Koons Westminster Toyota

Sales review I bought a 2017 Rav 4 and I was so very pleased with the sales person (Heather Frederick). She did not pressure me in anyway. She wanted me to take I bought a 2017 Rav 4 and I was so very pleased with the sales person (Heather Frederick). She did not pressure me in anyway. She wanted me to take my time so that I would be very happy with the vehicle I chose. At first I was going to purchase a 2017 Camry (but I had some doubts). Ms Frederick kept showing me a number of vehicles until I found the one that I would be happy with. If it wouldn't have been the great sales service that I received I was going to go to Carmax to maybe purchase a vehicle. I would definitely give my sales person a five star rating and I would recommend her to anyone that would be interested in purchasing a vehicle. More

Great sales experience MY new car experience was exceptional. From the time of my first visit through the signing of the papers all went well. My salesman Kiem Legrant was v MY new car experience was exceptional. From the time of my first visit through the signing of the papers all went well. My salesman Kiem Legrant was very good to work with . We made more than one visit to the dealership before deciding and he was more than helpful. This all started with a internet search which he responded to, and followed upon all of my questions. Also our financial person ( Dmitry Tsomik) did a great job of navigating us through that normally painful process with easy. More

Excellent Experience I knew the vehicle that I wanted and after trying to work with local dealerships, a friend referred us to Koons. We drove 4 hours to Koons and it wa I knew the vehicle that I wanted and after trying to work with local dealerships, a friend referred us to Koons. We drove 4 hours to Koons and it was worth it. It was a pleasure to work with Damien. Friendly, professional, responsive and no pressure is how I would describe my experience with him. He understood this purchase was a big deal to me. I would highly recommend that you work with Damien. Vitaly was excellent as well. He took the time to answer all of my finance questions quickly and transparently. Very impressive. More

Perfect place for a 1st time buyer I picked the right place to buy my first brand new car. Everyone I met during this process was friendly and helpful.From techs, Kevin in the service d I picked the right place to buy my first brand new car. Everyone I met during this process was friendly and helpful.From techs, Kevin in the service department, and everyone I walked past. Brooks was efficient, helpful, and friendly. The financial guy (can't remember his name right now!) worked with me for hours getting my payments in the price range I wanted. The buying process was so smooth and I never felt pressured into something. I would absolutely recommend coming here and they certainly have a customer for life. More

Best car buying experience ever !!!! This was by far the best car buying experience ever and this was the 7th car purchase I made over a 30 year time frame....and let me tell you I drove This was by far the best car buying experience ever and this was the 7th car purchase I made over a 30 year time frame....and let me tell you I drove 253 miles for this purchase....Thank you again Damien Lacks....you are by far outstanding at what you do..his communication and updates during the buying process was wonderful...to easy my mind this guy went out of his way and sent me pictures and a video of my vehicle so I would have peace of mind before my purchase. I love my 2017 Toyota Tundra....I recommend if you are looking to purchase a vehicle...check in with Damien Lacks. More

Outstanding dealer I purchased a used Honda Pilot last Dec. 2016, was very satisfied with the customer service provided, Got a great deal from Tony Stino, and also trade I purchased a used Honda Pilot last Dec. 2016, was very satisfied with the customer service provided, Got a great deal from Tony Stino, and also traded-in my car. Would be back ...... More

Daughters 1st new car! Brought my daughter in to buy a new car. We had gotten in touch with Matt Hands who explained the process to her in a way she understood. He told her Brought my daughter in to buy a new car. We had gotten in touch with Matt Hands who explained the process to her in a way she understood. He told her everything she needed and received it via fax. When we got to the dealership she was already approved! All she had to do was pick out her car and drive home! I'm sure Koons has a new customer for life, and when my wife and I need a new car we're going straight to Matt Hands at Koons Toyota Westminster! Very Happy! Matt Hart More

Love my rav4 Damien Lacks provided great service and pricing on my purchase and I recommend him strongly when considering a purchase at Koons For any model vehicle Damien Lacks provided great service and pricing on my purchase and I recommend him strongly when considering a purchase at Koons For any model vehicle More

Exceptional Buying Experience I live and work in Northern Virginia and have no fewer than 8 Toyota dealerships within 25 miles of me. I visited many of those and talked to all the I live and work in Northern Virginia and have no fewer than 8 Toyota dealerships within 25 miles of me. I visited many of those and talked to all the others on the phone or via emails during the search for my vehicle. I knew exactly what I wanted, right down to the color. Unfortunately, the model with the options and color I wanted was impossible to locate in the area. I even widened my search several hundred miles south and west, still no luck. Through the course of my test driving and researching, my wife decided she wanted the identical vehicle and options, just in another color. Her color of choice was a little more available we were told, yet no local dealerships actually had it on their lots. I happened to notice Koons Westminster Toyota during one of my searches and called them to see if they had any way of getting their hands on the vehicle in the color I was looking for. I talked to Product Specialist Eugene Bush. He advised that he did not have one but said he would look around to see if they could locate one. It was then that I told him that while looking for the one color, look for it in the color my wife wanted too and I would buy both from him. While I had made this same request to other dealerships, Eugene was the only one who seemed to actually take me seriously. Eugene called me the next day to advise that Sales Manager Dan Harkins and Inventory Manager Nate Snook had located both vehicles at other dealerships. They had arranged to have one brought to Koons Westminster Toyota for me later that day, the other would arrive a couple of days later. I had already experienced other dealerships telling me that they had the exact vehicle I wanted, only to be told upon arrival at their dealerships that “someone just bought it before you got here” or “oh, I thought this was the color you were interested in”, etc. So, I made it very clear that I was not interested in driving for 90+ minutes just to be told that there was a misunderstanding or something. Eugene understood my concern and assured me that they don’t play games like that at Koons Westminster Toyota. Later that day, he sent me pictures of the vehicle on their lot. I asked him to run the numbers for me to see if we could agree upon an out the door price. Sales Manager Dan Harkins sent me the figures within a few minutes, which were better than any I had received locally. I drove up to Westminster the next day and did the paperwork for both vehicles, driving one home that evening, then returning the following weekend to pick up the second vehicle. There were no surprise fees added, no manipulation of any of the numbers, etc. The figures that Dan provided to me the day before were exactly what I ended up paying. Dimtri Tsomik handled all of our financing, explaining every piece of paper put in front of us. Each step and every line we signed was fully explained. I could not have had a more pleasant experience with everyone we came into contact with at Koons Westminster Toyota. Before dealing with Koons Westminster Toyota , I thought that all dealerships were the same. They will tell you whatever you want to hear to get you in, they will manipulate numbers, try to convince you that you don’t want the vehicle you think you do, or the options that you think you need, etc. I experienced none of these way-too-common practices at Koons Westminster Toyota. Not only were they able to locate one impossible-to-find vehicle for me, they got it and another difficult-to-find vehicle on their lot within the span of a couple of days. Their prices were the best I could find anywhere in or out of my area as well. No games, no hassles, great prices and the ability to work miracles: Why would you buy a vehicle from any other dealer? More