Koons Westminster Toyota

5 Stars!Working with James was an absolute pleasure! 5 Stars! Working with James was an absolute pleasure! James is extremely patient, I never felt pressured to make a decision. James stayed in touch wi 5 Stars! Working with James was an absolute pleasure! James is extremely patient, I never felt pressured to make a decision. James stayed in touch with me the entire time. I highly recommend you talk to James if you are considering buying a new automobile. Kudos to Joshua, Dan, and Ron! Only downfall was the drive there and back, but worth it! -Noel S More

It was a pleasure working with Joanne Virgilio on the purchase of my new Toyota Tacoma. I LOVE IT!!! It was the fastest and easiest vehicle purchase I have ever made. Joanne answered all my questions an purchase of my new Toyota Tacoma. I LOVE IT!!! It was the fastest and easiest vehicle purchase I have ever made. Joanne answered all my questions and kept me well informed thro the whole process. It was a pleasure working with Joanne and I would highly recommend. More

We contacted Koons after seeing a cars,com listing for a 2021 Highlander Hybrid in the model (XLE), color and price range desired. After confirming the price and availability, we planned to make the purchas 2021 Highlander Hybrid in the model (XLE), color and price range desired. After confirming the price and availability, we planned to make the purchase. That is until being informed that in addition to tax and tags, there was also $1,700 in dealer charges being added to the total. $1,175 of the charge was attributable to a destination charge. The relevance of this will be made clear. In researching the pricing, we used the "build it" feature on the Toyota website. Plugging in the same vehicle with the same options as the Koons listing, the price matched the MSRP of the vehicle advertised. BUT... as it turned out the MSRP Toyota provided included the very destination charge this dealership was adding to the sale price. Essentially, this dealer double billed for destination charges. In fairness, upon re-reading the online listing, a disclaimer (the small print) stating the price did not include destination charges was found at the bottom of the page. Ok, my bad, I did not read the description thoroughly. However, it does excuse the attempt to add in the cost of something that is already included in the sale price. Shame on you. More

I bought my 2018 highlander hybrid over there in May 2018. Rober was the salesman. I was happy with his professional service. Recently I registered an account on decelerate website. I think I should lea 2018. Rober was the salesman. I was happy with his professional service. Recently I registered an account on decelerate website. I think I should leave a review at least. COVID-19 is almost done. I wish you all the best. Thanks, Rob. More

Visit was prompt and complete. Jessica and others were very professional. Missed the extra friendly attitudes experienced in the past. (not a bad thing) We were pleased with the decision to do the oil c very professional. Missed the extra friendly attitudes experienced in the past. (not a bad thing) We were pleased with the decision to do the oil change a little early because of our planned trip in a week. More

We were very pleased with the great customer service on our purchase of our New tundra . Justin from online sales to Joanne Virgilio our sales representative in person to Cicil in finance and the great sal our purchase of our New tundra . Justin from online sales to Joanne Virgilio our sales representative in person to Cicil in finance and the great sales/trade team. They all made our dealership experience the best. More

Pam in the service department is very knowledgeable and friendly, with every visit with our 2017 Hyundai Santa Fe sport. Wouldn’t hesitate to bring my vehicle back for service again. friendly, with every visit with our 2017 Hyundai Santa Fe sport. Wouldn’t hesitate to bring my vehicle back for service again. More

After a nearly three hour car ride to Koons Westminster, I was totally satisfied with the overall experience. Chad Lammey, my salesperson, was personable, knowledgeable, professional and honest. He helped I was totally satisfied with the overall experience. Chad Lammey, my salesperson, was personable, knowledgeable, professional and honest. He helped with my trade in, as well as the purchase of my new Venza. Steve Breen, in the finance department was equally adept with his knowledge of the warranties and final costs associated with my purchase. Overall, it was my best car purchase ever. I would recommend this dealership for anyone looking for a new or used car. More

I've met some unethical car salesmen before, but the people at Koons take the cake! I was referred to their website in my car search. I found a car I liked and the website encouraged an easy online shop people at Koons take the cake! I was referred to their website in my car search. I found a car I liked and the website encouraged an easy online shopping experience. This is good for me because I live 111 miles away. After speaking to Roberto in sales and Dimitri in finance, I gave them my information and filled out an online credit application. Dimitri did a great job getting me approved on the car with terms I found acceptable. Then the first red flag came up, he then pressed that I should come to the dealership right away to finish the sale. I explained to him that it was already well into evening, I live over 2 hrs away, and I also work at night. My intention was to go there on Saturday to pick up the vehicle, but he insisted that it be sooner. I gave in and told him that I will be there the very next day to get the car. The next day I just happened to text Roberto concerning my trade before heading down, and that's when he just texted back that they sold the car to someone else. Not even the basic decency or courtesy of a call to let me know to save myself the 2hr drive. I called the dealership at least expecting someone to explain what happened. I left voice messages but no one would even call me back. It is just the most disrespectful treatment I've ever experienced. These people cannot be trusted at their word. I tried calling the GM, Mr. Gurvich, as he appears to be open to genuine customer concerns as I've seen in the reviews. I was just directed to the used car sales manager who was simply unapologetic and kept repeating that the reason for the way I was treated, is because they are a first come type of dealership. Basically..."tough". So I guess buying online means you actually did not come first? I trusted these people with my personal information and took them at their word that we had a deal... then the first person that came after me got the car. What they did was so wrong. The used car sales manager even went as far to suggest that "we can't hold the car forever." So according to this snake oil salesman, overnight = forever? These people have fulfilled every negative car salesman stereotype, which is sad, because I know some good ones. But I know that even as they read this review they may be laughing it off, because they obviously have no sense of shame or recognition of karma or the golden rule. Buyer beware. More

Unfortunately, the Service Advisors receive financial incentives to upsell customers on additional service. Their hourly labor rates are extremely high and they add an additional 50 - 100% mark-up on th incentives to upsell customers on additional service. Their hourly labor rates are extremely high and they add an additional 50 - 100% mark-up on the parts. I recently started using an independent mechanic in my neighborhood (ProCare Auto in Reisterstown). They specialize in Toyota and Lexus vehicles and the mechanics are fully certified. I consistently pay 1/3 the cost for the exact same service with OEM parts. AVOID the Koons Toyota Westminster Service Department. Unscrupulous service advisors with questionable sales tactics. More