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Koons Westminster Toyota

Westminster, MD

Overview
Employees
Reviews
Vehicles
4.7
1,606 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,606 reviews

February 14, 2026

Easy to schedule service as I left my vehicle for the day. They kept me informed several times throughout the day concerning the progress of my Tundra… Very pleased with their service department! More

by mchrencik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Walsh
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Feb 16, 2026 -

Koons Westminster Toyota responded

Hi, we are delighted to see this rating! Have a great day!

February 13, 2026

Koons Toyota provided outstanding and very well-organized support. I was impressed by their entire operation! More

by wyck.clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Bonnette
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Feb 16, 2026 -

Koons Westminster Toyota responded

wyck.clark, thank you again for taking the time to let us know how we did!

February 12, 2026

It was a smooth drop off. Waiting room was clean and convenient. Dave did a good job explaining the work. More

by maphillips6100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hiser
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Feb 14, 2026 -

Koons Westminster Toyota responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

February 11, 2026

Loved the selection options and sales/finance staff was friendly and helpful but...I still am waiting on the "We owe you" after a month of ownership. No call for explanation. Hopefully they will wow me wit More

by M.J.GREEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Ann McMorrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2026 -

Koons Westminster Toyota responded

Thank you for your review and for choosing our dealership. We apologize for any delays in receiving your "We Owe You" and for not providing an explanation. We are committed to providing exceptional customer service and will make sure to address this issue with our team. We appreciate your feedback and hope to make it up to you in the near future.

February 10, 2026

Kind and helpful people, with great service. I was satisfied with the service and surely be back again More

by nadegtouko
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2026 -

Koons Westminster Toyota responded

nadegtouko, we are delighted to see this rating! Have a great day!

February 10, 2026

Employees are great but the AI or robot currently answering the phone and scheduling is very annoying. More

by loismhalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2026 -

Koons Westminster Toyota responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

February 09, 2026

I think that you are doing a good job. Try & keep up the good work. More

by wse5860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo Dwars
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Feb 12, 2026 -

Koons Westminster Toyota responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

February 08, 2026

Good vehicle. Fair price. Polite employees. I will return next time we need a vehicle. More

by frankposner
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Katie and someone with the last name Khan. Good people.
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Feb 09, 2026 -

Koons Westminster Toyota responded

frankposner, we really appreciate this positive review! Thanks so much!

February 08, 2026

Joanne V was excellent & appreciate her expertise & honesty! Definitely will recommend Joanne & dealership to our family & friends More

by betsylyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joanne V
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Feb 09, 2026 -

Koons Westminster Toyota responded

betsylyn, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

February 07, 2026

Excellent customer service. The staff is friendly and helpful. There was a short wait time for the service appointment. More

by tlriddle124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hiser
Print
Feb 08, 2026 -

Koons Westminster Toyota responded

Hi, we are delighted to see this rating! Have a great day!

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