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Koons Westminster Toyota

Westminster, MD

4.7
1,452 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,452 reviews

December 15, 2025

Fast service. Easy scheduling online. Friendly staff. Car is always ready in a short time. More

by bwest8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Pfeil
December 15, 2025

Milo always greets us with a smile. We appreciate being able to use the shuttle while our Tundra has yet another recall repair. More

by harris1031
Service Price Transparency
Service Time
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Recommend Dealer
Yes
Employees Worked With
Milo
December 15, 2025

Very pleasant staff and timely service. Efficient process and nice waiting area. Two more words More

by benv19108
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo
December 15, 2025

Driver that picked up and dropped off my car was kinda rude. No conversation about services needed just an email. More

by dmd2729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Molly
Dec 19, 2025 -

Koons Westminster Toyota responded

We are truly sorry for the issues you experienced with your vehicle and our service department. Your feedback is important, and we regret that we fell short of your expectations. We’d appreciate the chance to speak with you directly and work toward a resolution. Please don’t hesitate to reach out. Jennifer Engel Koons Westminster Toyota 410-876-6400

December 15, 2025

Milo did a really good job keeping me updated and getting the recommended services completed. More

by pat60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo Dwars
December 15, 2025

Respectful, efficient and very much like good friends after all these years! Everyone is incredibly flexible and accommodating to special requests! More

by reggiebodnar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Stoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2025

Milo does a terrific job updating me on my service needs, truly professional. Thanks again. More

by Shawn.kerr42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2025

Excellent sales service at this dealership from Craig Nelson. He sold my son a car and then I returned the next week and bought a car from him. He addressed all our concerns both times. Excellent financ More

by liviann2009
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Nelson
December 13, 2025

We had a great experience with Kyle Smith. He made the transaction very quick and easy, we got exactly what we were looking for, and he made sure that all of our questions were answered. Best More

by cwbond7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
December 12, 2025

Scheduled an appointment. Service was performed in a reasonable amount of time while I waited. Service was excellent!! More

by brian.simmet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo
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