Koons Westminster Toyota

Not a Happy Camper with this dealership My Name is Mohan Harricharan of Bel Air MD, I bought a used 2009 Toyota Corolla from this dealer ship from Salesman Jay Badiang on 2/28/15 and was as My Name is Mohan Harricharan of Bel Air MD, I bought a used 2009 Toyota Corolla from this dealer ship from Salesman Jay Badiang on 2/28/15 and was asked by this salesman to write a review immediately, and I did write a review that I was happy with the vehicle. I owned this used 2009 Toyota Corolla for a little over 30 days and discovered the vehicle was fitted with 4 different tires which I failed to notice when I was shown and took the car for a test drive and Jay did not make me aware of the tires prior to the sale, I went to Mr Tire and purchased new tires and replaced the 4 different ones which cost $330.00. As of date the VSC Off light came on the dashboard and I took the vehicle to Churchville Diagnostic Auto in Bel Air and was informed" The ECU Computer is bad and need to be replaced" the cost for a new Computer and labor charges will cost me $1000.00 I am writing this review to express my disappointment in purchasing this used 2009 Toyota Corolla Mohan Harricharan 4/30/2015. More

service on my car I would like for you to reconize the customor service for my totya . Malcom Drakeford has been my service adivsor for my 2008 totya corlla for 7 years I would like for you to reconize the customor service for my totya . Malcom Drakeford has been my service adivsor for my 2008 totya corlla for 7 years. He explains what my car needs and why it needs to be done to make my car last longer and for it to be safe .Hi attiuted towards me as the customer is very proffsional and with kindness and wathces out for me to make sure my car is safe to drive in. When parts needs to be replace he explains why they do and how it effects my car, He also looks at the whole picture overall on saving me money to have costly repairs, I feel as a customer he is a great access to Koons and should be reconized on his sevice and is determain to make his customers happy and with a good service experince. I have great repect in Malcom Drakeford he goes the extra mile to save the customers money or if he needs to communicate to the upper mangers on behalfe of his customers he does. I tshows that he is very loly to his work and takes prided in what he does. Thank you Malcom Drakeford for all you do. You have a great heart. Sharon LONG OWENS sharonlong0120@gmail.com More

Smooth Transaction I did my research online and decided on the car I wanted. It turns out that Koons Westminster is the only dealer in miles that carries this trim, so I did my research online and decided on the car I wanted. It turns out that Koons Westminster is the only dealer in miles that carries this trim, so I know there’s not that much room for negotiation although the price seemed reasonable based on research. I also looked up this site and was glad to know that Nathan had such high ratings. I was in at 10:30am and out the door at 1pm. Nathan even bought me snacks when I got hungry. Jeremy was very nice to work with as well. The entire time I did not feel like there’s pressure from anyone to buy anything or anyone trying to upsell me anything. There also wasn’t a lot of back and forth on numbers since we talked through it beforehand. So the entire process was very smooth and pleasant. Nathan helped me connect my phone to the car and brought me up to speed with the newest technologies. I was driving a 2005 corolla and now I have backup camera, bluetooth connection, USB, aux connection and a moon roof! Now I can talk legally on the phone while driving in MD! I don’t have my license plates yet since I’m not a MD resident and it takes time, but I feel confident in giving them high ratings. So thank you in advance for Fedexing my plates! More

Cliff made our car buying experience easy. My wife and I saw the Highlander she wanted on Koon’s web site and we inquired. Cliff Hoffman called us within 15 minutes and asked how he could help. My wife and I saw the Highlander she wanted on Koon’s web site and we inquired. Cliff Hoffman called us within 15 minutes and asked how he could help. We sat up a time to meet with Cliff, he took my wife through all the features and within an hour we purchased the Highlander. Throughout the whole process Cliff treated us with the utmost courtesy and respect. I would absolutely recommend Cliff to all my family and friends. A genuine good guy. More

Great Place to Buy a Car or Truck We worked with Nathan Voegel on a new Tacoma and the experience was positive all the way around. I would highly recommend both Nathan and this dealers We worked with Nathan Voegel on a new Tacoma and the experience was positive all the way around. I would highly recommend both Nathan and this dealership to anyone looking to purchase a new Toyota. The Finance Team also did an excellent job working with us. More

Used truck purchase Bought a new truck here in January. Worked with Nathan Voelkel on the purchase. Nathan was great to work with, very professional and friendly. Was Bought a new truck here in January. Worked with Nathan Voelkel on the purchase. Nathan was great to work with, very professional and friendly. Was definitely committed to making sure my experience went well. Was upfront and honest about vehicle and pricing. Would absolutely recommend. More

Worth the drive from Arundel County I purchased a vehicle from Koons' used car dealership and was pleasantly surprised that I was out of there within an hour. Mike Thompson was an excell I purchased a vehicle from Koons' used car dealership and was pleasantly surprised that I was out of there within an hour. Mike Thompson was an excellent salesman who payed attention to my interests and did not try to get me to purchase anything other the vehicle that I had come to check-out. No pressure. So, uncommon with most car dealerships. More

The Great EXPERIENCE Make sure you work with Mary Ann McMorrow. She not only keep us engage with an hour conversation while the finance department was backed up waiting fo Make sure you work with Mary Ann McMorrow. She not only keep us engage with an hour conversation while the finance department was backed up waiting for our paper work on a RAV4 XLE but her knowledge on the car was amazing. She answer all questions quickly and in a very friendly manner. I was nervous at the time and she was able to rela me and put my anxieties aside,Since the car that I wanted wasn't in the shop Mary Ann delivered it to my house and spent an hour explaining the navigation system as well as many of the features of the car. Thank you nigel for setting me up with a super sales women. More

No Hassle Purchase - What a Relief My husband and I were in the market for a White 2015 Toyota Tundra Platinum. I searched all over the east coast and found one 8 hours away and one wi My husband and I were in the market for a White 2015 Toyota Tundra Platinum. I searched all over the east coast and found one 8 hours away and one with Koon's Toyota. Eventually found out that vehicle was at Westminister, MD and was a demo with under 7K. Circumstances dictated that we drive to the location from Virginia which we did for a journey of 2 hrs vs 8. Bob Irwin met us at the door and was so pleasant working with us. He showed us the immaculate Tundra which looked brand new! After test driving, we were ready to purchase this truck. Bob was so friendly and professional, answered all our questions and was helpful while we waited for paperwork etc... We looked at several vehicles inside the dealership and he was very knowledgeable and helpful on all of those and provided us with documentation. His manager George Thompson was also helpful as well as Jeff (sorry don't have the last name) who did our financing. We couldn't be happier with the service and professionalism that Bob showed us during our exchange. Note: your question on did the SERVICE DEPT affect our decision to use this dealership. I want to point out that I think Service is a huge part of a dealership and is important in considering where to purchase. We did not have the luxury of having that be a factor since we had a difficult time locating the vehicle we wanted and our service will be done in Virginia and I will be looking for a reputable place now. More

"Great customer services" Mr. Vance has GREAT CUSTOMER SERVICE SKILLS AND SUPER HANDSOME! I would definitely tell all my friend and family to shop here at Koons! Lovely experie Mr. Vance has GREAT CUSTOMER SERVICE SKILLS AND SUPER HANDSOME! I would definitely tell all my friend and family to shop here at Koons! Lovely experience, no regrets, will see you all soon . More