Koons Tysons Toyota

Edward has been great to work with, knowledgeable and professional. He returned all calls and messages timely and has been helpful with getting my car traded in and picking and buying a new one. He’s bee professional. He returned all calls and messages timely and has been helpful with getting my car traded in and picking and buying a new one. He’s been available at all times during the 5 days the process took. The dealership has been easy to work with and whole experience was good. More

Our saleman, Mayur Dhwan, is a very nice person and handled our test drive very nicely. When we went to actually purchase the vehicle (CPO) we asked about the 160 Point Checklist. We were told that s handled our test drive very nicely. When we went to actually purchase the vehicle (CPO) we asked about the 160 Point Checklist. We were told that since it was sold as a CPO last year, it is still a CPO, there is no need for a checklist. After we insisted, more than 30 minutes later a checklist was produced. The only item I really knew anything about was incorrect on the checklist -- it said there were two keys whereas we were originally told the previous owner had one key. Everyone we talked to insisted that, since it shows up in the system as CPO, then yes indeed it is CPO and of course it had a 160 point check. We have no argument that it is a CPO in the system. Based on our experience, we seriously doubt it ever had a 160 point check before we purchased the vehicle. The Toyota National CPO customer support people were very nice but essentially useless. We eventually talked to the Toyota Representative (evidently works for Koons & Toyota) who did schedule an appointment to get the second key made on a Tuesday. My son took the car over Tuesday and was told they only make keys on Wednesday (?!). The used car manager told my son that he was really going out of his way to have a second key made and that his parent should come show their thanks by purchasing another vehicle soon (!). Even though we had an appointment that Koon's scheduled. This was a much different experience than another vehicle we had purchased from this same dealership in January where the paperwork (including the 160 point checklist) was ready to go and the salesman followed up with getting some minor issues worked out. In the end, we do not trust this dealership (and I've lost a lot of faith in Toyota Customer Service (National). My advice if you are purchasing a CPO vehicle from this dealership is to make sure they have all of the CPO paperwork and all of the keys/keyfobs/whatever done before you make the final purchase as you may end up with a hassle as they seem to have no motivation to do anything once the car is sold. More

I bought a used Honda Accord from Edward Arhinful. I can not say enough of how easy and fast it was. Edward treated me very well, delivered great product knowledge, customer service that made me feel great not say enough of how easy and fast it was. Edward treated me very well, delivered great product knowledge, customer service that made me feel great and confident about the car I purchased. I will definitely recommend him and buy from him again More

Rami is top notch. It was a pleasure dealing with him. He's very efficient and easy to deal with. This is the shortest time I've spent at a dealership. Thank you Rami! He's very efficient and easy to deal with. This is the shortest time I've spent at a dealership. Thank you Rami! More

Don't need too use 25 words the best hands down took my 2021 supra too a dealership near me they was not able to tell me the problem thanks koon will do the hour drive to have me car service there from thi 2021 supra too a dealership near me they was not able to tell me the problem thanks koon will do the hour drive to have me car service there from this point on More

Muhammad Ali was wonderful! The communication was the best ever. He personally took a video of the outside and inside of the truck and sent it to me. If you need a salesman go see Ali!! best ever. He personally took a video of the outside and inside of the truck and sent it to me. If you need a salesman go see Ali!! More

The service is always top notch! My car is as perfect as the day I bought it! The team constantly checked in with waiting clients, to see if we needed anything. Thank you Koons Toyota Service Department! the day I bought it! The team constantly checked in with waiting clients, to see if we needed anything. Thank you Koons Toyota Service Department! More

They messed didn't put something back in my car during my service. They refused to take responsibility. This was after I called twice and they said they would call back but they never did. They're overpriced service. They refused to take responsibility. This was after I called twice and they said they would call back but they never did. They're overpriced as well. I will go to a garage where I can speak to the mechanic who worked on my car. More

Janes and his team is too notch. They go the extra mile to diagnose the issue! to diagnose the issue! More

I want to say that I visited Mr Edward Arhinful Saturday & his service was impeccable .. I’m disabled & use a wheelchair but that didn’t stop Edward .. Upon arrival I called him & as promised the vehicle I & his service was impeccable .. I’m disabled & use a wheelchair but that didn’t stop Edward .. Upon arrival I called him & as promised the vehicle I wanted was there & he pulled up & took me for a test ride . It was all she wrote from their.. I purchased the car & on Monday morning Mr . Arhinful delivered the car to me himself personally .. & I can’t forget Gabriel who worked WONDERS for me in financing .... I’ll definitely be referring any & everyone interested in purchasing a new vehicle valet style 🎖🎖🎖🎖🎖🎖🎖🎖🎖🎖 More