Koons Westminster Toyota

Great car buying experience! I had a very memorable car buying experience here and I have already shared with my friends and family. Joshua was very patient, professional, and pr I had a very memorable car buying experience here and I have already shared with my friends and family. Joshua was very patient, professional, and provided top-notch customer service. He provided a thorough knowledge of the vehicle I was interested in and was super super accommodating. He is a fine salesman and promptly answered my questions with accurate answers and was very pleasant to work with. He made himself available throughout the sales process and it’s very much appreciated. Joshua, Vitaly, Jeremy and everyone that helped me were patient, kind and that made me feel comfortable and I liked the casual environment. Koons has a very excellent sales staff. They will try to make your car buying experience as easy as possible. The vehicles are priced very reasonably. I highly recommend this dealership if you’re in the market for a new vehicle. More

Amazing experience Brooks is the man! He made our car leasing experience an excellent one. I recommend that you use this dealership for your next buying/leasing experien Brooks is the man! He made our car leasing experience an excellent one. I recommend that you use this dealership for your next buying/leasing experience, and that you specifically ask for Brooks. He is helpful, knowledgeable, and just an all around great person. More

Car purchase good. Service dept horrible! We purchased a new Toyota Highlander about 5.5 weeks ago. as far as the sale and purchase goes, we don't have any complains. Our salesmen (Drew) was n We purchased a new Toyota Highlander about 5.5 weeks ago. as far as the sale and purchase goes, we don't have any complains. Our salesmen (Drew) was new to the dealership and did a fine job. Regina from the finance department, did a superb job with us. Her customer service was outstanding! When we purchased the vehicle, we purchased an add-on, simple side molding. After inspecting the vehicle,we as well as Drew acknowledged that the molding had been installed wrong and was quite crooked. not a big deal, but after paying over 40K for a car we would like for it to be replaced correctly. We were assured, by Drew, that he would get it taken care of ASAP. I didn't hear anything from Drew for a few days so I contacted him. He told me that they needed to order the parts and then he'd set up a time for the installation. The following week, Drew told me to come in on a Tuesday, anytime between 10 and 2. I took off work, went in on Tuesday. When I arrived to the dealership service department, no one, new anything about me, my vehicle or the parts. After speaking to over FOUR people, the decision was made that we had fallen through the cracks and I was assured that the parts would now *really* be ordered and that the service department would call me as soon as the parts arrived, to be installed. I was fine with that. One week passed, nothing. Two weeks passed, nothing. Week three, we finally called the service department. They knew nothing. Our salesman was dealing with a family crisis, so we respected that fact and went to the new car sales manager, Dan Harkins. My husband spoke with Dan, he could not have been more kind and apologetic. Dan passed on our name to the director of the service department, Robert Stoll. A few days later, now we are four weeks out, Robert made one attempt to call us and left my husband a brief message on his cell. I should also add, the night we purchased the vehicle, we noticed some black marks throughout the tan interior on the doors and dashboard. We asked Drew if he could please have that cleaned and he personally cleaned up what we could see that night. The next morning, in the day light, we found several more black marks throughout the car and some black debris that look sprayed on the back interior rear walls, as well as gooey sticker debris in several spots. We did not make a big deal out of it, but my husband did ask Dan if they could please, at least clean out our brand new vehicle. Had we been able to fully see all of this, in the day light, we would not have drove off the lot with it like this. I personally returned Mr. Stoll's call the following Monday. From the onset of the phone call, Mr. Stoll came off very abrupt and unapologetic for his service department and the mistakes they had made. When I first explained to Mr. Stoll who I was and what the problem was, he didn't even seem to be familiar with the situation at all. He was rude and abrasive from the onset. He made zero attempts to ease our frustration of something so small taking over 4 weeks after the purchase of a brand new vehicle. I found him to have little to no customer service skills or even simple politeness. He told me to bring my car in the next day and he'd look over the vehicle. When I arrived the next day, I very politely requested to see Mr. Stoll. Mr. Stoll greeted me with a very cold and abrasive demeanor, he did not introduce himself, he did not offer to shake my hand, he just said "where's the keys". I handed him my keys and he walked off. I began to follow him, not knowing what the plan was. He got in my car, turned it on and began to drive it in the bay. I tried to speak to him as he pulled the car in. When he got my car in the bay, he said "so what the molding is jacked up on this side?" I tried to explain to him what had occurred from the beginning. He VERY rudely with an attitude interrupted me and said "who's this Drew anyway, I've never heard of him?!" He then also said, "NO, we will not be replacing *both* pieces of molding!" I was at that point just trying to get a word in and explain what Drew AND Dan had agreed to do for our vehicle. He wanted nothing to do with me speaking. As he was briskly walking around my car, completely ignoring anything I said, He said "you *crucified* me on the phone yesterday! I don't want to hear what you have to say!" I have NEVER experienced such poor and unprofessional customer service in my entire life. This man was incredibly disrespectful and arrogant. I made several attempts to ask him to please, listen to what we had been told by Drew and Dan, he stormed off and speedily walked towards the sales floor, not even acknowledging I was still there or speaking. As he walked off, I requested to please give me someone else to deal with. He kept going and ignored me. I even asked the other associates in the service department to please find me the dealership manager that I would not be treated with such rude disrespect. Mr. Stoll is the most unprofessional, disrespectful, rude person I have ever met in a business setting or otherwise! He actually bullied me, the customer, as if I had personally done something to him, by simply requesting to have repairs done to our BRAND NEW vehicle that HIS service department should have been on top of weeks ago! It was as if after we signed the dotted line, we just became a number and they dropped the ball. He is the DIRECTOR of this service department. This was ultimately HIS responsibility. I had felt so upset, shaken, threatened after I left the service department that day, I will never be able to go back there again. Since we paid the extra money for a service agreement, I will now drive over 45 minutes to have my vehicle serviced. This man is a customer BULLY and has no business dealing with the public! Although Dan made sure the vehicle was repaired and cleaned, there was still sticker goo in the interior and he made NO attempt at all to apologize for his service mangers offensive behavior toward (what SHOULD have been) a valued customer. When I told Dan I would never return to this service department, he made no attempt at all to keep me as a customer. This is the second vehicle we have purchased from Koons, we will NOT be back! More