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Koons Westminster Toyota

Westminster, MD

Overview
Employees
Reviews
Vehicles
4.7
1,361 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,361 reviews

June 20, 2026

I enjoyed working with Joanne in sales. I really felt she kept the customer first!!! More

by tim607176
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joanne Virgilio 5 star ++++
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Jun 22, 2026 -

Koons Westminster Toyota responded

Hello tim607176, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

June 19, 2026

Kyle Smith was extremely helpful, knowledgeable and personable. He made the transaction easy to accomplish. More

by hee4812
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
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Jun 21, 2026 -

Koons Westminster Toyota responded

hee4812, thank you for taking the time to leave us this positive review! Have a wonderful day!

June 19, 2026

Friendly and thorough staff in the service department. James kept me informed on recommended services, etc. More

by ccrosby2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Carlyle - very friendly and professional
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Jun 22, 2026 -

Koons Westminster Toyota responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

June 17, 2026

I had a disappointing experience at Koons Toyota. I was sold a car that leaked, found debris in the fender and had two open recalls they said they couldn’t do. Kyle the salesperson was fine but More

by psubeano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Milo and Kyle in sales.
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Jun 20, 2026 -

Koons Westminster Toyota responded

We apologize for your frustrating experience at Koons Toyota. Our team takes customer satisfaction seriously and we are working to address your concerns. We value your feedback and hope to have the opportunity to improve your experience in the future.

June 16, 2026

Staff were friendly and professional. There was no pressures. Staff was knowledgeable. I was satisfied. More

by djrich1985
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t see her name
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Jun 18, 2026 -

Koons Westminster Toyota responded

djrich1985, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

June 15, 2026

Always helpful, efficient and timely. They answer your questions and give you a good price. More

by aggladdens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2026 -

Koons Westminster Toyota responded

Thank you again for taking the time to let us know how we did!

June 15, 2026

Service was good but issue with car still not fixed. Had car in two separate times to be looked at More

by cboblits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2026 -

Koons Westminster Toyota responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

June 13, 2026

Very easy and straightforward online communication from out of town. No surprises at the signing table. More

by catchall001
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin
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Jun 14, 2026 -

Koons Westminster Toyota responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

June 13, 2026

The dealership is great to work with. Pays attention to your needs. I didn't buy my car here so didn't work with the people mentioned. Relocated here in 2000 to this area. More

by dotdon84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Staub
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Jun 14, 2026 -

Koons Westminster Toyota responded

Thank you again for taking the time to let us know how we did!

June 12, 2026

I’ve purchased several vehicles from Koons Toyota, the last being a Tundra, everything went well I got the deal I wanted, they treated me great. More

by dgridgely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hands
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesperson Katie Crook 5 stars
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Jun 13, 2026 -

Koons Westminster Toyota responded

Thank you! We hope to be of service to you again!

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