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Koons Westminster Toyota

Westminster, MD

4.6
615 Reviews

375 Baltimore Boulevard

Westminster, MD

21157

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Showing 615 reviews

April 10, 2022

I was contacted by Jason Ecker at Koons Toyota almost immediately after posting my 2013 MINI Cooper Paceman on FB Marketplace. Jason was very interested in purchasing my vehicle, and was upfront about wo More

by aja96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ecker
Apr 11, 2022 -

Koons Westminster Toyota responded

We are delighted to hear that Jason and our Koons Westminster Toyota team earned your recommendation. Thank you for trusting us with your business! We love to hear that you received the professional, efficient service you deserve. Have a great week!

April 07, 2022

This message is for GM at dealership and the Service MNager. Today my Porsche used car 2018 that I bought at your dealership came to service. It was valet. Unfortunately due to non availability of loane More

by SC
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Eckard
Apr 20, 2022 -

Koons Westminster Toyota responded

I appreciate you bringing this matter to my attention. We certainly aim to provide a more seamless experience than what you've described, and I want to apologize for the scratches and dents on your vehicle. Your frustration is certainly understandable. I think it would be best if you and I spoke about this matter directly so I can properly address your concerns and hopefully work towards a resolution. Please consider giving me a call when you have the chance. Best, Bob Stoll - Service Manager - 410-876-6400 x11030

March 22, 2022

Great customer service! We had a great Sales Woman and a great Finance Manager who both stayed late on a Saturday evening because we got there late. They entire experience More

by tzumom1990
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Schmitt, Mary Ann McMorrow, Robert Morris
Mar 22, 2022 -

Koons Westminster Toyota responded

Congratulations on your new car! We are happy to hear that our team took such great care of you and earned your positive review. Thank you from all of us at Koons Westminster Toyota!

March 16, 2022

Selling a car is supposed to be stressful and scary, right? Not at Koons Westminster Toyota. The process was so unbelievably smooth, the price was generous, and the people I had the pleasure of interact More

by imushalev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristin Regester
Mar 16, 2022 -

Koons Westminster Toyota responded

This feedback is music to our ears! Thank you for trusting Koons Westminster Toyota with your sale, and for stopping by to share your experience. We hope to have the opportunity to work with you again down the road!

March 12, 2022

Service was efficient and informative. Problems were reported quickly and no pressure on solutions here. More

by fourmillerz4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bridgett Kirby
Mar 13, 2022 -

Koons Westminster Toyota responded

It's wonderful to hear that our team's communicative and pressure-free care made your visit to Koons Westminster Toyota such a success! We thank you for allowing us to take care of your service needs, and whenever you require maintenance next, we'll be here!

March 12, 2022

First time here for Service. Unbelievable from start to finish. Pam was in touch with me every step of the way. Always anticipated my needs. Pam’s personal touch made a huge di More

by Mmasimore25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam McCall
Mar 12, 2022 -

Mmasimore25 responded

First time here for Service. Unbelievable from start to finish. Pam was in touch with me every step of the way. Always anticipated my needs. Pam’s personal touch made a huge difference. I was not just a number. This experience was refreshing especially in today’s business environment. Also, they took good care of my car!

Mar 14, 2022 -

Koons Westminster Toyota responded

Thank you for leaving Koons Westminster Toyota a five-star review! We are thrilled that Pam's personal touch made a positive difference in your experience, as this is just how we expect all of our customers to be treated. Drive safe, and we'll see you back next time!

March 12, 2022

Great group of people working at this dealer, warm welcome, def will go extra 100 miles to help customer. More

by Khoi.myuyen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason pandoli and Brice Hardety
Mar 12, 2022 -

Koons Westminster Toyota responded

You can always rely on our team to go above and beyond to meet the needs of our guests! We're grateful that you've shared how much you appreciate our warm hospitality and our top-tier care at Koons Westminster Toyota, and we look forward to your next stop by!

March 11, 2022

The process was smooth, Ryan Emge was a great help. From negotiation to financing to pickup. Thank you. More

by Hannah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Emge
Mar 11, 2022 -

Koons Westminster Toyota responded

Thanks so much for the review, Hannah! We are glad that Ryan worked hard to ensure you were well taken care of. See you again next time! --The Koons Westminster Toyota Crew

March 06, 2022

Our salesperson Joey is very knowledgeable about the cars, he was on top of keeping us updated on delivery of the car, and extremely helpful with all the new electronics in the car. More

by slcichychervek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Sears
Mar 07, 2022 -

Koons Westminster Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Joey and the Koons Westminster Toyota team. Drive safely, and we hope to see you back again down the road!

February 21, 2022

We have been calling and visiting other Toyota dealerships for weeks looking for a Blizzard Pearl Venza. Regina was able to locate one for us overnight! Brice followed through by keeping us inform More

by Peg MacGloan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Kuperman, Brice Hardesty, Steve Breen
Feb 21, 2022 -

Koons Westminster Toyota responded

Peg, thank you for the great review! We are thrilled to hear that you found the right vehicle working with Regina, Brice, Steve, and the Koons Westminster Toyota team. Congratulations on your new Toyota Venza, and enjoy it! We hope to see you back again down the road!

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