Koons White Marsh Chevrolet

DROVE INTO SERVICE DEPARTMENT ON SATURDAY APPROXMENTLY 10;00 am Spoke with Service Advisor Ken Julian he serviced my problem with out an appointment. I had to wait a few houres but the problem 10;00 am Spoke with Service Advisor Ken Julian he serviced my problem with out an appointment. I had to wait a few houres but the problem was fixed corectly. THANK YOU, James P Dayberry More

The sales Rep didn't know what he was talking about said my brand new suv had a dvd player which it didn't. Gave me all the wrong attachment to my truck. Please take your money elsewhere I have been to Iraq my brand new suv had a dvd player which it didn't. Gave me all the wrong attachment to my truck. Please take your money elsewhere I have been to Iraq twice I I was treated like you know what run away. More

I bought a new van from this dealership. I had to return it for service with only 4k miles on it because the front end was so severly out of alignment it was already wearing the front tires badly! Upon fur it for service with only 4k miles on it because the front end was so severly out of alignment it was already wearing the front tires badly! Upon further inspection there was a nut on the steering linkage that was loose! They insisted the front end wear was from hitting multiple potholes. I have never hit any potholes! It was a new truck that was misaligned from the factory. I asked to speak to the manager (Alex Hafer) and he informed me that they were not going to do anything and I was free to take my van to another dealer. I told him I would have had to of hit two identical potholes on each side to cause the exact same uneven wear pattern on each side. I asked to show him the van in the service bay and he told me he didn't have time to deal with trivial problems! I told him he was being unfair and I told him that if I could not get 2 minutes of his time in the service area I was going to picket his store. He then became extremely irate and started yelling at me! He told the service man to lower the vehicle and get it out of his shop! I couldn't believe what was happening. This guy was acting like some Adolf Hitler protoge'. He then told me to get out of his dealership. Everyone was looking at him like he was on drugs. It was like seeing something from a movie. I tried to call Krystal Koons since she is always talking about "wowing" people on tv. We're gonna WOW ya! Well, all I know is that I got the shaft! I had to buy two new tires and pay for a new alignment on my 3 month old van!!! I would be happy to show anyone my receipts, invoices, etc. from the added expense I incurred. More

Original salesperson blew us off. Second salesperson Original salesperson blew us off. Second salesperson attempted to start a bidding war between us and another couple. Answered many of my question Original salesperson blew us off. Second salesperson attempted to start a bidding war between us and another couple. Answered many of my questions with opinion and conjecture without providing factual imformation. My wife and I really felt like Koons was not really concerned with selling a car. It seems crazy that with the state of the auto industry that a dealership could have such a cavalier attitude. More

Where do I start! Basically they were given 24K and it took them three weeks to pay off my old car! Which apparently they had already sold when we were calling about my husband's Gerber (I brought back fr took them three weeks to pay off my old car! Which apparently they had already sold when we were calling about my husband's Gerber (I brought back from Iraq for him) that we left in the car. Which is impossible because they didn't even have the car paid off so there would be no way to sell without the title. I live an apartment & walk to work so I barely drive my car; went down to the garage and it had a flat tire with only 300 miles! I drive to the grocery store only!!! They pretty much said it wasn't their problem. Then since the car is a 2009 the tires aren't even on the market to buy!! KASEY IS THE RUDEST person EVER in their finance department. Pushy and NEVER calls you back. Finally the manager took care of things after I had already called Kasey about 15 times! More

Where do I start! Basically they were given 24K and it took them three weeks to pay off my old car! Which apparently they had already sold when we were calling about my husband's Gerber (I brought back fr took them three weeks to pay off my old car! Which apparently they had already sold when we were calling about my husband's Gerber (I brought back from Iraq for him) that we left in the car. Which is impossible because they didn't even have the car paid off so there would be no way to sell without the title. I live an apartment & walk to work so I barely drive my car; went down to the garage and it had a flat tire with only 300 miles! I drive to the grocery store only!!! They pretty much said it wasn't their problem. Then since the car is a 2009 the tires aren't even on the market to buy!! KASEY IS THE RUDEST person EVER in their finance department. Pushy and NEVER calls you back. Finally the manager took care of things after I had already called Kasey about 15 times! More

I think that $303.00 is a little too much to pay for (6) spark plugs installed. I even provided the plugs. I feel like I played russian roulet when i simply needed an automotive repair. The reason I thou spark plugs installed. I even provided the plugs. I feel like I played russian roulet when i simply needed an automotive repair. The reason I thought my car wasn't running right was never even addressed. I left t hat dealership today feeling like i had been accosted and robbed. More

Excellent truck at a great price. Have bought all my vehicles here but one, and I learned from that. Great customer service and the first dealership that actually remembers that they are in the sales b vehicles here but one, and I learned from that. Great customer service and the first dealership that actually remembers that they are in the sales business and we as consumers can go elsewhere if we dont like what they offer. More

Extremely slow write-up of repair order (45 mins) when you're the first car inside, even with service writers sitting around. Rude and unprofessional towards customers who request warranty service. Repe you're the first car inside, even with service writers sitting around. Rude and unprofessional towards customers who request warranty service. Repeat visits since they do not know how to troubleshoot or repair Corvettes. Not careful with customers cars, especially expensive cars they could care less about. Oil stained carpet and leather from dirty shop and careless inept employees that scratch your paint. Just an awful experience here. Avoid! More

Our salesman {Caleb White} made our recent buying decision for a new Chevy Equinox a pleasant experience. Mr. White thoroughly explained the features of this vehicle during the test ride and provided decision for a new Chevy Equinox a pleasant experience. Mr. White thoroughly explained the features of this vehicle during the test ride and provided answers to all our questions. He conducted himself in a very professional and non-pressuring manner.<br><br>I would strongly recommend Mr. White to anyone interested/considering the purchase of a new vehicle. <br><br>Chuck Mosser<br>Baltmore, Maryland More