Koons Westminster Toyota

Unfortunately, the Service Advisors receive financial incentives to upsell customers on additional service. Their hourly labor rates are extremely high and they add an additional 50 - 100% mark-up on th incentives to upsell customers on additional service. Their hourly labor rates are extremely high and they add an additional 50 - 100% mark-up on the parts. I recently started using an independent mechanic in my neighborhood (ProCare Auto in Reisterstown). They specialize in Toyota and Lexus vehicles and the mechanics are fully certified. I consistently pay 1/3 the cost for the exact same service with OEM parts. AVOID the Koons Toyota Westminster Service Department. Unscrupulous service advisors with questionable sales tactics. More

I recently looked at buying a new truck from Koons Toyota, Joanne Virgilio went out of her way to help make sure I got all the info I needed. She went out of her way to help answer all my questions. Toyota, Joanne Virgilio went out of her way to help make sure I got all the info I needed. She went out of her way to help answer all my questions. Thanks Joanne! More

Joanne Virgilio! Joanne Virgilio! Joanne Virgilio! After 35 years of buying cars, Joanne Virgilio is by far the BEST!! You get that personal, hometown family service with an up front, honest and tru After 35 years of buying cars, Joanne Virgilio is by far the BEST!! You get that personal, hometown family service with an up front, honest and trusty worthy, friendly person that actually does what she said she would do. The attention to the details....understanding the product and getting the answers. We drove 2.5 hours to close this deal which we primarily did over the phone with Joanne. She had to get the exact car we wanted from another dealership and worked our trade in $$ for the best deal possible! I contacted 5 different toyota dealerships in 3 different states and Joanne just blew me away. No B.S....just said, let's see what I can do to make this deal happen before you travel all this way. Communication was superb! She always contacted me back, even when with other customers, just to text and say I'm with a customer but will return your call shortly. This car buying experience was by far one of the best in my life. Joanne Virgilio! Ask for her by name....you will be happy you did. More

I would like to first thank everyone involved with the purchases of two vehicles for my husband and me,. I had a bad situation with the Customer Sevice at Heritage Toyota in Owings Mills Md. My last three purchases of two vehicles for my husband and me,. I had a bad situation with the Customer Sevice at Heritage Toyota in Owings Mills Md. My last three vehicles were Toyotas so that's the vehicle I wanted to stay with My first contact was with Ron Howard, manager. After I explained my situation about my having negative equity on my vehicle he assured me they would be able to help me. Ron Howard showed great leadership in forwarding me to two knowledgeable and caring people who knew their job. Joanne Virligio, Sales Agent, and Josh Finance Officer were excellent with great customer service. They made me feel at ease. My husband purchased a 2020 Toyota, Camry and I purchase a 2020 Toyota, Rav 4. I told Joanne exactly what I wanted and when I arrived she indeed had what I was looking for, with extra safety features. The whole transaction went smoothly. We both are truly satisfied. I commend both Joanne and Josh on excellence. More

Absolutely disgusting behavior from this a garage. Came to see a car, called the next day and agreed the price and arranged to come and sign for it on Monday. We were told not to come in till 1pm on the Mo to see a car, called the next day and agreed the price and arranged to come and sign for it on Monday. We were told not to come in till 1pm on the Monday as the salesman (Kyle) wasn't in till this time. My husband drove the 45 mins to the garage to sign, only to get there and be told there was someone else there that was just buying the car!!! Absolutely ridiculous. They didn't call or anything to let us know. We could have come in first thing, but was told to come in at 1pm. Instead we were left waiting and ended up wasting nearly 3 hours. Don't trust this garage. They don't care about their customers. More

Very dishonest and unethical! Will not stand behind their word will refuse to talk with you if they feel it’s not their problem, GM very unprofessional as well as his cars sales manager. Plenty of other deal word will refuse to talk with you if they feel it’s not their problem, GM very unprofessional as well as his cars sales manager. Plenty of other dealers around don’t waste your time or money with these crooks More

Received an email with a quote from from the salesman. Then received second email stating he spoke to his manager and they changed their mind. I then got another email from the manager stating the salesma Then received second email stating he spoke to his manager and they changed their mind. I then got another email from the manager stating the salesman didn’t know what he was doing. He offered a pennies off the car. Typical bait and switch. RUN FROM THIS DEALER! More

STAY AWAY FROM KOONS!!! We made the mistake of buying a used 2013 Nissan Rogue from Koons in late December 2019. Last week we discovered the air conditioning doesn't work and We made the mistake of buying a used 2013 Nissan Rogue from Koons in late December 2019. Last week we discovered the air conditioning doesn't work and will cost over $900 to repair. Koons refuses to cover the repair. Both me and my wife are registered nurses. My wife works in infection prevention at an area nursing home and uses the care to get to and from work. We didn't use the air conditioner between now and when we bought it because it was, you know, winter. We made the mistake of trusting Koons that they had done a proper inspection prior to selling us the car. My wife has been insanely busy everyday trying to save the lives of her residents and prevent the spread of COVID-19. She started her job in January, right before the outbreak hit, and was very busy from her first day. This is one reason why we didn't have time to get the car looked at by our mechanic within the 30 day 1000 mile window. I explained this to the staff at Koons, but they did not care. Don't make the same mistake we did. Stay away from Koons Toyota and all Koons dealerships. They are dishonest and heartless and don't care at all about essential healthcare heroes like my wife. More

Horrible business ethics Dan, Joann, Jeremy. Changed price 3 times added fees. Do not deal. Check paper work before you buy. Get in writing. Drove down and didn’t get truck. price 3 times added fees. Do not deal. Check paper work before you buy. Get in writing. Drove down and didn’t get truck. More

Koons Toyota Westminster - Joanne Virgilio I recently worked with Joanne Virgilio at Koons Toyota Westminster to purchase a 2020 4Runner. Joanne was VERY attentive to my needs as customer, and I recently worked with Joanne Virgilio at Koons Toyota Westminster to purchase a 2020 4Runner. Joanne was VERY attentive to my needs as customer, and she made the purchase process a breeze. I highly reccomend Koons Toyota Westminster to anyone in the market for a new Toyota, and I would ask to work with Joanne Virgilio on your next purchase! More