fill out the credit form. I ask what the credit form is for and she says that its a typical form every customer is asked to fill out. I continue to question this form because although they did not specifically say it was a credit check, that is what it sounded like to me. After a few moments, I said no to the credit form and asked to speak with a manager. Martin, the Sales Manager who approached me begin to say that this was typical of dealerships, its just a way for companies to verify my identity, he confirmed that the document was an in house document and that it would not be forwarded to any banks or 3rd parties. I also specifically asked if this credit form would cause any inquiries on my CR and he assured me more than once, "No, this is not a credit pull". A few later, my sales rep fills out the form online and I begin to receive notifications on my cellphone of a new credit inquiry. I ask to speak to Martin again and this time I frankly asked him why he lied to me? He basically said it was no big deal and its just one little inquiry. I then asked to speak with the business manager to work on getting this inquiry removed and she pretty much more articulately said what Martin was trying to explain to me. She went into the OFAC database and how its mandatory they verify that I am not a terrorist and a credit check is just part of that process. I have since learned that a credit check is not necessary to verify anyone's identify and because I was providing my own financing it was no reason for the dealer to look into my financial background. I am pissed, the arrogance and blatant deceit that I witnessed has really left a bad taste in my mouth and unfortunately although my initial Sales Rep was great, it was those above her that were dishonest and seemed pretty comfortable participating in bad business practices. More

Morgan is beyond amazing! I had the best experience buying a car ever with Morgan. She is very accommodating, knowledgeable, down to earth. If you're buying a car, I highly I had the best experience buying a car ever with Morgan. She is very accommodating, knowledgeable, down to earth. If you're buying a car, I highly recommend Morgan at Koons Chevrolet. More

Outstanding This was my first time getting a car from a dealership and Micaiah Wallace was amazing. He walked us through each and every step for buying a car. Eve This was my first time getting a car from a dealership and Micaiah Wallace was amazing. He walked us through each and every step for buying a car. Everyone went above and beyond, I'm so pleased with the service at Koons in White marsh, not only did I get a great vehicle I had a great experience. Thanks Micaiah Wallace and Koons More

Experienced staff, can do attitudes, professional The sales staff is superb! They patiently answer every question that you have. I will continue to buy all of my cars from Buddy Price at Koons White M The sales staff is superb! They patiently answer every question that you have. I will continue to buy all of my cars from Buddy Price at Koons White Marsh! More

The best dealership experience ever Let me start by saying the dealership was great from the time we pulled up until the time we left. Everyone is friendly and helpful. Now, Morgan was a Let me start by saying the dealership was great from the time we pulled up until the time we left. Everyone is friendly and helpful. Now, Morgan was absolutely amazing. She was extremely thorough and thoughtful when helping us go over our potential options. She was very personable and made us feel comfortable the entire time. We plan on keeping our new car for quite some time. But when we are ready to trade in or buy another vehicle, we definitely know what dealership and sales rep we will be visiting. Thank you Morgan! More

"Great experience" I had been shopping around for a Nissan Titan and found one here with 3700 miles on it. We worked out a good deal, no hassles. I didn't realize afte I had been shopping around for a Nissan Titan and found one here with 3700 miles on it. We worked out a good deal, no hassles. I didn't realize after turning in my trade-in vehicle that I had left a tool box in it full of tools etc... Two days later, upon searching for the tool box at home I realized where it was. I called up John Spahn (my salesman) and asked if he could try to locate it. He tracked it down and gave me a call. Thanks John. More

Awesome experience! Highly recommend to anyone in the market for a vehicle! Friendly staff who work with you to get the best deal! I had a great experience. Highly recommend to anyone in the market for a vehicle! Friendly staff who work with you to get the best deal! I had a great experience. More

Replacement Colorado Unfortunately I had a 2019 Coloardo purchased from another location that had issues, and I just wasn’t trusting it anymore. Morgan helped me get into Unfortunately I had a 2019 Coloardo purchased from another location that had issues, and I just wasn’t trusting it anymore. Morgan helped me get into an exact replacement for a reasonable price, but price is not what this review is about. After sending note to dealer on line, I got quick and accurate information to my questions early and even to around 10PM. As I was coming in from over 200.miles away, she had car ready for me to test drive and close on quickly to get on my way. Well, had one little bump, when working with Sheri on financing, power went out. Morgan came back and went over technology in truck and taught me a couple things I didn’t know from past dealer and having the exact same model previously. I’ve purchased near 30 vehicles, and this was time I would rate experience better than just OK. There were a couple screws in the car, and when I showed to Morgan I expected a response of “Oh, they are nothing” and thrown them away. She got the service manager to come out and talk about the parts. It’s things like this that separate organizations. More

Morgan was great!! Was looking to upgrade from a 14 Silverado to a newer. Had been looking at the leftover 18's and of course returned to Koons where I bought my wife's Was looking to upgrade from a 14 Silverado to a newer. Had been looking at the leftover 18's and of course returned to Koons where I bought my wife's Traverse and after a few hours I picked the one I wanted and Morgan made the deal! I would recommend her to anyone. She was very pleasant, helpful and knowledgeable! If you in need of a vehicle, be sure to see Morgan! More