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Koons Westminster Toyota

Westminster, MD

Overview
Employees
Reviews
Vehicles
4.7
1,606 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,606 reviews

February 19, 2026

Koons of Westmister’s has extremely friendly staff. My service advisor Todd was pleasant to work with throughout the process. More

by rafaels3232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2026 -

Koons Westminster Toyota responded

rafaels3232, thank you again for taking the time to let us know how we did!

February 19, 2026

It skipped my rating for Westminster Toyota which would have been excellent. Todd Eckard was also. Thank you!! More

by lilay2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2026 -

Koons Westminster Toyota responded

lilay2, we are delighted to see this rating! Have a great day!

February 18, 2026

Prompt polite service as always, thank you for the coupons they help in these tough times. More

by bettyhanyok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Feb 20, 2026 -

Koons Westminster Toyota responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

February 18, 2026

Jeremy was very easy to work with he totally put me at ease . Explained all my options am made me feel very comfortable in my choices More

by meekscm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Shor
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Feb 20, 2026 -

Koons Westminster Toyota responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!

February 18, 2026

Professional and reliable service. Customer oriented, telling potential problems without pushing to make immediate decision. Manager is always friendly, helping with priorities in vehi More

by Alex Panchenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hiser
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Feb 19, 2026 -

Koons Westminster Toyota responded

Alex Panchenko, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

February 18, 2026

Had an accessory installed. Kyle Smith my salesman coordinated it and it was exceptional. Kyle even filled my gas tank. More

by williamvaselaros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
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Feb 19, 2026 -

Koons Westminster Toyota responded

We really appreciate this positive review! Thanks so much!

February 16, 2026

Great job by the service department my contact lady was great I think her name was Deidra More

by LOUMCCLAIN1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgett Kirby
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Feb 19, 2026 -

Koons Westminster Toyota responded

Hi LOUMCCLAIN1961, thanks so much for rating us so high! Be safe on the road!

February 16, 2026

reasonably priced. everyone is pleasant and polite . work is done in a timely fashion and you get a free car wash ! More

by dave_metcalf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Feb 19, 2026 -

Koons Westminster Toyota responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

February 16, 2026

Always a great experience. Staff is friendly and honest. I love how they keep me up to speed real time. More

by evilpik4chu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Feb 19, 2026 -

Koons Westminster Toyota responded

evilpik4chu, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

February 16, 2026

Repair may have been ok but communication when they returned the car to me was insufficient for me to know that I must wait several days for the electronic connection to be activated. More

by aurora5065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly
Print
Feb 19, 2026 -

Koons Westminster Toyota responded

We apologize for any inconvenience caused by our lack of communication. We strive to keep our customers informed of any delays or additional work that may be required. Your feedback will help us improve our communication in the future. Thank you for your business.

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