Koons White Marsh Chevrolet

Fantastic Dealership We drove from Pennsylvania to Maryland for our 2016 Chevy Silverado LTZ. Our salesman, Eric King, had everything ready to go when we arrived. All we We drove from Pennsylvania to Maryland for our 2016 Chevy Silverado LTZ. Our salesman, Eric King, had everything ready to go when we arrived. All we had to do is take it for a test drive and sign the papers. We cannot say enough fantastic things about this dealership. We highly recommend Koons to everyone. More

Dave Lawrence - great salesman!! This took me way too long to write but Dave Lawrence has sold two cars to us in the past few years (1 to me, 1 to my boyfriend) and I can't say enough This took me way too long to write but Dave Lawrence has sold two cars to us in the past few years (1 to me, 1 to my boyfriend) and I can't say enough good things. He didn't pressure us in order to make the sale and most importantly to me, I went to numerous dealerships before checking out Koons and he was by far more professional than anyone else I had spoken to at other dealerships in the area. In specific, if you are a younger female, chances are you might be belittled and asked if your father will be cosigning. Not with Dave, he was able to work with my budget and did not step over the line one bit. I am looking into trading my current vehicle and absolutely will try to go back to him. I also always recommend anyone looking for a new vehicle to ask for him, so you should too! Thanks Dave! More

Excellent Service Professional People They schedule my appointments for me, I arrive on time and they do great work. That's all anyone can ask for! Thank you for always being polite and p They schedule my appointments for me, I arrive on time and they do great work. That's all anyone can ask for! Thank you for always being polite and professional! More

Professional service Pleasant service experience and very professional with no ggames. Everything was up front and done in a timely manner. I'll be back for any future nee Pleasant service experience and very professional with no ggames. Everything was up front and done in a timely manner. I'll be back for any future needs. More

Excellent Service Department, Friendly People I have always found Koons Service Department, very friendly, knowledgeable, and addresses all concerns of the customer. Highly recommend it. Brian I have always found Koons Service Department, very friendly, knowledgeable, and addresses all concerns of the customer. Highly recommend it. Brian Hastmann has been my Service Advisor since my first purchase with Koons years ago. I absolutely love his honestly and great customer service. More

A Friendly, Smooth, Non-Pressured Car Buying Experience Using the Koons White Marsh website, I located the used vehicle I was interested in, made contact with the dealership for a test drive and also did a Using the Koons White Marsh website, I located the used vehicle I was interested in, made contact with the dealership for a test drive and also did a financing application on-line. When I arrived at dealership, Graham greeted me and confirmed which vehicle I was interested in. After completing the test drive form, we went out to look the vehicle over and also checked out a similar vehicle that was on lot. Took a test drive, had my trade looked at, sat down with Graham to talk price and down payment and then went to the very nice waiting/lunch room while Graham talked with finance dept and manager. A short time later Graham came to tell me that I had been approved for financing (I do not have the best credit score) and he would come get me when finance guy was ready for me. In about 5 minutes Graham took me to see the finance 'wizard' Rodney. Rodney explained the features I was going to have with the financing deal,(ie: extended warranty and GAP insurance) and gave me the terms of the financing offer. I was amazed... literally amazed at how low my interest rate was. Rodney is definitely a 'financing wizard'! I signed all the forms to buy the vehicle and was told I was taking it home with me, something I didn't think would be possible. I met up with Graham again, to find he had moved my 2013 Buick Verano in Mocha Bronze Metallic paint, next to my 2003 Chrysler PT Cruiser in Lt Almond Metallic, so I could empty my belongings into the Verano. After I finished doing that, Graham took a picture of me wiht my Verano, thanked me again for choosing Koons White Marsh for my vehicle purchase, then drove off with my PT Cruiser. As I sat in the Verano looking over the dash controls and adjusting the mirrors, it slowly sunk in... I had bought a new-to-me car in about 4 hours. Not only that, but I never felt rushed or pressured to buy a vehicle and was walked through every step of the process with full understanding of each step along the way to ownership. My experience with Koons White Marsh was a very friendly one, where the buying process was very smooth and the staff worked for me, to get me into the vehicle I wanted. It doesn't get much better than that. KUDOS to Graham, Rodney and the Koons team for making mine a very friendly, smooth buying experience! Have already recommended Koons White Marsh... and especially Graham and Rodney... to friends. More

Greatest Koons' service department is the greatest. Their service reps are always very helpful and easy to deal with. This is the second vehicle we have bou Koons' service department is the greatest. Their service reps are always very helpful and easy to deal with. This is the second vehicle we have bought from Koons and will continue to return in the future. More

Great Experience I purchased a Suv at Koons.Our salesperson(Lamont Anderson) was great and had a fantistic personality. The Service Department was pleasant to work wit I purchased a Suv at Koons.Our salesperson(Lamont Anderson) was great and had a fantistic personality. The Service Department was pleasant to work with. Thank- you Katie and Dan for taking care of the minor repairs. Enjoyable experience More