Koons Westminster Toyota

My Nissan would not start. I called the service department and found them to be courteous and understanding of my problem. They immediately gave me an appointment for that morning and gave me the n department and found them to be courteous and understanding of my problem. They immediately gave me an appointment for that morning and gave me the name and number of a towing company. They were thoughful enough to call and give me updates on my vehicle. They found,corrected and notified me when completed on the same day my car was towed in. I definitely will return to Koons for maintenance on my vehicle and because of the excellent and courteous service I was given they will be my first stop when shopping for a new vehicle. More

Our family have been buying vehicles from Koons Toyota Westminster for 20 years. We continue to come back because of the professional service and welcoming attitude from all of the employees. Joe Railson Westminster for 20 years. We continue to come back because of the professional service and welcoming attitude from all of the employees. Joe Railson has been our salesperson for the last 20 years and we will continue to buy from him because of his honesty and sincere concern for helping his customers! BUY FROM JOE and THEN YOU WILL KNOW! More

It is my opinion that Pam went over and above that which is usually found in these circumstances. In today's fast passed schedule, Service Providers often fail to appreciate the importance of one-on-one co is usually found in these circumstances. In today's fast passed schedule, Service Providers often fail to appreciate the importance of one-on-one contact and attention to specific needs. The important qualities of empathy, patience and persistence have been lost. In my case, Pam took the time to listen and genuinely take my concerns as her own. She creatively sought a solution that was equitable for both the Company (Koons) and the Customer (me). And as a Business Owner I know first hand the difficulties obtaining and keeping qualified staff. In Pam you have a successful combination of competency and compassion. In your position of authority is critically important to recognize success and failure. Acting swiftly as the situation dictates. I hope you take this recommendation, along with others, that I'm sure you've received and provide her with much deserved recognition. If I can be of further assistance don't hesitate to contact me. More

I drove all the way in from Pgh, Pa because of the conversation I had with Ferd over the phone. He was upfront, honest and pulled no punches. I would by a car from him no matter where he was working. conversation I had with Ferd over the phone. He was upfront, honest and pulled no punches. I would by a car from him no matter where he was working. I purchased a Land Cruiser over 11 years ago and wants to make sure I was getting a fair value for my trade. Ferd made sure that there was no funny stuff if I drove my vehicle down over 4.5 hours. I got a great deal on a Sequoia that I was pre-approved For in a timely manner. He walked Me through the process step by step so there were no surprises. Thanks Ferd for a great experience More

Overall excellent experience. Sales team was very responsive (kept in touch); flexible (helped me through multiple options); aggressive (added features to provide purchase incentive); friendly; patie responsive (kept in touch); flexible (helped me through multiple options); aggressive (added features to provide purchase incentive); friendly; patient; knowledgeable; organized; and willing to go the extra mile to meet my needs (car delivered to my house). More

I found this purchase experience very positive. The showroom was neat and clean with a vending area. Bob Erwin was professional and courteous. He went the extra effort on two matters to bring the pur showroom was neat and clean with a vending area. Bob Erwin was professional and courteous. He went the extra effort on two matters to bring the purchase to closure. When we picked up the car, he personally made sure the car was ready for delivery. The car was clean, without blemish. He took the time to go over the car, its manuals and maintenance schedule. More

Steve Schulman was very professional and there was no pressure to purchase. He was very knowledgeable about the cars and inventory. Because I didn't care for the available colors at Koons (and we were lo pressure to purchase. He was very knowledgeable about the cars and inventory. Because I didn't care for the available colors at Koons (and we were looking at other models anyway) we walked away. As soon as we left, a car came in that Steve knew I would like, and he worked up a price. We came back to Koons because we liked the Camry best and they had the best financial package. Steve also went out of his way to help me when I physically wasn't feeling up to par. They worked with us on price as well. More

When I walked inside the dealership I walked up to bob erwin and he immediately begain assisting me, we spoke for awile and set up a appointment for the next day. the next day I made a deal for a 2011 pri erwin and he immediately begain assisting me, we spoke for awile and set up a appointment for the next day. the next day I made a deal for a 2011 prius that they did not have on their lot at that time.the next day I picked up my car that they had got from one of their virginia dealerships. the whole process fit right into my schedule and went very smoothly. More

My salesman,Ferd Maloney was probably the most polite, knowledgeable and courteous salesman I have ever had the pleasure to deal with. My other car was totaled in an accident and my wife was badly injure knowledgeable and courteous salesman I have ever had the pleasure to deal with. My other car was totaled in an accident and my wife was badly injured. ferd showed me compassion and understanding in a very difficult time. I would most definitely recommend him to all my friends and family. More

It was pleasure worked with him, he was awesome in person, outstanding staff of very friendly folks made buying my toyota highlander a plesure,I gave my rating of "5" because Ferd ma person, outstanding staff of very friendly folks made buying my toyota highlander a plesure,I gave my rating of "5" because Ferd maloney,I woulddefinitely recommend Ferd,all folks and Koons Toyota. More