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Koons Tysons Toyota

Vienna, VA

4.7
1,607 Reviews

8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,607 reviews

April 25, 2021

Excelente atención tanto de los agentes de ventas en especial y agradecimiento de una persona especial el señor Valentín García,se los recomiendo y no duden en buscar al señor Valentín García More

by carlosvrj319810
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentín García
Apr 26, 2021 -

Koons Tysons Toyota responded

Carlos - Gracias por la reseña! Estamos muy orgullosos de nuestro equipo y es fantástico oír que tuvo una buena experiencia trabajando con Valentín. Felicidades por su vehículo nuevo y esperamos volver a verle en Koons Tysons Toyota!

April 11, 2021

They often recommend maintenance procedures which are not recommended/ required by Toyota. Make sure that you have your maintenance guide with you when you go, so you can make sure that you only go for the s More

by 123four
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike O'Neil
Apr 12, 2021 -

Koons Tysons Toyota responded

I am sorry to hear that you have had anything less than an excellent experience with our service team. It is never our intention to recommend services that do not match the needs of the vehicle, and I will share your feedback with the staff. If there is anything else I can do to assist you and make you a happy customer, please don't hesitate to give me a call. Thank you, Juan Coleto - Customer Relations Manager - 703-790-5920 x19486

April 09, 2021

I worked with Paloma Jones on the purchase of a new Tundra. She was extremely pleasant to work with and very knowledgeable of the vehicle. She even sent me videos of the vehicle to answer some questi More

by Roger N
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paloma Jones
Apr 12, 2021 -

Koons Tysons Toyota responded

Roger, thank you for taking the time to leave us a review! We couldn't be happier to hear that Paloma took such good care of you here at Koons Tysons Toyota, and we will certainly let her know that you appreciate her help. We hope that you continue to enjoy your new Toyota Tundra!

April 07, 2021

Concerns are not taken seriously. People are not very friendly and very awkward. You ask any question and they look at you like you are an idiot. More

by sharjeel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Debra Latiolais, Ricky Jacobs, Paloma Jones, Mohsin Kharam
Apr 08, 2021 -

Koons Tysons Toyota responded

This doesn't sound like the friendly and accommodating service we pride ourselves on here, and I would be more than willing to speak with you directly about what happened during your visit. Please don't hesitate to give me a call. Thank you, Juan Coleto - Customer Relations Manager - 703-790-5920 x19486

April 03, 2021

Koons Tysons Toyota did 30k service and new front brakes and pads also flushed and replaced brake fluid, the rav4 is 4years old this took about 2 hours. More

by Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Apr 05, 2021 -

Koons Tysons Toyota responded

Lee - Thank you for coming to Koons Tysons Toyota for your 30k service! We appreciate you trusting us with your Toyota RAV4 and taking time to post a review. Have a great week!

March 29, 2021

Paloma Jones was very helpful and knowledgeable about the cars we were looking at the second time. The first time, any kind of negotiation on the car and the high price of their processing fees (they we More

by S N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paloma Jones
Mar 29, 2021 -

Koons Tysons Toyota responded

While I am happy that you had a great experience with Paloma, I am sorry to hear that your first visit with our team did not live up to our high standards. I will share your feedback and we will take it into account going forward. If there is anything else I can do to assist you or make you a happy customer, please don't hesitate to reach out to me directly. Thank you, Juan Coleto - Customer Relations Manager - 703-790-5920 x19486

March 24, 2021

Very efficient, pleasant place to wait. Good communication with the agent. They are attentive to the Covid pandemic, including valet service (which I didn’t use this time, but have used in the More

by paul.wischow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Thiel
Mar 24, 2021 -

Koons Tysons Toyota responded

Paul, thank you for the review! It was our pleasure to assist you here at Koons Tysons Toyota, and we are so glad we were able to make your experience safe and comfortable during this difficult time. We are grateful for your returning business, and we look forward to your next visit!

March 22, 2021

Left my car with grease on the outside Not happy they Left my car with grease on the outside Not happy they should pay more attention To cleaning up after they work Their work is good but to busy t More

by Angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 25, 2021 -

Koons Tysons Toyota responded

Angela, I am sorry to hear that our team didn't deliver the high level of attention and meticulousness we expect for our guests. I will be sure to share your feedback with the service staff in order to ensure that this doesn't happen again. If there is anything else I can do to assist you, please don't hesitate to reach out to me directly. Thank you, Juan Coleto - Customer Relations Manager - 703-790-5920 x19486

March 17, 2021

Will Diffee is the Sales Representative to ask for at Koons Tyson Toyota! What a pleasant, enjoyable and informative experience. If you are looking to buy ANY vehicle, Will is an absolute “Rock Sta More

by R. Malone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Diffee
Mar 17, 2021 -

Koons Tysons Toyota responded

Thank you for taking the time to review us! We are proud to have earned your support and thrilled to hear that Will and the team went above and beyond to assist with your purchase. Drive safely in your new vehicle, and congratulations! We hope to see you back at Koons Tysons Toyota down the road!

March 09, 2021

I had a pleasant experience here at Tysons Toyota. The fine gentleman who answered my phone calls and provided me with great knowledge is Ricky Jacobs! If you need any product knowledge he is the guy! You More

by mk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Jacobs
Mar 10, 2021 -

Koons Tysons Toyota responded

Your stellar recommendation of Ricky means the world to us! He is a valuable member of our team and we will make sure he knows how much his work is appreciated. Thank you for giving Koons Tysons Toyota your business!

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