Koons White Marsh Chevrolet

Great dealership Great experience for our purchase for the third time! This will be our 3rd Tahoe purchased from Tim and yet another great experience. Thanks Tim Great experience for our purchase for the third time! This will be our 3rd Tahoe purchased from Tim and yet another great experience. Thanks Tim More

An internet purchase that went great. I live in another state, but was very particular about the used car I was searching for. After an online search, I found it at this Koons location, a I live in another state, but was very particular about the used car I was searching for. After an online search, I found it at this Koons location, and salesman Eric King was quick to respond to all my questions and requests for photos. When it came time to close the deal, Nick T. made the right tweaks, and was very helpful afterwards. Lastly, Janene Webster kept me informed throughout the wait for my documentation to arrive. I was quite nervous buying a car sight-unseen, but this team did everything I needed to get it done right ! More

Disgusting Customer Service Referred here by "Auto Credit Express". Had a appointment with "Nick", but was handed off to a horrible salesman, "Rodney". Rodney took a photo copy o Referred here by "Auto Credit Express". Had a appointment with "Nick", but was handed off to a horrible salesman, "Rodney". Rodney took a photo copy of my license and we waited for the appraisal of my vehicle. A few moments later, Rodney comes back and puts my keys in my face, I was sitting and tells me, "I can't help you bro"...I thought he was kidding, due to his lack of professionalism and courtesy. So I said, "oooook...why not?". He told me I owed too much on my car and I was so disgusted...I walked out. Little did he know that I had $8300 to put down on it. So I went across the street to CarMax and drove away with a brand new 2015 Nissan Sentra. Keep up the good work Rodney...BRO!!! More

Took the time to find my parents the right car! I took my parents to Koons in White Marsh last week. Their car was totalled in an accident, and they needed a car fast. We worked with Candice Frisb I took my parents to Koons in White Marsh last week. Their car was totalled in an accident, and they needed a car fast. We worked with Candice Frisby. What a great experience! My parents are in their 70's and were really unsure of what they wanted. They were also working with a budget. Candice showed such patience and empathy while working with my parents. She wasn't pushy and made them and me feel super comfortable. Jerry, the sales manager also did an excellent working with my parents. Everyone in the dealership was friendly. My parents left the dealership with a car that was the right fit for them. I can't say enough about Candice's professionalism and the wonderful way she interacted with my parents (and myself)----TOP NOTCH!!!!!! :) More

Promises A benchmark for any organization is the keeping of their promises. In all my experiences thus far, Koons has under-promised and over-delivered. In eac A benchmark for any organization is the keeping of their promises. In all my experiences thus far, Koons has under-promised and over-delivered. In each case, they have provided more/better service than was expected! More

Excellent and great experience Ryan Parker, is fabulous! He has mastered his Salesmanship skills! Awesome, customer service skills and very patient while I took a long time to dec Ryan Parker, is fabulous! He has mastered his Salesmanship skills! Awesome, customer service skills and very patient while I took a long time to decide on my vehicle. Kept a smile on his face at all times. He is the best salesman I've ever experienced while purchasing a car. Thank you, Ryan Ms. Deb More

GREAT EXPERIENCE Had a great experience here with Graham thanks for your service. Have sent a few people to him and they all have got cars. He was available before and Had a great experience here with Graham thanks for your service. Have sent a few people to him and they all have got cars. He was available before and after sales for questions. More

Helpful The salesman & sales manager were very helpful. They did not push us to buy anything but, made us feel real at ease. They made sure we were comfortabl The salesman & sales manager were very helpful. They did not push us to buy anything but, made us feel real at ease. They made sure we were comfortable with our purchase. More

Excellent Customer Service Ryan Parker has been my go to Salesman since obtaining my license in 2004. He sold me my very first car and because of his warm welcoming spirit and e Ryan Parker has been my go to Salesman since obtaining my license in 2004. He sold me my very first car and because of his warm welcoming spirit and extensive knowledge in this line of business he has earned a lifetime customer. It was no brainer when it was time for me to trade in my car and my husband's car. From the moment we walked into Koons White Marsh, we were taken care of. We were welcomed promptly and the whole purchase process was transparent, quick, and hassle free. With the help of Ryan's experience and added humor to a, at times, stressful decision, we were able to purchase two cars that we were completely satisified with. Even after the sale, when questions arise about our purchase or warranty, Ryan is always a phone call away. Very pleased with our overall experience! More