Koons White Marsh Chevrolet

Total screwup was told an hour and a half for an oil change two hours later I had to go find an advisor. They couldn’t figure out where my car was cause for an hour and a half. It was in service then wh change two hours later I had to go find an advisor. They couldn’t figure out where my car was cause for an hour and a half. It was in service then when they checked, it was parked outside and no one bothered to notify me or I’d probably still be sitting there. More

Fast and quality service. Service manager keeps you updated. Christian Did a great job. Thank you all. Service manager keeps you updated. Christian Did a great job. Thank you all. More

Fantastic. Truly helped make the deal a reality. If he had not done all the things he promised we definitely would not have completed the deal on this car. W Truly helped make the deal a reality. If he had not done all the things he promised we definitely would not have completed the deal on this car. Way to go! Communication was fantastic and totally understood our needs as an active family. More

These guys were great. We are returning customers and they worked with us on price, conditioning and finance! Thanks! We are returning customers and they worked with us on price, conditioning and finance! Thanks! More

Overall great experience. Everything was handled professionally and we were able to get in and out quickly. Everything was handled professionally and we were able to get in and out quickly. More

Shane was super easy to work with! Direct and to the point, exactly what I prefer. Direct and to the point, exactly what I prefer. More

Great experience. Kelvin was friendly, engaging and professional. One of the best, quick experiences I've had purchasing a vehicle. Kelvin was friendly, engaging and professional. One of the best, quick experiences I've had purchasing a vehicle. More

My sales person Steven Jones was really informative. He answered all my questions and sent me a video of the vehicle. he was an absolute delight to work with. Rodney the sale manger was also very help He answered all my questions and sent me a video of the vehicle. he was an absolute delight to work with. Rodney the sale manger was also very helpful on a day that Steven was not at the dealership. We also liked the Finance guy and felt that he was not pushy about selling us a bunch of products. However for the first time in our history we did see a great value in the extended warranty in which we purchased. Over all this was a fantastic buying experience especially for someone who wanted to get in and out in a short time!! I will also recommend that if the dealership is offering you a comparable rate to your credit union or personal bank. I would just do everything at the dealership. I felt that I had a lot of running around to get the check from our credit union which was an hour away from our house. This also prevented me from taking the vehicle right away. More

Great experience with both trading and buying my new car. Very polite and accommodating om every level. Very polite and accommodating om every level. More

When my husband arrived for a scheduled 10 a. m. appointment, he was told there was a THREE HOUR wait before the car would be worked on. This did not include the time to work on the car. In my o m. appointment, he was told there was a THREE HOUR wait before the car would be worked on. This did not include the time to work on the car. In my opinion, this is an unreasonable amount of time to expect a customer to take off work, etc in order to get their car worked on. Or if this is typical, the wait time should have been conveyed PRIOR TO THE APPOINTMENT so we could plan accordingly. The car did not get repaired because my husband had to leave to due another commitment. More