Koons Westminster Toyota

Good communication; easy to schedule appointment; easy to work with to get repairs done; courteous interactions work with to get repairs done; courteous interactions More

Dean P. Asheville, NC 23 8/2/2023 I purchased a 2020 Lexus GX 460 from Koons Toyota in Baltimore in July of 2023. I found the vehicle on line. Brendon , Asheville, NC 23 8/2/2023 I purchased a 2020 Lexus GX 460 from Koons Toyota in Baltimore in July of 2023. I found the vehicle on line. Brendon , who is a sales person at Koons, had a video on line of this vehicle. It looked good except for some scratches on the front bumper. I contacted Brendon and told him that I would purchase the vehicle at the advertised price if they would repair the scratches and detail the vehicle. Brendon agreed to fix the vehicle and detail it. They don't ship so I flew a friend to Baltimore and he drove the car back. When I received the car the scratches had not been repaired and the car wasn't detailed. I texted with Brendon and sent photos of the area that wasn't repaired. He apologized and promised to rectify the situation. Koons has promised to send a check to cover the repairs but I have not received it. That was 3 weeks ago. They tell me that they sent $150.00. I am not sure that $150.00 will fix my issues? Koons gave me their word in writing that that these issues would be handled before my guy picked up the car. I spoke to Dan Harkins who is a manager at Koons. He said that his body shop could do it for $150.00. I am sure they can but I don't have his connections. He also suggested that I drive from North Carolina to Baltimore and they would do the body work?? I am very disappointed that Koon's did not keep their word and are not offering a reasonable solution now that the vehicle is in N.C. Dean Peterson More

Excellent service, knowledgeable personnel, good results, Courtesy at all levels, and a happy customer. Very fine combination for Toyota. Courtesy at all levels, and a happy customer. Very fine combination for Toyota. More

Service at the dealership was good quality, done efficiently, accepted coupon for service, service adviser was very helpful! efficiently, accepted coupon for service, service adviser was very helpful! More

As usual, I had a great experience getting my car serviced. George is always friendly and polite and very knowledgeable. Everyone in the service department is friendly and helpful. serviced. George is always friendly and polite and very knowledgeable. Everyone in the service department is friendly and helpful. More

What can I say. ..Koons Service delivered on everything! George was pleasant and more than helpful and answered all questions and got my Tacoma back to me in a very t ..Koons Service delivered on everything! George was pleasant and more than helpful and answered all questions and got my Tacoma back to me in a very timely and professional manner. Thank you! More

What can I say. ..Koons Service delivered on everything! George was pleasant and more than helpful and answered all questions and got my Tacoma back to me in a very t ..Koons Service delivered on everything! George was pleasant and more than helpful and answered all questions and got my Tacoma back to me in a very timely and professional manner. Thank you! More

Very pleasant to deal with. Knowledgeable personnel, Have a great day nothing more to say Knowledgeable personnel, Have a great day nothing more to say More

The Koons Toyota of Westminster exceeded my expectations. George Bromwell, my service advisor was excellent! Factory recall repair was completed in under 2 hours, by very knowledgeable technici expectations. George Bromwell, my service advisor was excellent! Factory recall repair was completed in under 2 hours, by very knowledgeable technicians. More

This dealership is the best as they treat their customers as their top priority. The General Manager sets the tone & all departments are top notch. My service advisor is Milo & he is friendly, & very knowled as their top priority. The General Manager sets the tone & all departments are top notch. My service advisor is Milo & he is friendly, & very knowledgeable.. All work is done well. & the valet service is a big help to me. More