Koons White Marsh Chevrolet
White Marsh, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Open communication. Can text instead of calling the representative. A full inspection & pictures included. Great shuttle service. Can text instead of calling the representative. A full inspection & pictures included. Great shuttle service. More
All employees from the time I pulled into the service area were very courteous. Mohammad was very professional and a good early morning attitude. This was my first time being the first customer of the da area were very courteous. Mohammad was very professional and a good early morning attitude. This was my first time being the first customer of the day. The waiting area was not fully stocked. But overall everything was good. It would be nice to have more reading material. Just to get that time with less phone/TV interaction. More
Worst experience My 2024 Chevy Silverado EV RST was there for a whole month April 22,2026 to May 22,2026 and on May 28,2026 it had to go back in and is still currently there. No ETA on parts and no Loaner. S for a whole month April 22,2026 to May 22,2026 and on May 28,2026 it had to go back in and is still currently there. No ETA on parts and no Loaner. Service Rep if I don’t call and asked what’s happening no response from service manager or from anyone from the Dealership. Management is absent in this endeavor also. After this issue with my truck is rectified if it gets rectified needless to say I would never do business there again. Totally unacceptable behavior from a dealership who over the yrs I have bought 3-4 vehicles from. Not sure but management must have changed because the once professional dealership I knew and work with it’s definitely not the same. More
Excellent work. Excellent service..Always clean and comfortable. Friendly staff. Only think I would like to be able to watch the tv. Excellent service..Always clean and comfortable. Friendly staff. Only think I would like to be able to watch the tv. More
The service was outstanding along with the repairs. The service department was professional and courteous. The service department was professional and courteous. More
Your sales manager was a jerk! The fact that it has been 21 days since this transaction and I have not received the 3700.00 check is just plain bad business. Needless to say. I W The fact that it has been 21 days since this transaction and I have not received the 3700.00 check is just plain bad business. Needless to say. I WILL NEVER BE BACK! More
Good service and professional customer service. The prices for labor is not terrible either. They also have a shuttle service during the week as well. The prices for labor is not terrible either. They also have a shuttle service during the week as well. More
Excellent and exceptional service from a professional staff. I would certainly continue to be a customer. staff. I would certainly continue to be a customer. More
I have used this service facility for every schedule maintenence since I purchased the vehicle. This was the first time it was in for a repair and I actually had to leave the car overnight in order for maintenence since I purchased the vehicle. This was the first time it was in for a repair and I actually had to leave the car overnight in order for them the get the correct parts. My service advisor Mohammad was very professional and kept me well informed of the repair process. More
We purchased truck but it wasn't what we thought it was. They would only exchange to another truck rather than refund our money. They would only exchange to another truck rather than refund our money. More








