Koons Westminster Toyota

I got a test drive appointment almost immediately with less than two hours notice to the dealership. Joanne was surprisingly tenacious in making sure that my (rather peculiar and particular) needs were me less than two hours notice to the dealership. Joanne was surprisingly tenacious in making sure that my (rather peculiar and particular) needs were met. Very refreshing. Very professional. When I returned to the service department less than a week later with a minor concern, I was treated kindly and shockingly efficiently. In and out <30 minutes. I will, however, continue to gripe about the lack of margaritas. More

Molly did a great job with all aspects of my service. She was very efficient and knowledgeable. She was very efficient and knowledgeable. More

Koons Westminster Toyota has great maintenance service and all of their employees are very nice and helpful. Their price for new autos is very reasonable. I've been using Koons Toyota for about 20 years, and all of their employees are very nice and helpful. Their price for new autos is very reasonable. I've been using Koons Toyota for about 20 years, and I'll likely never us a different auto dealership. More

The family atmosphere doesn't seem to exist any longer. It doesn't feel like they care about you anymore. It doesn't feel like they care about you anymore. More

Due to Toyota cheapening the vehiciles, I no longer trust Toyota or their dealers. Now that my two free oil changes are done, I will servie my vehicle at an independent dealer. This I believe is my 9th toyot Toyota or their dealers. Now that my two free oil changes are done, I will servie my vehicle at an independent dealer. This I believe is my 9th toyota but you have lost my trust with this RAV4. More

Purchased new tires. I was called by dealership stating I was due for oil change. I agreed and brought the car in for it. When I arrived, they told me I did not need an I was called by dealership stating I was due for oil change. I agreed and brought the car in for it. When I arrived, they told me I did not need an oil change, it was only a tire rotation at this visit. I had just purchased new tires. They said, it had been around 5K miles, so let's just rotate. I agreed. Then, the first time I drove on the newly rotated tires above 60 MPH, the steering wheel started to wobble. When I called about the wobble, I was told I had done something to the tire in my first 5000 miles and it would cost me to fix. I was not happy but agreed to pay for rebalancing and alignment. The wobble was still there after I paid for service. I called again and again they claimed I had done something to the tires (possibly hit a curb, pothole, etc.). I am the only person who drives my car and I drive about 20K miles per year and have for 25 years for work. I follow service recommendations and keep my car in good condition. I don't have time for excuses for poor work. The solution was to make yet another appointment and talk with the service manager. At this point, I was done being told there was nothing wrong with tires, it was my driving, so I went and requested copies of my service records. More

The dealership was very welcoming. When I took it in for maintenance, they saw me right away. They took my info and I went into a very comfortable waiting room. Todd sent me a text so When I took it in for maintenance, they saw me right away. They took my info and I went into a very comfortable waiting room. Todd sent me a text so I could let him know if I needed anything. More

It was easy to get a convenient appointment, even when I had to change it later. Fast, friendly service, thanks! had to change it later. Fast, friendly service, thanks! More

Didn't receive my 16 point inspection report, I had to call the dealership to have it emailed to me. call the dealership to have it emailed to me. More

Great turnaround and the recalls were fixed. These guys did an excellent job for me These guys did an excellent job for me More