Koons Tysons Toyota

Got a voicemail message from James saying that our vehicle needed all this extra service. However all of the services James speaks of in the voicemail was done at our last visit. My wife was there ant vehicle needed all this extra service. However all of the services James speaks of in the voicemail was done at our last visit. My wife was there ant the dealership so I’m thinking this is the let’s get one over on the lady situation. She asked James about the message he said he didn’t call me. She had to show him the transcript of the voicemail message he left with his cell phone number. When my wife returned home I played the voicemail for her and she verified that was him. My advice to anyone reading this … Stay away from Koons Tyson Toyota. More

Guy T is one of the best salesmen that I have ever dealt with. He makes sure that we get what we need and gives us options. I will continue to go back to Koons for my future cars. with. He makes sure that we get what we need and gives us options. I will continue to go back to Koons for my future cars. More

Leo Sanchez was the customer service rep. I worked with. He was beyond helpful, professional, and informative. He provided detailed and continuous updates when I dropped my 86 off for a state I worked with. He was beyond helpful, professional, and informative. He provided detailed and continuous updates when I dropped my 86 off for a state inspection. When I asked questions regarding the state of my vehicle, he explained in a way that was clear and concise. James Kim is another customer service rep. I have worked with in the past; he has also always provided great, great service. I would 100% recommend my contacts to work with Koons Toyota Tysons in the future. I have NEVER had a poor experience. I fully trust the mechanics and the customer service reps. at this location. Although I now live 30 minutes away, the drive to this location is worth it for me, no matter the service my vehicle needs. Thank you all for the hard work you do/have done. More

I recently had my car serviced at koons Tyson’s Toyota, and I am extremely disappointed with the experience. The technical staff behind the closed doors seemed disorganized and uninterested in providing g and I am extremely disappointed with the experience. The technical staff behind the closed doors seemed disorganized and uninterested in providing good customer service. I bought the car from this dealer, since then when I came for service every six month they missed at least one issue that needs to be addressed( after I paid). When I finally got my car back, the issue I brought it in for was not resolved, and in fact, it seemed to be worse. When I brought this up with the staff, they took the car back to the garage after they told me it’s ready to go. Overall, this was a frustrating and costly experience. I would not recommend koons Tyson’s Toyota for SERVICE to anyone looking for reliable and professional car service. More

Service agent addressed main concerns. Service agent explained what needed to be done and why. Service agent explained what needed to be done and why. More

I purchased two vehicles in the last year and the service was excellent both times.. Mohammed the sales rep was wonderful. was excellent both times.. Mohammed the sales rep was wonderful. More

I enjoyed working with assistant Service manager, James Kim I am glad I brought my Lexus RX 350 into Koons Toyota for service. Kim I am glad I brought my Lexus RX 350 into Koons Toyota for service. More

He cheats the customers. Giving wrong information about the cars to make them buy it. Giving wrong information about the cars to make them buy it. More

Set up appointment for service easy and fast. Agent was excellent Service was as promised Agent was excellent Service was as promised More

Went in for an oil change only. The mechanic recommend over $700 in needed work. The most ridiculous was work needed on my 4WD system...my truck is two wheel drive. All the other re The mechanic recommend over $700 in needed work. The most ridiculous was work needed on my 4WD system...my truck is two wheel drive. All the other recommended maintenance/repairs were equally fraudulent. More