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Koons Westminster Toyota

Westminster, MD

4.7
1,613 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,613 reviews

September 22, 2026

Very professional & knowledgeable Great sales rep Jeremy Bittler kept me informed when my car would arrive, all details about it extremely helpful. Finance Cecil Khan accurate with the entire process. More

by nancym450
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Bittler, Cecil Khan
Sep 25, 2026 -

Koons Westminster Toyota responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!

September 21, 2026

Service department was great. . James Carlyle was very thorough and went above and beyond the norm.. More

by Hamish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Carlyle
Sep 25, 2026 -

Koons Westminster Toyota responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

September 21, 2026

It took much longer than expected. I spent 3 hours waiting for my vehicle. Usually it’s no more than 1.5 hours. More

by courtney.warlick15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mistini
Sep 27, 2026 -

Koons Westminster Toyota responded

Thank you again for taking the time to let us know how we did!

September 21, 2026

Terrible, your sales rep knew very little about our vehicle. Was dirty and not completely assembled when we received it and had to have it taken back. We purchased one of the highest end Toyota SUVs an More

by cstrakna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Pashaev
Sep 26, 2026 -

Koons Westminster Toyota responded

We apologize for the inconvenience and will address these issues immediately. Your satisfaction is important to us and we strive to provide top-notch service. Thank you for bringing this to our attention.

September 19, 2026

Genuinely nice and helpful people! From the salesmen to the finance guy “Steve” every interaction I had with this team was positive. Well done Koons! More

by cwmyoung
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve- finance, Josh - sales, Angel- sales
Sep 24, 2026 -

Koons Westminster Toyota responded

Hi, thank you for taking the time to rate us! You really made our day today.

September 19, 2026

Timely service & communication on items needed serviced & suggested items for future. Friendly check in & out. More

by aboerner3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2026 -

Koons Westminster Toyota responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

September 18, 2026

Always easy to get appt. Get update on findings. Easy to change appt if needed. Vehicle ready in timely manner. More

by lvluce
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2026 -

Koons Westminster Toyota responded

Hi, we are delighted to see this rating! Have a great day!

September 17, 2026

Koons Toyota has good employees who are always nice and helpful. Koons’ service is always very good and their service costs are always reasonable. More

by Toyota Lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Harkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2026 -

Koons Westminster Toyota responded

Thank you again for taking the time to let us know how we did!

Sep 23, 2026 -

Toyota Lover responded

Toyota Lover VERIFIED CUSTOMER Koons Toyota has good employees who are always nice and helpful. Koons’ service is always very good and their service costs are always reasonable.

September 17, 2026

Always get my appointment for my car when I need it. Friendly associates. It’s good to have a skilled technician working on my car More

by cwmosner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mistina Barbosa
Sep 23, 2026 -

Koons Westminster Toyota responded

Hello cwmosner, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

September 17, 2026

My visit with Jeremy was very pleasant along with there young closer in finance. I would highly recommend doing business with them again. They are quite a distance worth the ride More

by ivancolon0065
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremey buetler
Sep 23, 2026 -

Koons Westminster Toyota responded

ivancolon0065, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

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