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Koons Westminster Toyota
Westminster, MD
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Every time I visit your immaculate dealership, especially your Service Department, my experiences with your staff has always been wonderful. I'm greeted promptly in a very friendly manner; your service advis your Service Department, my experiences with your staff has always been wonderful. I'm greeted promptly in a very friendly manner; your service advisors are very knowledgeable; they arrange shuttle service for me while my vehicle is being serviced,and I'm kept up dated by e-mail. When my vehicle is finished or if the service technicians should notice an issue, I'm contacted. The concern is always explained very professionally to me. Also, I must note that I have never had to return my vehicle to have a service concern corrected. This speaks highly of your service technicians. When I arrive to retrieve my vehicle, the cashier is always very friendly, courteous, and helpful. Some other positive things that you do that makes your dealership stand out from others are: 1. You send out service reminders by letter, e-mail, and telephone calls. 2. You mail coupons offering monthly specials. 3. After my service, I always receive a Thank You letter from the Service Manager who is very accessible in the Service Dept. 4. Every time TOYOTA contacts me for a survey, you always receive 5 stars. 5. You offer new car buffet seminars that are extremely informative,and we're given a chance to meet the hard working people from all areas of your operation. I have and will continue to recommend your wonderful dealership to my family, friends, and co workers. Keep up the good work. More
Jeff and Jason both worked with my husband and I to get our payments where we wanted them to be. Jeff was not pushy with the sale at all, he went above and beyond to answer ALL the ridiculous questions tha our payments where we wanted them to be. Jeff was not pushy with the sale at all, he went above and beyond to answer ALL the ridiculous questions that we had. Jason worked with us very carefully to get our payments where we wanted them, he was very understanding of our needs and concerns unlike other car dealers who just care about getting a sale! We are definitely going to recommend this dealership to friends, family and even strangers! Most pleasant buying experience EVER!!!! If there is ever such a thing as an honest salesman you have one in Jeff Schuette. We LOVE our Koon's used car!!! When it's time to purchase our next car if you continue to have this next sales team we will return without hesitation to purchase a vehicle. More
Outstanding staff of very friendly folks made buying my Venza a pleasure. Car buying can be a complicated thing somethimes, but Koons has it down. Every question was answered and every aspect of the purcha Venza a pleasure. Car buying can be a complicated thing somethimes, but Koons has it down. Every question was answered and every aspect of the purchase was made clear. Finance gave me several options and got me a competitive rate and even lower my monthly payment by trying different options. This is my second purchase at Koons and with service and products this good it won't be my last. More
I had previously purchased a Toyota from another dealer and did not have a great experience. Koons has definitely made me want to continue buying Toyota's in the future. Craig was extremely patient with me and did not have a great experience. Koons has definitely made me want to continue buying Toyota's in the future. Craig was extremely patient with me while I tried to decide which car I wanted. I appreciate that because it did not feel like he just wanted to make a sale. I would definitely recommend them to anyone looking for a used car. Also, the car is perfect. More
Ferd Maloney was first class! Very professional, friendly and courteous. I would highly recommemnd him to anyone looking for a car. Entire sales and finance staff was professional and very friendly. The enti and courteous. I would highly recommemnd him to anyone looking for a car. Entire sales and finance staff was professional and very friendly. The entire process was peinless and proesiionally handled More
Matt was fantastic! It was a pleasure working with him. He was extremely friendly, knowledgeable, professional and customer focused. The transaction was extremely easy and I was in and out in no time. I He was extremely friendly, knowledgeable, professional and customer focused. The transaction was extremely easy and I was in and out in no time. I would definitely recommend Matt and Koons Toyota Scion. More
Todd continues to offer outstanding cutomer service with a very high level of professionalism. He makes sure that every detail is conveyed to the customer and that no question goes unanswered. He is very co a very high level of professionalism. He makes sure that every detail is conveyed to the customer and that no question goes unanswered. He is very considerate in regards to the customers schedule and see that the work is done correctly and with little impact to the customers daily schedule. He makes tsure that he discusses in detail the work done and any maintenance that may need to be done in the near future. The service is impeccable!! Jon Zombek More
pressed for time. Pam said the service would be only 1 hr...it was 30 minutes!!!!Thanks! Folks treat you as friends. Pam is "miss Merry Sunshine" Professional, clean, bright, high tech facility. hr...it was 30 minutes!!!!Thanks! Folks treat you as friends. Pam is "miss Merry Sunshine" Professional, clean, bright, high tech facility. Easy to schedule appts. They do want you as a customer for life--they have us! More
Bob Erwin was not your stereotype car salesperson! He was honest, direct, sincere and helpful! How refreshing! The dealership was clean and inviting. All the people at the dealership said hello and ackn was honest, direct, sincere and helpful! How refreshing! The dealership was clean and inviting. All the people at the dealership said hello and acknowledged our presence. Questions and concerns were promptly addressed and the follow up was on the mark. More
My experience at Koon's Westminster Toyota was exceptional; all parties involved in the purchase of my new Toyota were knowledgeable , easy to work with and very professional. The salesperson that exceptional; all parties involved in the purchase of my new Toyota were knowledgeable , easy to work with and very professional. The salesperson that i dealt with at Koon's was Bob Erwin and i would like to tell everyone how refreshing it was dealing with someone who is truly exceptional at his job and how he made the process very fast and simple. I would recommend to everyone that Koon’s is the best place to buy a car. More