Koons White Marsh Chevrolet

I was in the market for a used truck, and decided to just check out what kind of inventory Koons had in stock. Upon arriving(at about dusk may I add), my wife and I were greeted by Dave Lawrence, whom which check out what kind of inventory Koons had in stock. Upon arriving(at about dusk may I add), my wife and I were greeted by Dave Lawrence, whom which was upbeat, personable, and friendly. Dave went to great measures to figure out the some after-market additions (a remote start,and hard tonneu cover), and when I told him don't worry about it, he stopped me and said no, we are going to figure this out(even with our time constraint at this time). A statement like that let me know I was in good hands, and I bought the vehicle that night! Within a couple days the door handle broke,and I received a prompt appointment with Brian Quinn (a very courteous and PROFESSIONAL service rep.), in which it was fixed the next day. Unfortunatly on my way home, I had noticed another issue which was fixed in the same timely manner. Upon receiving my vehicle this time, I have to say I was very dissapointed/angered with the craftsmanship of the repair. I took the vehicle back immediatly.Upon arrival I had immediatly asked for a manager, and I was introduced to John Wyant. I expressed my displeasure with what had been done to my vehicle (and maybe I wasn't that nice);John did not break composure and maintained his professionalism.John assured me everything would be taken care of, and even with the needed staff unavailable, John attempted to correct some of it himself, while I was making an appointment to correct the problem (that's customer service).While my truck was being fixed, I had a misunderstanding with the service manager on how the issue was being handled, and it went back and forth. This is where Sam Somaribba (sales manager) comes into play. At first I was apprehnsive, thinking he was just some pretty boy car salesman, but I was actually taken back by his knowledge on my situation. Sam and I talked briefly, and he just bluntly told me, I take care of my customers don't worry, it will be taken care of(thanks for taking care of me). Much to my surprise when I picked my vehicle up I was totally satisfied with the work, and they teven used Factory parts, not some cheap OEM knockoff. Bottom line is that when the tough got going, the going got tough. Koons realized the misunderstanding, and were more than willing to correct the mistake. More

First of all the General Manager was outstanding. He was very friendly, patient and applied no pressure. He and Darryl took care of the deal which also helped to minimize the wait....know body likes to wait very friendly, patient and applied no pressure. He and Darryl took care of the deal which also helped to minimize the wait....know body likes to wait although we all know its not a 5 minute process. The dealership/Sam was also very fair with my trade in....I needed help and they were there to help me. It was truly great customer service, they wanted to ensure I was happy with what I purchased and the service I received. I will make sure everyone I know is informed of the type of service I received. Thank You! More

Outstanding helpfulness across the board. I have only good experiences at Koons and have bought 3 cars from them even though they are quite a drive away. Highly recommend Koons. good experiences at Koons and have bought 3 cars from them even though they are quite a drive away. Highly recommend Koons. More

Jarryd Carver was a very helpful guy! He didnt pressure us into buying a vehcile. He helped us many different ways. Still contacts me at least once a week to check up on the car and how its maintaining.... us into buying a vehcile. He helped us many different ways. Still contacts me at least once a week to check up on the car and how its maintaining.... More

My overfall experience with Gary was awsome He is a friendly well educated salesman. He went out of his way to make my deal happen. The test drive was great interstate, back roads, parking lots close t friendly well educated salesman. He went out of his way to make my deal happen. The test drive was great interstate, back roads, parking lots close to a 30 mile drive. I knew the Cruze was my car of choice when I returned to the dealership. I've never been more welcomed at a dealership than I was at Koons and by Gary. A+++++ I recomend this dealership to all my friends. More

We visited this dealership and did not find what we wanted. Jarryd stayed on top of what we were looking for, and contacted us the day he got a trade in that suited our needs. He worked with us on pr wanted. Jarryd stayed on top of what we were looking for, and contacted us the day he got a trade in that suited our needs. He worked with us on pricing and helped get us into an awsome Silverado. Will deffinately be returning for our next vehicle. More

I was extremelu happy with the quickness and efficiency that was utilized to put me in a aquality used car. The friendliness and attention given by the total staff was abbove reproach. Jerryd was a sales that was utilized to put me in a aquality used car. The friendliness and attention given by the total staff was abbove reproach. Jerryd was a salesman beyond compare and I must admit the whole process was suprisingly more coureous and professional than I could have ever hoped for. More

The people here were excellent !! They always made sure I knew what was going on and explained everything thoroughly. Would definitely return to this dealership !! knew what was going on and explained everything thoroughly. Would definitely return to this dealership !! More

I purchased a 2012 Chevy Cruze (red) and my son purchased Chevy 2012 Cruze (white). Randy was friendly not pushy, he LISTENED to what I wanted, he was knowledgeable about the product, from paint colors ha Chevy 2012 Cruze (white). Randy was friendly not pushy, he LISTENED to what I wanted, he was knowledgeable about the product, from paint colors have different cost, to the technology that was installed in the vehicle. Christine (financial associate) did not pressure me to add extra warranties and was extremely empathetic, courteous, and polite. The Grand Finale is: in less than 3 hours my son and I drove two new Cruze’s home with a full tanks of gas, cars washed and our first oil change is on the house. More

Joe was very helpful and informative. Very knowledgable. We asked for very specific details in our new car, and he found us a car with everything we wanted. I would recommend the dealership and Joe Zumbo to We asked for very specific details in our new car, and he found us a car with everything we wanted. I would recommend the dealership and Joe Zumbo to anyone who needs a car. More