Koons Westminster Toyota
Westminster, MD
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I had a great experience at Koons of Westminster while purchasing my new 2013 Rav4. A lot of people have the fear of car salesmen being pushy and trying to get you to spend more than you want on a car pu purchasing my new 2013 Rav4. A lot of people have the fear of car salesmen being pushy and trying to get you to spend more than you want on a car purchase, but that was not the case with Thomas Harbin. Thomas was willing to work and meet my budget. Whenever I have questions, he is just a phone call away. I made an extra purchase of adding mud guards to the SUV and when I went to Koons to have them put on, Thomas met me in the lobby and escorted me to the Service Center. He made the whole experience comforting and enjoyable. More
Wow! From start to finish the whole experience at Koons Toyota was great. The sales staff and financing department were very knowledgeable and very helpful with the questions that my wife and I had. The s Toyota was great. The sales staff and financing department were very knowledgeable and very helpful with the questions that my wife and I had. The staff was very accommodating to our needs and what our family was looking for in a vehicle. After it was all said and done, we were home with our brand new Highlander in no time. Thank you to the staff at Koons of Westminster. More
I am a 70 year old women and this was my first experience purchasing a new car without my husbands help. I had a list of very precise needs that started with wanting a car that was comfortable for my husband purchasing a new car without my husbands help. I had a list of very precise needs that started with wanting a car that was comfortable for my husband who has alzheimer's and cannot express if he is comfortable or not. All of the staff at the dealership worked very hard to make Tom comfortable, especially Nathan and Cliff and to work with me during the times when I could go to the Dealership. They were all very attentive and helpful. This relieved the stress of caring for my husband and buying a car at the same time. The part of purchasing a car that concerned me the most was all the paperwork. Cliff did an excellent job of preparing me for this process and Dmitry explained all of the steps very carefully to me and my son. All went very smoothly. Now that we have the car, every time we go for a ride Tom says this is a really nice car over and over. He is very pleased and so am I. I would give an unqualified recommendation for Koons Toyota to any senior citizen who is concerned about buying a car. The whole experience was very enjoyable and stress free. More
My salesman was very helpful!!! I loved my car buying experience!!! The finance dept did everything they could to get my car financed and they were all super nice. experience!!! The finance dept did everything they could to get my car financed and they were all super nice. More
Mr. Gibson worked with our family to find the perfect fit for our lifestyle and budget. He was so patient and had a great sense of humor. We won't be buying anywhere else in the future! for our lifestyle and budget. He was so patient and had a great sense of humor. We won't be buying anywhere else in the future! More
I am very displeased with the way this sale had went. I drove 2 hours to the dealership to be lied to 3 times before arriving, the lack of detail on the sellers part. Was very pushy with paperwork, and wan drove 2 hours to the dealership to be lied to 3 times before arriving, the lack of detail on the sellers part. Was very pushy with paperwork, and wanted me to sign paperwork before even seeing the car I was purchasing. Neglected several times to go over payment pricing, the terms of loan or the interest rate. I have never been treated with disrespect in my life, to have my 65 year old grandmother with and just hear "word to your mother" when we said we needed to think about things was unprofessional. I am very displeased with the dealership as well as the sales representative, I have contacted another dealer and am now in great hands. More
From the very first inquiry to the delivery of the Prius, Tony was wonderful. Everything was exactly as advertised and Tony was direct, reasonable and a heck of a nice guy to boot. His relaxed nature made me Tony was wonderful. Everything was exactly as advertised and Tony was direct, reasonable and a heck of a nice guy to boot. His relaxed nature made me more comfortable, he was never pushy or made me feel like my time or questions were not important, even if they were only important to me. He promised to make efficient use of my time, and he DID! My credit was somewhat challenged and he let me know exactly what I needed to expedite the process. Nice experience! Very happy! I strongly recommend Tony and his team. More
The lease service I received was outstanding. Nathan inquired what I desired, and keep me focused on obtaining a positive outcome. He did not pressure me. Instead, he was concerned about keeping me happ inquired what I desired, and keep me focused on obtaining a positive outcome. He did not pressure me. Instead, he was concerned about keeping me happy, while he sought out my total satisfaction. I think he is a wonderful person. He has natural leadership qualities. And, his ability to keep the customer at ease is what encouraged me to obtain my new lease with Koon's of Westminster. Thank you Nathan! More
We bought a Toyota Venza from this dealership about a month ago, when we got there that night they told us they would have us in and out of the dealership within a hour. Let me tell you after 4 hours of month ago, when we got there that night they told us they would have us in and out of the dealership within a hour. Let me tell you after 4 hours of being there I was completely tired, than the price they promised over the phone from the general manager was not the same when we got back to finalize the paperwork. Than to top it off they wanted to charge $895 dollars for Gap insurance, when I bought a more expensive highlander at another dealership a week before and it was only $450. Than they only have one key for the Venza and told me they would mail it to me which was a lie, they email me to set up a appointment to come get the key so they could program it failing to realize I live over a hour away, they told me this is the only way you get your other key. For a dealership that says customers come first I FIND THAT A BIG LIE!!!! More
My boyfriend and I were looking for a nicely equipped 2011 Ford Fiesta SES for a good price, and in good condition. We were willing to travel a far distance to acquire such a car, until I found one at Ko 2011 Ford Fiesta SES for a good price, and in good condition. We were willing to travel a far distance to acquire such a car, until I found one at Koons Westminster Toyota. I immediately contacted the dealership, and Glen was very helpful in telling me about the vehicle, and assured me that purchasing a vehicle from out of state was seamless. Upon bringing my trade to Koons Toyota Glen & Craig appraised my trade, and made the process relaxing, and quick. I purchased the vehicle the next day, and they made all of the paperwork/financing very simple. I recommend this dealership, and would like to thank Glen for his excellent service! More