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Koons White Marsh Chevrolet

White Marsh, MD

4.7
1,108 Reviews
Welcome to Koons White Marsh Chevrolet of White Marsh, Maryland. We are a well-established, longstanding dealership among the residents of White Marsh, providing only the best new and preowned Chevrolet vehicles in the area. We have been a favorite destination for car shopping in the Baltimore area for more than four decades, and with good reason, too. More than 3 million happy customers have provided positive reviews of their car-buying experience with us. A dedicated sales team makes Koons White Marsh Chevrolet the place to buy a new vehicle, sell or trade in a preowned vehicle, or use our vehicle maintenance and repair services. BUY NEW OR USED VEHICLES With Koons White Marsh Chevrolet, you can buy a new vehicle or sell or trade in your existing vehicle. Take advantage of the many services we provide if and when your vehicle needs them. Our dedicated Chevrolet Owner Center allows customers who've purchased a Chevrolet vehicle from us to view vehicle service records and download owners' manuals. Our trained service personnel can help you view your vehicle's warranty status, assist with the vehicle's technology, and shop for specialist Chevrolet accessories to personalize your vehicle. Discover brand-new vehicles, such as the 2021 Chevrolet Trailblazer, the 2021 Chevrolet Trax, the 2021 Chevrolet Tahoe, and the 2021 Chevrolet Traverse. Explore preowned vehicles that include the Chevrolet Camaro, the Chevrolet Colorado, and the Chevrolet Cruze. We have a Chevrolet vehicle to suit every taste, preference, and lifestyle. Find out why our team members dedicate themselves to providing residents in the White Marsh area with a range of Chevrolet vehicles. At Koons White Marsh Chevrolet, you'll find the Chevrolet vehicle you desire. If you can't find a vehicle you love after browsing our website, use our CarFinder feature and get notified when your preferred vehicle comes into our dealership.
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10207 Philadelphia Road

White Marsh, MD

21162

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Showing 1,108 reviews

October 11, 2021

Becca was awesome and more than helpful with an out of town purchase. Made it a super easy process and I will definitely be purchasing again from her. More

by Dukes78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Wilson
Oct 12, 2021 -

Koons White Marsh Chevrolet responded

It is great to hear Becca was able to provide such a seamless buying experience for you! We appreciate you going out of your way to work with us and wish you many safe and happy miles. Enjoy! - Koons White Marsh Chevrolet

October 09, 2021

Excellent, fast and efficient service. Buddy Price was very friendly, helpful and knowledgeable. I am very pleased with my overall buying experience. More

by mcaza87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Koons White Marsh Chevrolet responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Buddy and the Koons White Marsh Chevrolet team. Drive safely in your new vehicle, and we hope to see you back next time!

October 06, 2021

Everything went well it was a long time for oil change due to short staff but I was patient things was pointed out to me that I need to take care of by the next time I come in for oil change and I think t More

by Kbaskfield
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Koons White Marsh Chevrolet responded

Thank you for taking the time to provide Koons White Marsh Chevrolet with your five-star review! Our service department is happy to accommodate you and ensure you are driving a safe vehicle. See you next time!

Oct 07, 2021 -

Kbaskfield responded

kbaskfield@yahoo.com

October 06, 2021

I waited 3 hours for a oil change and tire rotation. Service writer George was disrespectful and unprofessional. More

by Stoutglen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Schneider
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Koons White Marsh Chevrolet responded

I am very sorry that there was a delay with your service and that you had a negative experience with our staff. We expect efficiency and friendly customer care from our team and it is disappointing that we fell short this time. I would appreciate the opportunity to speak with you directly and earn another opportunity to assist you. Please give me a call when you have a free moment. Thank you, Christian Stark - Customer Relations Manager - 410-931-8600 x1120

September 29, 2021

I have purchased many many cars over the years. Easiest transaction I have ever had. More

by mrzhgg22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Koons White Marsh Chevrolet responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with the Koons White Marsh Chevrolet team. Drive safely in your new vehicle, and we hope to see you back again down the road!

September 25, 2021

Normally it always feel like home!! But my last experience it was not so great because normally they pull your vehicle around after service but this time I had to physically go find my own vehicle! More

by olensmith2009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Burkhardt@koons.com
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Koons White Marsh Chevrolet responded

I appreciate you bringing this to our attention. Providing our guests with top-notch service remains a priority, and I'm sorry to hear that we missed the mark for you this time around. I will share your feedback internally so that improvements can be made for future services. If there is anything I can do for you at this juncture, please don't hesitate to reach out and let me know. Kindly, Christian Stark - Customer Relations Manager - 410-931-8600 x1120

September 22, 2021

Very excellent approach and customer service. Quick reply to every call and questions very high quality service at new vehicle delivery process and clear and easy learning for operating new vehicle. Thank yo More

by Maulik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Koons White Marsh Chevrolet responded

Maulik, we're glad we could make your purchase experience a seamless one! Providing exceptional customer service to our guests is a top priority and it's wonderful to hear how much you appreciate it. From the Koons White Marsh Chevrolet team, thank you for your support and congratulations on your new vehicle!

September 18, 2021

I always have a good experience at koons. I like to shop around at different dealerships but always end back up here. They offer the most for your trade and have the lowest prices. The main reason I like Ko More

by jason86k
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buddy Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Koons White Marsh Chevrolet responded

Hi Jason - Your glowing review of Buddy makes our day! He is a valuable member of our team and we will be sure to let him know how much his work is appreciated. Thank you for choosing Koons White Marsh Chevrolet and safe travels in your new car!

September 15, 2021

Great service and timely repairs, they are always concerned for my satisfaction and keep me abreast of the status of my vehicles while they have it. More

by Garyfrommr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
Sep 15, 2021 -

Koons White Marsh Chevrolet responded

Gary - we're thrilled we're consistently delivering on our goal of excellent service. Thank you for stopping by to share - and come visit us again next time! - your friends at Koons White Marsh Chevrolet

September 14, 2021

i was impressed with the professional way that the deal was done. the salesman was helpful and knowledgeable of every question we had. i would recommend the salesman and the dealership to everybody. More

by carlwinand
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Dellaterza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hasselberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Taliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Dyson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacie Hildebrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney McNeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : deavon, jenna, , Sheri Rohal
Sep 14, 2021 -

Koons White Marsh Chevrolet responded

Thank you for the great feedback! We are happy to hear that you enjoyed your buying experience working with the Koons White Marsh Chevrolet team. We appreciate your support and wish you the best in your new ride. Take care!

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