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Koons Westminster Toyota

Westminster, MD

4.7
1,178 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,178 reviews

June 16, 2023

I have had the opportunity to purchase many vehicles that require me to travel and drive them home. These deals were worked out online and over telephone communication. Koons Toyota is one of the best I’ve e More

by Swahl551
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joanne Virgilio
Jun 19, 2023 -

Koons Westminster Toyota responded

Thanks for the amazing review! We're so glad to hear that your experience with Koons Westminster Toyota was seamless and that Joanne provided excellent service throughout your purchasing process. We appreciate your recommendation and look forward to helping you and your wife with that Toyota Tacoma in the future. Enjoy that new truck!

May 29, 2023

Best service representatives in all of Maryland. The mechanics are awesome, too. Next car I buy will be from Koon's because of the superior service department. More

by regina.andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
May 30, 2023 -

Koons Westminster Toyota responded

Thank you for the review! We appreciate your support of Koons Westminster Toyota and hope to see you back again down the road!

May 07, 2023

Very great service department and people are great to work with I will have all my service done there thank you More

by Wheeler dealer1949
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Felker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Koons Westminster Toyota responded

We're glad to hear you had a great experience with our service department! At Koons Westminster Toyota, we strive to provide excellent customer service every time. Thank you for choosing us as your go-to for all your service needs. We look forward to working with you again in the future!

May 04, 2023

Overall, our experience was positive. However, less than 1 week after purchasing the vehicle, it wouldn't start. Koons was very thorough in rectifying the issue, which turned out to be a More

by Koons review
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Emge, Bradner Parkinson
May 04, 2023 -

Koons Westminster Toyota responded

We appreciate you taking the time to share your experience with Koons Westminster Toyota. We're glad to hear that we were able to rectify the dead battery problem and return your vehicle back to you. Your feedback regarding the inspection report has been shared with our team, and we will work on improving our recommendations in the future. Thank you for considering us for any future vehicle purchases!

April 26, 2023

The BEST car buying experience ever! Extremely professional , honest and helpful. I would recommend them . More

by cjpzoc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Shea
Apr 27, 2023 -

Koons Westminster Toyota responded

We're thrilled to hear that your experience with us at Koons Westminster Toyota was so positive! Our team takes pride in offering professional, honest, and helpful service to all our customers. Thank you for sharing your kind recommendation with us. Safe travels until we see you again!

April 19, 2023

Jocob helped me get quick, appropriate service. He was kind, knowledgeable and helpful. My experience was outstanding! More

by Patty Gomola
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Apr 19, 2023 -

Koons Westminster Toyota responded

We're elated that our team hit the mark with prompt and courteous service, Patty! Many safe and happy miles from all of us at Koons Westminster Toyota!

April 10, 2023

Todd was great he’s professional, courteous and very knowledgeable. He answered all my questions and took the time to keep me informed as to work on my Toyota continued absolutely wonderful experience. More

by hammer77b@comcast.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Espinoza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Koons Westminster Toyota responded

We are glad to hear that you felt taken care of by Todd. He and the Koons Westminster Toyota team appreciate your support!

April 08, 2023

Jay, my service advisor, helped me to decide which service is necessary to perform in an honest fashion. More

by Cdl
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Badiang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Koons Westminster Toyota responded

Thank you so much for your shoutout to Jay and for reviewing Koons Westminster Toyota! See you next time!

March 30, 2023

The service department at Koons was outstanding during today’s maintenance visit. Todd E and George B provided excellent advice related to my Sienna’s upkeep and went above and beyond when troubleshooting More

by Kparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Bromwell
Mar 30, 2023 -

Koons Westminster Toyota responded

Thank you for this detailed and glowing review! We're so happy to hear that Todd and George provided you with a thorough and excellent vehicle service. As you said, they always make a point to go above and beyond expectations to deliver top-notch work. We'll be sure to pass on your kudos to them. Our team is also proud to offer a comfortable space for customers to relax while waiting on service--we believe a quality service should account for both the vehicle and the customer's needs. Thank you again for your kind words. We appreciate your business and hope to see you again at Koons Westminster Toyota!

March 29, 2023

I have been looking for a Toyota for my mom and dad. Asked Koons for some help. They found what I was looking for and sent it over to me. Perfect I thought, and called mom and dad to say "...we found More

by TJ
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Product Sales Team
Mar 30, 2023 -

Koons Westminster Toyota responded

TJ, I apologize for any confusion regarding the price of the vehicle and deposit. We strive to provide the fairest rates we can, but I will make a note of your concern in our effort to remain competitive. This does not sound like the transparent and responsive assistance I expect from our team and I would appreciate the chance to make it right. Please contact me at your earliest convenience so I can help assist you moving forward. Thank you, Vitaly Gurvich - General Manager - 410-876-6400 x11100

Mar 30, 2023 -

TJ responded

Thank you for your response At noon today I received an email from Product Specialists J. and B. that the car was sold to which I responded "Unbelievable". Yesterday I told them I was still interested in the car and wanted to get the pricing resolved . Today I went over to Ourisman where, upfront, the salesperson walked me through the hybrid premium and then provided two ways to look logical ways to assess and/or correct for the premium. The Ourisman premium was cheaper by $700 and the transparency/communication skills were far more professional. Mistakes happen but education on the premium and basic communication skills (returning texts, etc.) should be foundational.

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