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Koons Westminster Toyota

Westminster, MD

4.7
1,213 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,213 reviews

April 11, 2026

The team was great to work with. I had a complex buying and out of state registration process, and they took care of everything. Highly recommended. More

by bradrevenis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Pandoli, Brendon Golden, Alex
Apr 13, 2026 -

Koons Westminster Toyota responded

bradrevenis, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

April 10, 2026

Always been pleased with staff and service, I have a 15 year history with them. More

by dwhite21787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2026 -

Koons Westminster Toyota responded

Hello dwhite21787, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

April 10, 2026

Service is always excellent. Very professional and never have any complaints. I don’t mind completing surveys, however this survey is not user friendly More

by jvhimmelberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2026 -

Koons Westminster Toyota responded

jvhimmelberg, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

April 10, 2026

Pleased with service performed, but took 45 minutes longer than promised. Also asked for quote for some paint splatter on side of car - did not receive. More

by lcbjmn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Pfeil
Apr 13, 2026 -

Koons Westminster Toyota responded

Thank you! We hope to be of service to you again!

April 10, 2026

The service at Koons Toyota is prompt and thorough. My rep kept me informed during all service. More

by sharon.wells55
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
Apr 10, 2026 -

Koons Westminster Toyota responded

Hello sharon.wells55, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

April 10, 2026

The dealership was friendly and not pushy. They helped us to find a vehicle within our price point with what we were looking for in our vehicle. More

by 4camping
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Smith
Apr 10, 2026 -

Koons Westminster Toyota responded

4camping, we are delighted to see this rating! Have a great day!

April 09, 2026

Very professional and communicates well. Would highly recommend Todd for service contact at Koons in Weatminster More

by ltalbert58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2026 -

Koons Westminster Toyota responded

Hello ltalbert58, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

April 09, 2026

We have been a Koons Service Customer for 30 years and for a majority of that time have consistently worked with Todd Eckard to satisfy our needs. Our loyalty is not given lightly and is a testament to th More

by Paul M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2026 -

Koons Westminster Toyota responded

We really appreciate this positive review! Thanks so much!

April 09, 2026

The day that we picked up our vehicle our sales associate had to balance time with us and 2 other customers. We were moved around to several desk locations until the transaction was completed. We had set a More

by dalebowman0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Ann McMorrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2026 -

Koons Westminster Toyota responded

Thank you for sharing your recent experience with us. We apologize for any inconvenience caused by having to balance multiple customers during your pickup. We strive to make every appointment efficient and will work to improve our process in the future. Thank you for your feedback and we hope to provide a better experience for you next time.

April 08, 2026

We love our new RAV4 and really enjoyed working with Kyle. He made the process seamless, even when obstacles occurred. More

by jadenb18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
Apr 10, 2026 -

Koons Westminster Toyota responded

jadenb18, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

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