Koons Westminster Toyota

We bought a Yukon XL last month and within 3 weeks of owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted m owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted me to drive it to len stoler, so I had to suggest getting it towed so it didn’t cause anymore damage. Luckily we purchased a top of the line warranty bc if not we’d be out about 6k right now. When we asked for some compensation, from koons, the assistant manager kept dodging my husband and my calls, said he would call us at a certain day/time - he wouldn’t, and kept saying he would speak with the general manager, which he didn’t. We had to call back and bug him at least 3-4 more times before we were given any answers. We originally asked they extend the mileage on the warranty we purchased…..the only compensation we were given was covering the towing fee and our $250 deductible for the warranty to repair the engine. We wanted to return the vehicle beings we hadn’t even owned it a month! We were told over and over “unfortunately we can’t always see every issue within the engine”. We dropped about 50k on a vehicle and were treated like a huge bother to them. My trust in this company is zero to none, I would never recommend anyone to purchase a vehicle from here after what we went through. Go somewhere they treat you like a paying customer not like you’re a bother - and where you can actually get thing’s resolved, not to be told, “I’ll call you back” a million times. Like I said, if it wasn’t for us purchasing the warranty we’d be out a lot more money right now More

The service has been quick, efficient, and the employees have been cooperative and friendly. They have been more impressive than the other two Toyota dealerships with whom I have dealt. have been cooperative and friendly. They have been more impressive than the other two Toyota dealerships with whom I have dealt. More

I cannot stress enough how great our experience was with Koons! Jason Ecker was extremely responsive from the beginning to the end of the process, he answered any and all questions I had in a very timely ma Koons! Jason Ecker was extremely responsive from the beginning to the end of the process, he answered any and all questions I had in a very timely manner. He was sure to go over all of the documents and made sure I understood exactly what I was signing prior to collecting my signature. Thank you again Jason! The Koons team is amazing. More

Our buying experience was positive. Jeff, our salesman is a delightful young man, knowledgeable, not pushy and tunes into the buyer’s needs. Would recommend him to work with. We came Jeff, our salesman is a delightful young man, knowledgeable, not pushy and tunes into the buyer’s needs. Would recommend him to work with. We came to look at a specific vehicle and it was as represented online. Koons warranty is appreciated as well. My one disappointment was having to replace the missing drivers manual as well as a second key ourselves. In my opinion the dealer should provide those items to sell a “complete “preowned vehicle. Hence you get 4 stars instead of 5. Jeff gets 5 stars! E Heil More

Jim Shea did a great job selling me my Camry. Great experience from start to finish. Highly recommended. Great experience from start to finish. Highly recommended. More

Excellent, Ryan Emge was outstanding and very professional! This was the best experience I’ve ever had buying a car. professional! This was the best experience I’ve ever had buying a car. More

I had a great experience selling my car to Koons. They sent a driver to pickup my car, signed 3 forms and got a check on the spot. Couldn't have been easier. Communication was great throughout the They sent a driver to pickup my car, signed 3 forms and got a check on the spot. Couldn't have been easier. Communication was great throughout the entire process. They also offered a fair price that was higher than other dealers offered me for trade in. Highly recommend them! More

Ryan Enge and the team at Koons Toyota in Westminster were great to work with. I had coordinated purchase of a vehicle prior to arrival. It streamlined the process of buying a car tremendously. were great to work with. I had coordinated purchase of a vehicle prior to arrival. It streamlined the process of buying a car tremendously. More

I traded in my car last week. Excellent service. The dealership sent a driver to Harrisburg, PA to pickup the car. I strongly recommend the dealership. Josh Greco was an excellent Excellent service. The dealership sent a driver to Harrisburg, PA to pickup the car. I strongly recommend the dealership. Josh Greco was an excellent preowned sales person to work with. More

We sold our vehicle to Koons. The process could not have been easier! I highly recommend them to anyone looking to sell. The process could not have been easier! I highly recommend them to anyone looking to sell. More