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Koons Westminster Toyota

Westminster, MD

4.7
1,361 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,361 reviews

June 07, 2026

My agent Milo, has always been honest about car needs & most importantly, I trust him. The service at Koons is exceptional. I always have consideration as to dat & time to bring my car in for needed servi More

by Jmdonnelly9@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo Dwars
Jun 08, 2026 -

Koons Westminster Toyota responded

Hi, thanks so much for rating us so high! Be safe on the road!

June 06, 2026

The vallet service makes it simple. They pick up and drop off the vehicle so I don't have to leave work. More

by complexmfg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Staub
Jun 08, 2026 -

Koons Westminster Toyota responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

June 06, 2026

Koons sold us a car with faulty brakes and refused to honor their warranty. When working with the dealership staff, they became confrontational and dismissive of my genuine safety concerns. More

by cgchristianson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dan Harkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaly Gurvich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2026 -

Koons Westminster Toyota responded

We apologize for any inconvenience you may have experienced with our dealership. Customer safety is our top priority and we are taking immediate action to address this issue. Please contact us so that we can resolve this matter promptly. Thank you.

June 05, 2026

Milo went above and beyond for us, they were efficient and took great care of me More

by ashes0601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo
Jun 06, 2026 -

Koons Westminster Toyota responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!

June 05, 2026

Todd was great. ..the parts department failed to notify me when the replacement part came in. I had to call and seek the parts department out More

by regiovagnoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2026 -

Koons Westminster Toyota responded

regiovagnoni, thank you for taking the time to leave us this positive review! Have a wonderful day!

June 05, 2026

Very good customer service . Got me in and out real quick. The work was done on timely fashion More

by bigacichetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2026 -

Koons Westminster Toyota responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

June 05, 2026

Quick service to make a second key for us and helpful and kind staff willing to go the extra mile. More

by ericandbetsy
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2026 -

Koons Westminster Toyota responded

ericandbetsy, thanks so much for rating us so high! Be safe on the road!

June 04, 2026

Mollie did a GREAT job to get me and help me with my issue and gave recommendations for body shop. More

by sembrey7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Bonnette
Jun 05, 2026 -

Koons Westminster Toyota responded

sembrey7, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

June 04, 2026

Service was provided very quickly and we were very pleased with purchasing Thank you very much More

by lrabinovich1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Shour
Jun 05, 2026 -

Koons Westminster Toyota responded

Hi, thanks so much for rating us so high! Be safe on the road!

June 04, 2026

Mollie is great and takes good care of me. I was well informed regarding any updates. More

by mdanthony4k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooks Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2026 -

Koons Westminster Toyota responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

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