Koons Tysons Toyota

Terrible THE WORST SERVICE! they sold me a vehicle that knew was damaged, they lost the power of attorney and dont care to fix their mistake. My credit score has been here for the last month because of the knew was damaged, they lost the power of attorney and dont care to fix their mistake. My credit score has been here for the last month because of their mistake. The sales person has no interest in answering phone calls as he was witness to me giving the finance department and their hand the power of attorney. I keep taking the vehicle back so that it can be worked on but every time they say nothing is wrong with it when clearly there’s something wrong with the steering and with the shox of the vehicle. This has been the worst experience I have ever had with a dealership I will never recommend them to anybody. More

I am a customer of koons tyson toyota for 15 years, on black friday I bought a 2021 Toyota Tundra Pro, customer service very bad, unprofessional, very bad communication with the customer, my truck was del black friday I bought a 2021 Toyota Tundra Pro, customer service very bad, unprofessional, very bad communication with the customer, my truck was delivered out of time, asked to install accessories, pay For them, spending days they never called me to install them, now I wait for the return of my money, in the past they had an excellent customer service, today terrible customer treatment, I do not recommend this dealer. More

BEWARE!!! they tried to ADD the cost of repairs (that they needed to do to be able to sell the used car ) to the listed price ON TOP of the listed price. We had also filled out financing on the Koons si they needed to do to be able to sell the used car ) to the listed price ON TOP of the listed price. We had also filled out financing on the Koons site the day before to help speed things up. They did nothing with it, waited till we were sitting in finance to run our credit (why have it on online then??) Only used them because they had the specific car we have been looking months for. More

I worked with Mr. Valentin for almost a month trying to find the right car for me. He always checked up on me and was very flexible to my needs. He helped me buy a 4Runner, which I wanted since I was in hi find the right car for me. He always checked up on me and was very flexible to my needs. He helped me buy a 4Runner, which I wanted since I was in high school! Thank you for all your help Mr. Valentin!!I also want to thank the manager Luis, who was also able to give me a great deal! More

Buying a car is often a nerve-wracking job, but the great work of the Koons Toyota Tysons' staff made it much easier! Correct offers, careful infos, friendly atmosphere, Thanks Valentin, Bill, Luis and Tonci work of the Koons Toyota Tysons' staff made it much easier! Correct offers, careful infos, friendly atmosphere, Thanks Valentin, Bill, Luis and Tonci! Great Job! More

I reached out to this dealer to potentially purchase a new tundra trd pro. I had been looking all over the region and talked to many dealerships in the process. The salesman that responded provided the re new tundra trd pro. I had been looking all over the region and talked to many dealerships in the process. The salesman that responded provided the requested information. When I asked about the price I then received a response from the General Sales Manager stating that they had been selling the TRD Pros at "5k-10k OVER MSRP" but because of black friday they were "considering $3500 OVER MSRP", how thoughtful of them. This is simply dealer greed at its finest. I have talked to many dealerships in my search and because of the supply of TRD PROs many were selling at MSRP or a slight markup but nowhere near what Koons Tysons was asking for. Clearly they dont care about ripping off customers. A word of advise, dont pay over MSRP. Do your research and shop around, most likely you wont have to look far. More

Luis Estévez is an excellent salesperson very helpful. Luis had no issue showing multiple vehicles. I would recommend friends and family to go here. Best place to get your new vehicle Luis had no issue showing multiple vehicles. I would recommend friends and family to go here. Best place to get your new vehicle More

Rami was very knowledgable and helpful It was very nice Rami was very knowledgable and helpful It was very nice experience ill send all my friends to buy car from him Thanks a lot Rami Rami was very knowledgable and helpful It was very nice experience ill send all my friends to buy car from him Thanks a lot Rami More

On November 17, 2020, we had our left rear tire replaced at Koons Tysons Toyota and early morning of November 21, 2020, that exact tire blew out while we were driving at highway speed along Interstate 95 wh at Koons Tysons Toyota and early morning of November 21, 2020, that exact tire blew out while we were driving at highway speed along Interstate 95 which put my family in grave danger. We had to replace the tire in the middle of the highway---with barely any lights as it was only past 5 in the morning, extremely chilly, and with cars/trucks driving past on both sides. We needed to cancel the trip and drive back home for more than 2 hours. When we got to the Service Center, it was far more distressing how the staff handled our situation! They made conflicting statements on the severity of the rim damage and in the end, not replacing it because it was not damaged "enough". What's worse are the staff teaming up on us insisting that it was an object on the road that punctured the tire and when asked what's their proof, they said "based on their experience". So, it didn't matter what OUR FIRSTHAND experience is and that we have documented it with pictures and videos of the road evidently showing no single object in sight. The 3 old tires are perfectly fine but that left rear tire they just installed blew out...and the staff just blatantly denied any sense of accountability! For over 30,000 miles, we've driven our vehicle without any problem, but within that same week they replaced the left rear tire....was the ONLY TIME WE EVER EXPERIENCED SUCH A LIFE-THREATENING TIRE BLOW OUT ON THE HIGHWAY. No empathy for what my family went through but could only care about their policy of doing minimal repair (even charging us for wheel alignment) leaving us unsatisfied and unsafe! More

I accepted a deal in writing with Koons Tysons Toyota management, Salesman, and Appraiser for the trade in of my 2020 Tacoma TRD Sport in October, 2020. That deal was verified the morning of my arrival t management, Salesman, and Appraiser for the trade in of my 2020 Tacoma TRD Sport in October, 2020. That deal was verified the morning of my arrival to buy a new 2021 Tacoma TRD Sport on November 1, 2020. However, on my arrival to the dealership a few hours later (Nov. 1) their management team refused the previously accepted in-writing deal. I've spoken to multiple managers and none of them care about the in-writing promise that was made to me. One of the managers said "post a review, it's a free country." If ANY competitors of Koons wants to see my communication history with Koons Tysons Toyota, please let me know. In my opinion, Koons Tysons of Toyota doesn't care about customer loyalty, they don't care about honoring their promises, and they think they can bully loyal customers. For them, it's all about the money and playing the game. I am appalled. The public should shop elsewhere for Tacoma trucks. There are plenty of other dealerships to shop from. Amar Rana is the General Manager Alex Armakan is the Sales Manager Ricky Jacobs is the Internet Manager All 3, plus the appraiser, Kevin Butler, and the salesman, have been on all communication emails. None of them seem to care about the Koons Promise that I received in writing. It's shameful. More