Koons White Marsh Chevrolet

great experience It was a Great experience The staff was very accommodating to our needs and wants. I would definitely recommend Koons Chevrolet to my family and fri It was a Great experience The staff was very accommodating to our needs and wants. I would definitely recommend Koons Chevrolet to my family and friends. More

Smooth sailing! Mike was/is and excellent person to work with. He made the process easy and stressfree! Jerry also made everything really easy! Thanks guys for everyt Mike was/is and excellent person to work with. He made the process easy and stressfree! Jerry also made everything really easy! Thanks guys for everything More

Best Auto Salesman & Service I live in St Charles, Missouri and therefore purchased my Kia Cadenza online. Buddy Price & his management team rendered me the BEST customer service I live in St Charles, Missouri and therefore purchased my Kia Cadenza online. Buddy Price & his management team rendered me the BEST customer service & courtesy I have ever received in purchasing a automobile. I have purchased 10-14 new and/or used cars in my life time (69 years young). From negotiations, to sale to delivery of my Kia, Buddy and his team were the ABSOLUTE BEST, BAR NONE! More

Very nice experience I been looking for a Tahoe for a year. I bee in touch withPreston. And he found me the perfect car. I been to other dealerships in Maryland and Koons I been looking for a Tahoe for a year. I bee in touch withPreston. And he found me the perfect car. I been to other dealerships in Maryland and Koons was the best. Everyone there was very nice and helpful. U would definitely recommend anyone to go there for a car. More

Purchasing a vehicle Glenn Wilkerson did a fantastic job with my sons recent car purchase. We have worked with Mr. Wilkerson for several months now. And finally he was ab Glenn Wilkerson did a fantastic job with my sons recent car purchase. We have worked with Mr. Wilkerson for several months now. And finally he was able to get my son into his dream car. Glenn is very knowledgable, and very personable. I would highly recommend him to find and sell you your dream car! Thanks again Glenn Wilkerson! More

Don’t Trust Koon’s Chevy White Marsh These guys are a joke. Their 125% of KBB fair as well as their WOW pricing are just areas where their deceptive marketing schemes can be found. When y These guys are a joke. Their 125% of KBB fair as well as their WOW pricing are just areas where their deceptive marketing schemes can be found. When you actually have the displeasure of stepping inside you’ll find nothing but idiots who have no idea what they’re doing. This is one of those dealers that rely on the CarMax buyers of the world, to just come in and trust them enough to gouble up the BS they are selling. Do yourself and go down the road to ANY Mile One Dealer, my preference is Heritage. Those guys are the real deal unlike Koons Chevy White Marsh. I’ve had fantastic expierences buying new cars from other Koons Dealers, but Chevy White Marsh takes the cake as the worst dealership I have ever had the displeasure of working with. More

Great people to work with. Purchased a new Chevrolet and couldn't be happier. There were a few issues during delivery that were immediately solved by Hason Williams, the sales Purchased a new Chevrolet and couldn't be happier. There were a few issues during delivery that were immediately solved by Hason Williams, the salesman working with me, and his manager Hugh. Very friendly people and eager to make you feel well taken care of during the whole process. I got the deal they promised, and delivered. Worth the trip, which was about two hours each way from Philadelphia down to White Marsh. More

Feel I was over-charged for a problem they missed. In April of 2017 I took my car (2013 Hyundai I purchased from them) in because my AC was blowing warm air. If it had been a repair covered by the warr In April of 2017 I took my car (2013 Hyundai I purchased from them) in because my AC was blowing warm air. If it had been a repair covered by the warranty I would have had a $100 deductible and that's it. It was low on freon but they found no leaks so I paid a little over $300 for the diagnostic and the service costs to recharge the system. In February of 2018, when we had those two hot days I noticed it was blowing warm air again. Back for the AC in 10 months on a 5 year old car, I figured there may be a leak in the system, and they may even have missed it last year. I told them I was wondering about that, but at no point would they even acknowledge the possibility that they MAY have missed something the last time, instead choosing to insist that's it's likely something completely different; debris could have hit something behind the grill which would cause a new leak, or it was hot last summer so something probably cropped up from that that wasn't an issue last year. Because it's more likely a coincidence that within 10 months (half of which the AC wasn't used at all) on a 5 year old car two completely unrelated issues would crop up with the AC system to cause the same problem, and less likely that they missed something small that took that long to show up again. So I was in their waiting room for a few hours (which is fine, I know it takes awhile to find the problem sometimes) before they came out and told me I was low on freon again, and they'd found a small leak around the evaporator coil somewhere in the area up behind the dash board. It took them longer to find the leak this year than it took them to determine there was no leak and recharge the system last year. The problem is, I'm convinced this leak was there last year, and they simply missed it. It was in a hard to get to area, probably not a common problem, they ran the usual tests, didn't find anything in the likely places, and recharged the system and sent me on my way. Of course I had to pay for the repair. Luckily it was covered by the warranty, $100 deductible. It would otherwise have been a several hundred dollar repair. In the end I lost $300 and half a day of work last year plus $100 and half a day of work this year on a repair that I think should have only cost me $100 the first time. God forbid the warranty had expired in the past year, I could have had to pay several hundred dollars more. Sure, it COULD have been an unfortunate coincidence, but how likely is that really? Then I get the car back and the floor mats are dirty, one of them had a large, dark footprint on it, and the other had a streak of some greasy substance, there's a small dark smudge on the interior above the door, and the steering wheel was no longer centered properly so I had to go right back in for that. I do appreciate that I was given a loaner for the 3 days it took to fix it. I appreciate that they took the car back and straightened the steering wheel within a few minutes. I don't appreciate the rest of my experience with them this visit. More

Lack Integrity- bad experience, take your vehicle elswhere I had my older Chevy serviced at Koons and I was told after paying the fee for its repair, that the car could not shift gears and was "not drive-able" I had my older Chevy serviced at Koons and I was told after paying the fee for its repair, that the car could not shift gears and was "not drive-able". Then I was asked if I wanted to sell the car to them. I had the car towed to another facility. More

Overall a very a good experience Overall this was the smoothest car buying experience I have ever had. Preston Straub was absolutely fantastic in keeping me informed and working with Overall this was the smoothest car buying experience I have ever had. Preston Straub was absolutely fantastic in keeping me informed and working with the sales manager to put together a workable deal. There were some minor hiccups during the transaction - specifically, the trade-in valuation was initially incorrect and the second key was/is missing. But, that being said, Preston has stayed on top of both issues and kept me well-informed so I feel very confident in both issues being resolved easily. Preston has responded quickly to any and all questions I've had throughout the process - and I had a lot! Preston was also great in getting everything ready prior to my arrival at the dealership so that I didn't have to spend a ton of time there - To put this in perspective I spent about an hour and 15 minutes total in the dealership....a much more pleasant experience than the 6+ hours I've spent in other dealerships. A huge inventory of vehicles and plethora of financing partners made for an easy buying experience. Kelly Paris in finance was also very helpful and pleasant - she clearly explained my financing terms and I felt very comfortable working with her. Overall I am very pleased with my experience and would definitely recommend this dealership! More