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Koons Westminster Toyota
Westminster, MD
619 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 20, 2016
Great team Really appreciate Roberto and all he and the team did to ensure the car we purchased was a good match. It was worth the trip to Westminster! Really appreciate Roberto and all he and the team did to ensure the car we purchased was a good match. It was worth the trip to Westminster! More
by BPP
Employees Worked With
Roberto Espinoza
June 04, 2016
Tony has chosen the wrong profession I bought a 2012 Sienna at this dealer and now am in the process of purchasing a used car. I dealt all deal texting back with Matt, who was helpful. We I bought a 2012 Sienna at this dealer and now am in the process of purchasing a used car. I dealt all deal texting back with Matt, who was helpful. We finally arrived at a final cost and my husband and I arrived for a test drive. We were shuffled to a second person Roberto who contradicted what Matt had told us. He told us Toyota doesn't certify anymore. Finally Tony the service manager came out and told us Matt had given us a typo and the cost was not 11,200.00. So the best deal he could give was 12,200.00. He was extremely unprofessional. He said we came in thinking we were getting a 'steal'. I said actually I was negotiating what I felt was a fair price based on Kelly blue book values,etc. he handed the quote to one of his salesman and said put this deal in the shredder and basically dismissed us. I can promise that I will NEVER buy from this dealership again nor will I ever service my van there. I have never been treated with such disrespect. I live and work in this community as I am sure these people do as well. I am sure our paths will cross paths. Bad service Toyota. Shame on you. I will go back to Honda. More
by Tammy
Employees Worked With
Matt Hands, Anthony Stino, Roberto Espinoza
June 01, 2016
GREAT experience I've been waiting for Toyota to make a small hybrid SUV. I've owned RAV4s for years and they finally made a hybrid one. Tried it out and fell in love I've been waiting for Toyota to make a small hybrid SUV. I've owned RAV4s for years and they finally made a hybrid one. Tried it out and fell in love. As always, Bob Erwin made the transaction easy. I did make several visits for information and a test drive. Bob never made me feel like I was wasting his time. When I finally made up my mind to trade my 2012 RAV4 for the hybrid, he and Jeremy Voelkel made the process quick and easy. More
by svigeveno
Employees Worked With
Bob Erwin, Jeremy Voelkel
June 01, 2016
Happy I can say that I am very happy with my purchase from Koons of Westminster. When I talked to the salesman about the vehicle I wanted from another Koon I can say that I am very happy with my purchase from Koons of Westminster. When I talked to the salesman about the vehicle I wanted from another Koons dealer. He was able to find out if they still had it and was able to have it there for me the next day. The process was very smooth. So stop in and ask for Jay. More
by Carter32
Employees Worked With
Jason Fogus, Jay Badiang
April 21, 2016
A fabulous experience My husband and I recently purchased a new RAV4 from Koons. The entire experience was wonderful. Damien, the sales professional, went above and beyond My husband and I recently purchased a new RAV4 from Koons. The entire experience was wonderful. Damien, the sales professional, went above and beyond even staying after hours twice to ensure all our questions were answered, even though he knew we weren't going to purchase that night. He explained all the different features and if there was something he wasn't sure of he immediately found someone who was able to assist us. He was prompt in returning calls and always greeted us professionally when we walked through the doors. Regina and Jeremy in the finance department also went above and beyond to ensure all our questions were answered. Regina took time to explain all of our finance options and made the entire finance experience easier to understand. Jeremy made sure our "trip" to the finance office was flawless, and was efficient in getting everything done so we were on our way in a timely manner. This car buying experience was one of a kind. More
by A&A
Employees Worked With
Regina, Jeremy Voelkel, Damien Lacks
April 21, 2016
Disappointing experience Checked inventory on website......found 2 trucks that fit my needs. Scheduled appt and drove 75 miles to dealership to buy a truck. They advertised an Checked inventory on website......found 2 trucks that fit my needs. Scheduled appt and drove 75 miles to dealership to buy a truck. They advertised an msrp, market price and WOW price. Although I asked the WOW price before going to dealership the salesman conveniently ignored that email. Get to dealership and the best price I am given is what they'have listed on website as market price ;.....so much for the WOW price LOL Didn't really make a difference because my first pick from their online inventory didn't exist..... I mean they could not locate the truck. They later informed me the truck had been sold 3 weeks earlier and the website inventory was never updated ("and truck is still on website now!) Classic case of bait and switch to get you in the door...... More
by Baitandswitch
Employees Worked With
Bob Erwin
April 19, 2016
Cliff and Jeff your go-to guys I must've been the most difficult customer to deal with and anything that could've made their job harder happened (not on purpose, of course) but thes I must've been the most difficult customer to deal with and anything that could've made their job harder happened (not on purpose, of course) but these two handled it with a smile. Not to mention I left at 10 when they closed at hours prior. Seriously made it so easy, so straight forward no scheming at all. Made the purchase as comfortable as possible. These guys are great! Didn't catch the managers name (4/16 pm) but he was awesome as well. More
by Calvin2727
Employees Worked With
Jeff Schuette, Cliff Hoffman
April 15, 2016
Very good Dropped my vehicle off for service with service writer Larry. Got a phone call within a few hours and was told the diagnosis. The repair was done qu Dropped my vehicle off for service with service writer Larry. Got a phone call within a few hours and was told the diagnosis. The repair was done quickly. I would recommend Koons Westminster Toyota service to anyone. More
by eagle76
Employees Worked With
Larry Conaway
April 12, 2016
Cliff is AMAZING and Koons is a great place to buy!!!! Called in the morning and told Cliff exactly what we wanted before we drove an hour from Baltimore. By 2pm, Cliff had two Sequoias ready for us and wh Called in the morning and told Cliff exactly what we wanted before we drove an hour from Baltimore. By 2pm, Cliff had two Sequoias ready for us and when we got there at 6:30 everything was ready to go....and we left with our new SUV that night. It was very refreshing to have an honest and straight forward salesman and the team that helped with the entire process was AMAZING! If we buy another Toyota, Cliff will be the person we go to. He was great to work with and they were very friendly and patient. We have 4 kids, 2 of which are very little and they were absolutely great with them. Thanks for the best car buying experience ever. More
by bcomer
Employees Worked With
Regina, Cliff Hoffman, Vitaly Gurvich
April 06, 2016
Pleasant The salesman Chris Felker deserves commendation. The salesman Chris Felker deserves praise. He was professional, courteous and presented the sale in an informed manner. Chris answered all my question The salesman Chris Felker deserves praise. He was professional, courteous and presented the sale in an informed manner. Chris answered all my questions and demonstrated excellent product knowledge More
by Tacoma guy
Employees Worked With
Chris Felker
