Koons White Marsh Chevrolet

Shopped for new small to mid-size SUV for several weeks at many dealerships. When we were ready to buy, could not get straight answers from the chevy dealer we visited. So we called Koons and spoke with at many dealerships. When we were ready to buy, could not get straight answers from the chevy dealer we visited. So we called Koons and spoke with Marian. She answered our questions, was straightforward about pricing, and found us the car we were looking for. Norm went and got the car and completed the deal since we could not get there before Marian left. Both sales people know their products and focus on service. We will go back to Koons and recommend them to friends and famiy More

very friendly and easy to deal with. Pricing and paperwork was explained. i have also used this dealership's service department and body shop. Vehicle was done when they told me it would be and i wa paperwork was explained. i have also used this dealership's service department and body shop. Vehicle was done when they told me it would be and i was satisfied with the work and the condition of my vehicle when i picked it up More

what a great experience!!! My salesperson was very knowledge about his product and busted the myth of the "pushy" car salesman. My wife and I will be looking for 2 more cars in the next 3-4 years ( t knowledge about his product and busted the myth of the "pushy" car salesman. My wife and I will be looking for 2 more cars in the next 3-4 years ( teeneagers) and we will definately go straight back to Koons Chevrolet! More

The folks at Koons Chevy Service were very friendly, fast, and attentive to my vehicle. They treated me like I was family. I have had regular maintenance and more major work done there and every time I fast, and attentive to my vehicle. They treated me like I was family. I have had regular maintenance and more major work done there and every time I am completely satisfied. The waiting area is comfortable with coffee, reading material, tv, and even an area for the kids to play. More

Very fair uncomplicated, straight forward deal. Told them what I wanted and they provided it at my price. Went back two weeks later and bought another car. Same deal. Stepped up to my trade at more t them what I wanted and they provided it at my price. Went back two weeks later and bought another car. Same deal. Stepped up to my trade at more than $ 3000.00 above Carmax quote! First car just received first service. In and out efficiently. This is a very businesslike and no-nonsense operation. No games and no BS. More

DROVE INTO SERVICE DEPARTMENT ON SATURDAY APPROXMENTLY 10;00 am Spoke with Service Advisor Ken Julian he serviced my problem with out an appointment. I had to wait a few houres but the problem 10;00 am Spoke with Service Advisor Ken Julian he serviced my problem with out an appointment. I had to wait a few houres but the problem was fixed corectly. THANK YOU, James P Dayberry More

The sales Rep didn't know what he was talking about said my brand new suv had a dvd player which it didn't. Gave me all the wrong attachment to my truck. Please take your money elsewhere I have been to Iraq my brand new suv had a dvd player which it didn't. Gave me all the wrong attachment to my truck. Please take your money elsewhere I have been to Iraq twice I I was treated like you know what run away. More

I bought a new van from this dealership. I had to return it for service with only 4k miles on it because the front end was so severly out of alignment it was already wearing the front tires badly! Upon fur it for service with only 4k miles on it because the front end was so severly out of alignment it was already wearing the front tires badly! Upon further inspection there was a nut on the steering linkage that was loose! They insisted the front end wear was from hitting multiple potholes. I have never hit any potholes! It was a new truck that was misaligned from the factory. I asked to speak to the manager (Alex Hafer) and he informed me that they were not going to do anything and I was free to take my van to another dealer. I told him I would have had to of hit two identical potholes on each side to cause the exact same uneven wear pattern on each side. I asked to show him the van in the service bay and he told me he didn't have time to deal with trivial problems! I told him he was being unfair and I told him that if I could not get 2 minutes of his time in the service area I was going to picket his store. He then became extremely irate and started yelling at me! He told the service man to lower the vehicle and get it out of his shop! I couldn't believe what was happening. This guy was acting like some Adolf Hitler protoge'. He then told me to get out of his dealership. Everyone was looking at him like he was on drugs. It was like seeing something from a movie. I tried to call Krystal Koons since she is always talking about "wowing" people on tv. We're gonna WOW ya! Well, all I know is that I got the shaft! I had to buy two new tires and pay for a new alignment on my 3 month old van!!! I would be happy to show anyone my receipts, invoices, etc. from the added expense I incurred. More

Original salesperson blew us off. Second salesperson Original salesperson blew us off. Second salesperson attempted to start a bidding war between us and another couple. Answered many of my question Original salesperson blew us off. Second salesperson attempted to start a bidding war between us and another couple. Answered many of my questions with opinion and conjecture without providing factual imformation. My wife and I really felt like Koons was not really concerned with selling a car. It seems crazy that with the state of the auto industry that a dealership could have such a cavalier attitude. More

Where do I start! Basically they were given 24K and it took them three weeks to pay off my old car! Which apparently they had already sold when we were calling about my husband's Gerber (I brought back fr took them three weeks to pay off my old car! Which apparently they had already sold when we were calling about my husband's Gerber (I brought back from Iraq for him) that we left in the car. Which is impossible because they didn't even have the car paid off so there would be no way to sell without the title. I live an apartment & walk to work so I barely drive my car; went down to the garage and it had a flat tire with only 300 miles! I drive to the grocery store only!!! They pretty much said it wasn't their problem. Then since the car is a 2009 the tires aren't even on the market to buy!! KASEY IS THE RUDEST person EVER in their finance department. Pushy and NEVER calls you back. Finally the manager took care of things after I had already called Kasey about 15 times! More