Koons Tysons Toyota
Vienna, VA
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BAKARY DARBO I was a first time car buyer when I first met him. He was very much about me amd made sure i got the car i wanted. 5 months after he wold me my suv it I was a first time car buyer when I first met him. He was very much about me amd made sure i got the car i wanted. 5 months after he wold me my suv it was totaled and i contacted him.less than 24 hrs later he texted me with 2 different Suv's both exactly what i wanted and continues on to find a company that would finance it for me. More
Excellent Experience with First Car Purchase Shahzad "Sam" Jawaid put in all of his effort to give us a positive experience when we purchased our Toyota Corolla at Koons. He worked with us tirele Shahzad "Sam" Jawaid put in all of his effort to give us a positive experience when we purchased our Toyota Corolla at Koons. He worked with us tirelessly to make sure we were happy with all the details of the car and the final deal. After agreeing on all of the details, he handed us off to Erica who guided us through financing and finalizing the purchase. This is the second car we purchased from Koons recently and both times we have enjoyed the experience. More
Scam artists horrible company Called for a oil change, I got one price over the phone, amd they thought I needed synthetic oil. Turns out I didn't. I was quoted 29. On the phone, t Called for a oil change, I got one price over the phone, amd they thought I needed synthetic oil. Turns out I didn't. I was quoted 29. On the phone, took off work, went there then the switch tom54.00. Deberah called me amd was obnoxious, over talking, amd said this happened once b/4 and she would fix it. And moving forward my price is 54.00. I told her that the people that answer the phone should know what they are talking about and honor the prices. She agreed. I also advised her that I would still ask the prices as there are coupons and specials almost at every car place often and if I'm giving a bait and switch I would file yet another complaint. At that time I guess she did not like what she heard and then said she would not do anything and if I wanted to bring my business else where I could. This place is a rip off scam place. And the lady Debra when she tried to contact me was rude over talking and obnoxious, you should avoid this place at all costs unless you have a lawyer on standby or can put it in you're head that everything they quote you will be double charged including the thousands of dollars in work that they will recommend to you that most of the time does not need to be done More
Great Service My families experience at Koons Toyota was excellent. Cornell Gowdy was vey knowledge and easy to talk to. The transaction was smooth without a hitch. My families experience at Koons Toyota was excellent. Cornell Gowdy was vey knowledge and easy to talk to. The transaction was smooth without a hitch. I would do business again. Thank you More
Horrible Experience NEVER buy a car from these people. They do not check their cars before listing them on their websites and almost sold us a lemon. We ended up buying a NEVER buy a car from these people. They do not check their cars before listing them on their websites and almost sold us a lemon. We ended up buying a car that had several issues that were never checked out on the front end before listing the car for sale. We wanted to exchange the car and called them within the 7 day period from when we purchased the original car, and said we now wanted to go with the other car (that we didn't know was a lemon) that we had been looking at initially. Mysteriously that car was now not for sale and was all the sudden removed from the website and no longer available as they said it had all kinds of issues they were not previously aware of. They claim the car had a 7-9K part issue however they were previously trying to sell it to us. We asked for our money back as there were no cars in our price range and we were told they only do exchanges. The fact that this dealership is highly unethical and places poorly checked and maintained cars on their used car site and even sells cars with issues is of grave concern. It is also a liability for them from a lemon law perspective. So save your money and your time. We escalated this to the Manager and he was cluless and then to the Director, George, who didn't want to help us at all. He was actually immature and unprofessional during our call and even laughed multiple times while on the phone with me. He would only consider a trade and there was nothing in our price range that wasn't ancient and obviously our trust was at that point lost with them. These people are seriously crooks....shop at Ourisman Fairfax. I bought a car from them and other dealerships even told us that what they are doing is a very unethical practice to not check cars completely before listing them for sale. This was an unfair and terrible customer experience and I will never shop at a Koons again. This could have been a potential lemon law lawsuit waiting to happen. More
Josh Lundy is Exceptional Josh Lundy's approach to people is great and truly exceptional in the area of car sales. Josh Lundy wants you to get a car that is good for you, not t Josh Lundy's approach to people is great and truly exceptional in the area of car sales. Josh Lundy wants you to get a car that is good for you, not to make a sale just for a sale. The way he explains the facts about the car and illustrate the car's capabilities is very useful. More
Dishonest I took my vehicle to Koons Toyota for my 20,000 mile prepaid service. After my car was serviced, I was told a multi-point inspection was done, includ I took my vehicle to Koons Toyota for my 20,000 mile prepaid service. After my car was serviced, I was told a multi-point inspection was done, including tire rotation. The service advisor told me everything was completed and my vehicle was in great shape. When I got to my car, it was obvious the tire rotation was not completed. However, the invoice indicated was done and I was being billed for it. I called to speak with a manager and Mike O'Neal immediately starting making excuses about this task saying that just because I couldn't tell the tires were rotated, it didn't mean it didn't happened. I mentioned I had a special lock for my tires and that I could tell the key wasn't used during the service. Again, Mr. O'Neil said that they service 200+ vehicles every Saturday and that I was mistaken. Time and time again I tried to explain there was no evidence of this task being completed, but every time some new excuse was made. He even mentioned they video tape the service and that I was welcome to come over so I could be proven wrong. I finally got fed up and hang up the phone. Ten minutes later, I received a voice message from Mr. O'Neil where he indicated they had reviewed the video and the task was not completed, but he needed to talk to me to "explain" yet again another excuse for not being honest. More
"Outstanding Experience" over the years I have purchased vehicles, new and used. Basically, you are sold a vehicle, have a good day, until the next one. Not Josh Lundy. My sat over the years I have purchased vehicles, new and used. Basically, you are sold a vehicle, have a good day, until the next one. Not Josh Lundy. My satisfaction appeared to be his priority. The shocker was,after the sale was done, he still took time advising me on steps to take with maintenance, service and a few other functions of the vehicle. Bear in mind i live in another State, and might never return to that dealership. Outstanding experience. He didn't meet standards, he exceeded standards. More
Koons took care of us This was our second buying experience with Koons Tysons Toyota ... we liked our 2013 Prius V so much we decided to buy a second one and came back to This was our second buying experience with Koons Tysons Toyota ... we liked our 2013 Prius V so much we decided to buy a second one and came back to Koons. Our salesman Joshua Lundy was patient with us as we worked through and compared the options on the various models. He was knowledgeable about the car and how it handled and drove, and gave us tips on getting the best performance from the car. When we picked up the car, he took us through the technical setups associated with the navigation system and linking our cell phones with the car. It has been a pleasure to deal with Koons. More
Great Sales Representative Buying my new car was an easy sale because of Alaaeldin Salem. Mr. Salem was such a patient, and caring man. He took so much time explaining everyth Buying my new car was an easy sale because of Alaaeldin Salem. Mr. Salem was such a patient, and caring man. He took so much time explaining everything, and showing me how new features on the car worked. He could not have been more accommodating. I would recommend him to anyone. More