Koons Westminster Toyota

I will be going back My husband and I needed a used card with 4 wheel drive for the winter. The sales team was willing to work with us and our budget. We weren't happy wit My husband and I needed a used card with 4 wheel drive for the winter. The sales team was willing to work with us and our budget. We weren't happy with our initial experience because the wait for the vehicle was very long. Once we got, home we realized that there was only one key for the SUV and we weren't given the code for the keyless entry. The change oil light was left on and the wiper blades were falling apart. After talking to the head of customer service she assured me that the matter would be resolved. All of the problems were fixed in a timely manner and were free of charge. Initially I said that we would not be returning, but because the dealership acknowledged their mistakes and took the time to resolve them, I will definitely be returning. More

We live in Baltimore and were a little hesitant to buy a car so far from home b/c you have to bring your car back for the next two years to take advantage of all the free dealer incentives. I'm glad we did car so far from home b/c you have to bring your car back for the next two years to take advantage of all the free dealer incentives. I'm glad we did make the drive b/c Koons Toyota Westminster was a great experience. Chuck Pool was very helpful in finding us the vehicle and getting us to buy our new car that day. The entire dealership was clean, everyone was friendly and there was a large kids playroom that kept our little guys occupied while we did paperwork. Great place to get a car and we'll happily bring our Sienna back to Koons Westminster! More

They all did a great job helping me get a new car. Everyone worked together on price, finance guy explained everything, & dad gave Vitaly a hard deal. Thomas was great in helping decide what car to pi Everyone worked together on price, finance guy explained everything, & dad gave Vitaly a hard deal. Thomas was great in helping decide what car to pic More

Mike was great! Very helpful, very patience, did everything possible to meet my needs! Would definetly send anyone his way. Car is absoulutly perfect. I love it! everything possible to meet my needs! Would definetly send anyone his way. Car is absoulutly perfect. I love it! More

all i can really say about this dealership and these 3 guys in particular is that koons toyota never ceases to amaze me. Nathan is a great salesman and very easy to work with, Jeremy can work numbers like guys in particular is that koons toyota never ceases to amaze me. Nathan is a great salesman and very easy to work with, Jeremy can work numbers like ive never seen before and Dmitry had me in and out for the final paperwork in about 15 mins which in my experience is unheard of. i will continue to go to koons toyota westminster to purchase my vehicles. especially if these 3 guys are still there. More

Great place to buy the car! We were treated poorly at another dealership. Chuck was excellent; he helped us to select our 2014 Hybrid Avalon. We will come again when we need another car. Thank you for al another dealership. Chuck was excellent; he helped us to select our 2014 Hybrid Avalon. We will come again when we need another car. Thank you for all the help. More

started purchase with nathan via internet. process evolved into numerous telephone/internet communications. nathan was always prompt and courteous in all communications. explaining in detail all aspec evolved into numerous telephone/internet communications. nathan was always prompt and courteous in all communications. explaining in detail all aspects and procedures. always being professional and courteous. having purchased for own personnel use and children, more than fifty vehicles, this was the best experience ever. arrangements were made to arrive for search and evaluation. vehicle and salesman were ready as promised. a complete explanation of vehicle and capabilities were explained. the purchase was explained the price was agreed upon and a toyota sienna was purchased. due to family disabilities a conventional spare was requested and purchased. tire and rim prepared and delivered upon pick-up. all procedures and requirements were explained thoroughly. the vehicle was delivered in pristine condition and professionally explained. being 75 years old the new gadgets were somewhat confusing, not a problem all were explained thoroughly. I even understood some of them, ha. all information was explained and loaded into vehicle. to sum things up professional, efficient, friendly and accurate. at all times nathan listened, understood and acted. koons hired a u. s. veteran and he will be a credit to their sales force. thank you. bravo-zulu. More

5 Star buying experience. Mike Thompson was extremely 5 Star buying experience. Mike Thompson was extremely helpful. He answered all my questions promptly and thoroughly. All negotiations and rev 5 Star buying experience. Mike Thompson was extremely helpful. He answered all my questions promptly and thoroughly. All negotiations and review of vehicle were done on line and in fact, I never saw the vehicle until delivery. This was a great plus due to some family health issues and the distance from SE PA to Koons. Craig responded when Mike was off and he too was most accommodating to my needs. The price agreed upon was fair and Mike even delivered the vehicle, 1/12 - 2 hours with no charge to me. Koon's allowed me to take ownership even though the check from my bank was not here. All I had to do was complete a Finanace application which was held in case I left town with the truck. I greatly appreciate being treated like a responsible adult during the whole process. Bottom line, I will and have recommended Koon's for a Toyota and will shop there again. Many thanks to Mike and Craig for making mine a 5 star buying experience. Mike W More

MY wife and I visited the dealership to trade our auto for another used vehicle. From the moment we walked into the location, we were greeted with a very pleasant and courteous staff, who were more than for another used vehicle. From the moment we walked into the location, we were greeted with a very pleasant and courteous staff, who were more than willing to answer our questions. Our experience was further enhanced with more than satisfactory trade value as well as financing terms. In our opinion, these fine people went above and beyond to help make our total experience nothing short of pleasant and positive. We highly recommend Koons Westminster to anyone seeking to purchase a new or pre-owned vehicle. More

Went to look at the Mitsubishi Lancer Evo, once the guy Tony saw I was under 21 he seemed uninterested in showing me the car. Saying multiple times I might need to get my "Grammy" down to the dealership to Tony saw I was under 21 he seemed uninterested in showing me the car. Saying multiple times I might need to get my "Grammy" down to the dealership to sign because it might be out of my price range. The car was dead after only 3 days on the lot, grill was busted and stains on all the seats. Once I got in for the test drive (which was less than a quarter mile) he told me numerous times not to rev the engine too high claiming "You can do that after you buy it". To give you a background the Evo is a performance based car. The engine is the only reason it's worth 24k used. When I asked to reduce the price for the grill and the stains he said he would sell it for his price either to me or someone else. When I told him to call me in a couple months if they changed the price if it didn't sell, he cut me off half way through to tell me "it will sell and if not it's going to auction in 36 days" More