Koons White Marsh Chevrolet

The high level of customer service was evident from our very first contact with Koons Chevrolet White Marsh. There was no high-pressure sales pitch nor slimy attempt to get you to purchase add-ons. Every very first contact with Koons Chevrolet White Marsh. There was no high-pressure sales pitch nor slimy attempt to get you to purchase add-ons. Everyone we dealt with was highly professional, friendly and genuine. We didn't have to wait around for someone to greet us. Their attention to detail, dedication to customer satisfaction, follow-up and transparency is excellent. I have found, over the last decade or so that customer service anywhere had degraded quite a bit. This is obviously NOT the case at Koons Chevrolet White Marsh. Norman Hale, our sales advisor, Sherri and Chuck in Financing and Debbie, internet guru, are sparkling examples of what customer service should be. We would have given them a 10 had the scale gone higher! We highly recommend this dealership to anyone looking to buy a new or used car. We were so pleased, we purchased 2 cars within 2 weeks! More

Went to a GMC dealer to look at the Terrain first. At that dealership, i was treated very poorly. They were not willing to work with me on what i wanted or the price that i needed to be able to pay. A fe that dealership, i was treated very poorly. They were not willing to work with me on what i wanted or the price that i needed to be able to pay. A few days later, i traveled up to Koons to look at the Equinox. The Equinox and the Terrain are virtually the same car. I bought the Equinox from Koons...and it was the service and family like atmosphere that made the difference for me; not the vehicle. On the day that i went to Koons, it was raining. The salesman came out with a smile on his face and acted like he wasnt even being soaked by the weather. He asked what i was looking for in a car, showed me some perfect matches, and then took me to test drive. The vehicle fit like a glove to my likings. We then went in the showroom and discussed where I wanted pricing to be in terms of monthly payments. In what seemed like only minutes, the financing department came back and showed me pricing that once again, fit like a glove to my likings. With knowing the price, the salesman then asked me if i wanted to take another test drive to be sure that i was making the right decision for me and that i truly did like it. I went again in the vehicle that i was most interested in, and just fell in love with it. Came back to the showroom where i asked for some time alone to make some calls to make sure that it was the right decision financially. They allowed me ample time and made me feel comfortable. I then told them that we had a deal. BUT IT WAS NOT OVER! The salesman went over all of the paperwork with me giving explanations of everything. (This was the first car that i purchased without my parents there to help)He made everything very understandable. I signed all of the paperwork, and then i was directed back to the financial department to determine my warranty information and finalize my monthly payment. I once again, told her where i wanted to be payment-wise and now also warranty wise. She looked into how i would be able to save money based on discounts and deals that i was eligible for to make the payment the right fit with the warranty that i wanted. I couldnt have asked for better service from a group of people. Before I drove off, the salesperson went over the features in my new car and made sure that i knew how to use everything. They answered all of my questions and seemed happy to do so. From the time i walked in until the time i drove away in my 2011 Equinox, i was greeted and treated with the upmost respect and friendliness. Even since, i have been back for title exchanges and to pick up my tags, the staff was been WONDERFUL to meet and have help me through everything. It was a HUGE difference from the GMC dealership that i had originally went to. The choice was easy with Koons. Simple as that. More

I like that over the years I have been able to deal with the same people and have built a repore. I can trust when I take my vehicle in for repair I am going to get great service. I have purchased 5 vehic the same people and have built a repore. I can trust when I take my vehicle in for repair I am going to get great service. I have purchased 5 vehicles from this dealership over the past 18 years and also have had a pleasant experience. More

Exceptional, honest, and low-pressure. Great Experience. Do not buy cars that often. I was given a number of choices, both new and used, and shown the value of each one as it pertained to me. Not used to ha Do not buy cars that often. I was given a number of choices, both new and used, and shown the value of each one as it pertained to me. Not used to having someone take the time they did to insure that my needs were met. More

Shopped around for a few months before making purchase. Koons Chevy Whitemarsh definitely stood out. I recieved personalized attention from Joe. He was able to answer all my questions. Everyone was profe Koons Chevy Whitemarsh definitely stood out. I recieved personalized attention from Joe. He was able to answer all my questions. Everyone was professional and knowledgeable, would definitely make another purchase there! More

Shopped for new small to mid-size SUV for several weeks at many dealerships. When we were ready to buy, could not get straight answers from the chevy dealer we visited. So we called Koons and spoke with at many dealerships. When we were ready to buy, could not get straight answers from the chevy dealer we visited. So we called Koons and spoke with Marian. She answered our questions, was straightforward about pricing, and found us the car we were looking for. Norm went and got the car and completed the deal since we could not get there before Marian left. Both sales people know their products and focus on service. We will go back to Koons and recommend them to friends and famiy More

very friendly and easy to deal with. Pricing and paperwork was explained. i have also used this dealership's service department and body shop. Vehicle was done when they told me it would be and i wa paperwork was explained. i have also used this dealership's service department and body shop. Vehicle was done when they told me it would be and i was satisfied with the work and the condition of my vehicle when i picked it up More

what a great experience!!! My salesperson was very knowledge about his product and busted the myth of the "pushy" car salesman. My wife and I will be looking for 2 more cars in the next 3-4 years ( t knowledge about his product and busted the myth of the "pushy" car salesman. My wife and I will be looking for 2 more cars in the next 3-4 years ( teeneagers) and we will definately go straight back to Koons Chevrolet! More

The folks at Koons Chevy Service were very friendly, fast, and attentive to my vehicle. They treated me like I was family. I have had regular maintenance and more major work done there and every time I fast, and attentive to my vehicle. They treated me like I was family. I have had regular maintenance and more major work done there and every time I am completely satisfied. The waiting area is comfortable with coffee, reading material, tv, and even an area for the kids to play. More

Very fair uncomplicated, straight forward deal. Told them what I wanted and they provided it at my price. Went back two weeks later and bought another car. Same deal. Stepped up to my trade at more t them what I wanted and they provided it at my price. Went back two weeks later and bought another car. Same deal. Stepped up to my trade at more than $ 3000.00 above Carmax quote! First car just received first service. In and out efficiently. This is a very businesslike and no-nonsense operation. No games and no BS. More