Koons Westminster Toyota

Purchased a 2015 Elantra from this dealership from Scott Kulick on November 23, 2021. The price wasn’t great but average. December 14, check engine light came on due to a bad gas cap so I had to buy a new c Kulick on November 23, 2021. The price wasn’t great but average. December 14, check engine light came on due to a bad gas cap so I had to buy a new cap. Thus far that light has stayed out after purchasing a new cap. I’m from PA and had to do an inspection for my state after they finally gave me my registration. The vehicle failed due to rear brake pads, I had the issue resolved by my mechanic correctly to make my vehicle compliant to my state. I spoke with the dealership regarding this issue and their response was that it met the MD state requirements so they are not responsible nor willing to address the problem. Their belief was that 2/32” left on the pads meets the minimum for the state of Maryland so the fact it fails in PA at the same value is my problem. From my experience with this process it seems to me to be evident that meeting the bare minimum is acceptable practice for this dealership, regardless of the fact it will be below requirements in a month of usage. From my experience in purchasing a vehicle from this dealership and all of the little issues that have transpired culminating in a failure to pass inspection that I was left on the hook to pay for I cannot recommend do business with this dealership or it’s parent group. If the legal minimum of the state of Maryland inspection is acceptable to them they probably aren’t the ideal choice for purchasing a used vehicle from. Had this scenario happened to someone else who was unable to afford the added costs just to legally operate the vehicle in PA this could have ruined them. For me it boils down to ethics and to feel this is acceptable speaks volumes of the dealership and practices that could be expected from them. I would not return and would not do business with this automotive group in the future. If you’re from Maryland and okay with a vehicle that may be as mine was and barely meet the minimum for Maryland this dealership might work for you. If you’re like me and from PA and have to get it inspected when you get the registration, shop elsewhere with dealers that comprehend that even a used vehicle to it’s new owner shouldn’t have such basic problems not even a month into ownership. For the experience I’ve had I could have purchased from a private seller and at least then I could understand and expect this. More

Great Experience from start to finish. Josh Greco worked with me and he was awesome got me way more for my car than other dealers we offering. Definitely recommend! with me and he was awesome got me way more for my car than other dealers we offering. Definitely recommend! More

I needed to sell my 2013 Mazda6 and was doing so as a private seller. On the recommendation of a friend, I was connected with Koons Westminster Toyota. They were quick, professional and offered a fair pr private seller. On the recommendation of a friend, I was connected with Koons Westminster Toyota. They were quick, professional and offered a fair price. Everything went very smoothly. I had full confidence in their expertise and in their integrity. I would work with them again in a heartbeat. More

Was private selling my 2013 Toyota Prius when Nate Snook reached out to me to make an offer. He did an amazing job and was very quick and responsive with questions i had about the buying process. Himself an reached out to me to make an offer. He did an amazing job and was very quick and responsive with questions i had about the buying process. Himself and his team made selling my car super easy, understandable and quick. Even drove to my house to pick up the vehicle and sign papers. Would recommend them for sure! More

I meet the best salesman in local Toyota in my opinion, Alex Shor. He was very easy goingh and very detail orianted. He was very helpful and knowedgable about 2021 4runner that I perchused from him. Lookin Alex Shor. He was very easy goingh and very detail orianted. He was very helpful and knowedgable about 2021 4runner that I perchused from him. Looking forward to get my next Toyota the same locationtion. More

I just sold my car , 2019 Prius Prime, to Nate Snook, inventory manager at Koons Toyota. It was a GREAT experience. He made it fast and he made it easy . The drivers that came to pickup my car were frie inventory manager at Koons Toyota. It was a GREAT experience. He made it fast and he made it easy . The drivers that came to pickup my car were friendly, courteous and a pleasure to talk to. Nate Snook and his drivers are a true asset to Koons Toyota. Thank you for your help. More

Koons had the best inventory of CPO 4Runners. Emailed Matt Hands multiple times and always received a prompt response. Scheduled an appointment and unfortunately was running late. Made Matt aware and he Matt Hands multiple times and always received a prompt response. Scheduled an appointment and unfortunately was running late. Made Matt aware and he was courteous and prompt in his reply. Was meet by a very nice young man by the name of Nicholas Drugan. Extremely patient person and answered all our questions. After deciding on which 4Runner it was time to talk Finance which we were dreading....Roberto made the process palatable. He was able to secure a rate lower than my CU which was a win in my book. Long day but each person made the process worth the wait. Great team work and every employee we encountered along the way smiled and was friendly. More

The worst dealership experience of my life. Spent nearly $42,000 on a brand new Tundra and nearly four months later I still have no tag. Emails & messages are not answered. Today I called and was put on hol $42,000 on a brand new Tundra and nearly four months later I still have no tag. Emails & messages are not answered. Today I called and was put on hold until they closed. Avoid at all costs. I am considering legal action to correct the situation. More

Their website said Internet Price of $36K for a new 2021 Toyota Sienna LE and I called the salesman before making the trip out there and was reassured that they had two vehicles available at that price. Af Toyota Sienna LE and I called the salesman before making the trip out there and was reassured that they had two vehicles available at that price. After driving 45 minutes there and spending even longer in the store, the salesman slips a paper in front of me that says $45K + tax/tags/title for a grand total of $50K! Needless to say I was livid at their dishonesty after telling me that the vehicle was available at the $36K Internet Price listed on their website and then pulling the old "bait and switch" on me after they lured me into the store. More

On August 14th 2021 I came to this dealership (Koon's Westminster Toyota) to pre-order and sign paperwork for a 2021 Toyota Sienna SXE. The price out the door they quoted me was $50, 068.94. I asked them Westminster Toyota) to pre-order and sign paperwork for a 2021 Toyota Sienna SXE. The price out the door they quoted me was $50, 068.94. I asked them to include the roof rack with crossbars and the body side moldings and they said it would be included at that price. On September 7th 2021 I went in to sign the paperwork for them to install the Entertainment package before picking the vehicle. But then at that time the dealer told me they would no longer be including the roof rack and side moldings and I’d have to pay an additional fee for them. I talked to the sales guy (Alex Shore) and the sales manager and they both said that this was not included even though it was included on the original paperwork I signed. I pleaded and argued with them but the manager would not listen and not help me to get into this vehicle I ordered and was waiting to purchase. She would rather me leave and write this negative review rather than make things right and make More