Koons Westminster Toyota

started purchase with nathan via internet. process evolved into numerous telephone/internet communications. nathan was always prompt and courteous in all communications. explaining in detail all aspec evolved into numerous telephone/internet communications. nathan was always prompt and courteous in all communications. explaining in detail all aspects and procedures. always being professional and courteous. having purchased for own personnel use and children, more than fifty vehicles, this was the best experience ever. arrangements were made to arrive for search and evaluation. vehicle and salesman were ready as promised. a complete explanation of vehicle and capabilities were explained. the purchase was explained the price was agreed upon and a toyota sienna was purchased. due to family disabilities a conventional spare was requested and purchased. tire and rim prepared and delivered upon pick-up. all procedures and requirements were explained thoroughly. the vehicle was delivered in pristine condition and professionally explained. being 75 years old the new gadgets were somewhat confusing, not a problem all were explained thoroughly. I even understood some of them, ha. all information was explained and loaded into vehicle. to sum things up professional, efficient, friendly and accurate. at all times nathan listened, understood and acted. koons hired a u. s. veteran and he will be a credit to their sales force. thank you. bravo-zulu. More

5 Star buying experience. Mike Thompson was extremely 5 Star buying experience. Mike Thompson was extremely helpful. He answered all my questions promptly and thoroughly. All negotiations and rev 5 Star buying experience. Mike Thompson was extremely helpful. He answered all my questions promptly and thoroughly. All negotiations and review of vehicle were done on line and in fact, I never saw the vehicle until delivery. This was a great plus due to some family health issues and the distance from SE PA to Koons. Craig responded when Mike was off and he too was most accommodating to my needs. The price agreed upon was fair and Mike even delivered the vehicle, 1/12 - 2 hours with no charge to me. Koon's allowed me to take ownership even though the check from my bank was not here. All I had to do was complete a Finanace application which was held in case I left town with the truck. I greatly appreciate being treated like a responsible adult during the whole process. Bottom line, I will and have recommended Koon's for a Toyota and will shop there again. Many thanks to Mike and Craig for making mine a 5 star buying experience. Mike W More

MY wife and I visited the dealership to trade our auto for another used vehicle. From the moment we walked into the location, we were greeted with a very pleasant and courteous staff, who were more than for another used vehicle. From the moment we walked into the location, we were greeted with a very pleasant and courteous staff, who were more than willing to answer our questions. Our experience was further enhanced with more than satisfactory trade value as well as financing terms. In our opinion, these fine people went above and beyond to help make our total experience nothing short of pleasant and positive. We highly recommend Koons Westminster to anyone seeking to purchase a new or pre-owned vehicle. More

Went to look at the Mitsubishi Lancer Evo, once the guy Tony saw I was under 21 he seemed uninterested in showing me the car. Saying multiple times I might need to get my "Grammy" down to the dealership to Tony saw I was under 21 he seemed uninterested in showing me the car. Saying multiple times I might need to get my "Grammy" down to the dealership to sign because it might be out of my price range. The car was dead after only 3 days on the lot, grill was busted and stains on all the seats. Once I got in for the test drive (which was less than a quarter mile) he told me numerous times not to rev the engine too high claiming "You can do that after you buy it". To give you a background the Evo is a performance based car. The engine is the only reason it's worth 24k used. When I asked to reduce the price for the grill and the stains he said he would sell it for his price either to me or someone else. When I told him to call me in a couple months if they changed the price if it didn't sell, he cut me off half way through to tell me "it will sell and if not it's going to auction in 36 days" More

Just purchased a 2014 Highlander from Chuck. He was patient with me and all of my questions and made sure all of them were answered. He even called a few days later to see if I had any more. Highly rec patient with me and all of my questions and made sure all of them were answered. He even called a few days later to see if I had any more. Highly recommend Chuck as a sales person and also enjoyed working with Dmitry and Vitaly (finance). Will come back in the future! More

We bought our 2nd car from Brooks a few days ago and we couldn't be happier! We will be back when it's time for another new car. Highly recommend Brooks at Koons!! couldn't be happier! We will be back when it's time for another new car. Highly recommend Brooks at Koons!! More

My husband and I just bought a Rav4 from Koons Wesminster Toyota. We were very pleased with our salesman Chuck Pool. Chuck was very friendly when he approached us and was listening to what we were interested Toyota. We were very pleased with our salesman Chuck Pool. Chuck was very friendly when he approached us and was listening to what we were interested in instead of pushy or trying to steer us towards something other then what we wanted. He answered our questions and the deal was smooth and straight forward. Highly recommend Chuck and the whole Koons team!! More

Everyone was friendly, courteous, and professional throughout the entire process. I'll refer my friends to Koons Westminster for their next vehicle purchase. Thank you! throughout the entire process. I'll refer my friends to Koons Westminster for their next vehicle purchase. Thank you! More

I have been going here for a year now. I purchased my vehicle here and they are all very professional and very courteous. I have never been to a dealership that is this friendly. Koons in Annapolis is ju vehicle here and they are all very professional and very courteous. I have never been to a dealership that is this friendly. Koons in Annapolis is just as kind. More

Customer service is very good. Dealership has all my car's history in its system. They are efficient, courteous, and usually fast. I feel confident that when i bring my car to the dealership my car wi car's history in its system. They are efficient, courteous, and usually fast. I feel confident that when i bring my car to the dealership my car will get the attention and service that it needs, and that is worth a lot to me. More