Koons Westminster Toyota

Molly the service writer and the technician explained everything that was worked on along with tires I inquired about. everything that was worked on along with tires I inquired about. More

Hi, i came here first time for camry transmission issue, normally i go to catonsville toyota on national pike or dar car toyota dundalk, first time came to westminister, i went through inside from automat normally i go to catonsville toyota on national pike or dar car toyota dundalk, first time came to westminister, i went through inside from automatic door, sitting in car like always in other places someone came and ask you have appointment, how can we help you take care of milage and takes you to the car specialist, but here no one came, i sit in car for couple of miutes, then went in office, 4,5 people there, it was like no one wants you to be here, finally a guy asked you have appointment, no greetings no have a seat nothing, i told him my name then he told me another guy will look after you, might be he was tod i think so. then he get started i told him that issue is with transmission, he asked me do i have warranty, i told him no he told me the charges, i said okay, he does not bother do i wait here, where the sitting area we have coffee and vending machine, like on other 2 places they do. i just left, he called me in evening told me that transmission issue, i asked him how much it cost to fix, he mentioned around $8000. i told him i cannot afford that much right now, he just ok come and pick the car, i told me i will come next day. he is ok with that. he never gave me option for bank fix the car on credit or anything, next day i went with family because we thinking to buy new Tundra/ Land cruiser. we looked both cars sales specialist was great gentleman. well after that i went inside to pick the car. there was a lady. no Hi, Hello no greeting, that weired behavior, '' you came here to pick the car'' . with rude behavior. you have to pay and wait outside your car will be there. i lady brought my car outside, she is nice lady with smile on her face. but am 100% sure i will never go here for service and sorry to say not even to get a new car. i preferred toyota on baltimore national like. nice professional people over there. I am already in tension that my car has a transmission issue and you toyota westminster guys giving me rude non professional behavior. More

Milo does a terrific job updating me on my service needs, WITHOUT being overly aggressive. He’s knowledgeable and thorough. I’d give him 6 stars if I could. WITHOUT being overly aggressive. He’s knowledgeable and thorough. I’d give him 6 stars if I could. More

The buying process was smooth and efficient. No overly aggressive salespeople. I was treated very well and extremely happy with my purchase. No overly aggressive salespeople. I was treated very well and extremely happy with my purchase. More

I showed up with a list of service items other people had suggested to me, not knowing what was actually needed. Your service team took the time to SHOW ME Toyota documentation that indicated EXACTLY what w suggested to me, not knowing what was actually needed. Your service team took the time to SHOW ME Toyota documentation that indicated EXACTLY what was needed and when it should be performed....which is impressive, because I walked in expecting to shovel out a bunch of money for things that turned out to be unnecessary for several more thousand miles! Sure, EVENTUALLY this stuff will be needed, but having your staff explain things and not just "take my money" is EXACTLY the kind of professionalism and support that led me to select your dealership in the first place. I can't tell you how impressed I am of the level of awesome service, professionalism, and FRIENDLINESS your staff offers. AMAZING!!! THANK YOU SO MUCH! More

I have had nothing but good service from everyone at Koons and I have been going there for over 25 years. Koons and I have been going there for over 25 years. More

The best quick lane experience I have ever had at a service center. In and out in 25 minutes! I have had service at Apple quick lane, customer for life, that is always one hour to 90 minutes for the service center. In and out in 25 minutes! I have had service at Apple quick lane, customer for life, that is always one hour to 90 minutes for the exact same services. The waiting area is very comfortable and well appointed. Very impressed by the service received. , More

As always, I received prompt and courteous service. The service tech was polite and knowledgeable in regards to a malfunction of a sensor on my wife’s Prius. He immediately corrected the problem. The service tech was polite and knowledgeable in regards to a malfunction of a sensor on my wife’s Prius. He immediately corrected the problem. More