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Koons Tysons Toyota

Vienna, VA

4.7
1,606 Reviews

8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,606 reviews

May 19, 2022

The sales department are a thief trained to take advantage to the customer I have a really bad experience I recommend not buying from them More

by Jupitter74
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debra Latiolais, Sam Robles, Sam Jawaid, Ricky Jacobs, Joe Gonzalez, Krystle Uriona, Chloe Orcutt, Sadeq Poya, Kierra Littlejohn
May 20, 2022 -

Koons Tysons Toyota responded

This is concerning to hear. I want to better understand these claims and do what I can to make them right. Please give me a call, time permitting - I can't verify your contact information with this review. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x19486

May 18, 2022

I dropped the car off the night before leaving my keys and what I thought needed to be done written on the envelope. I got a call from Matt early the filling morning saying the car was being looked at . I More

by Reb5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
May 18, 2022 -

Koons Tysons Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Matt and the Koons Tysons Toyota team. Drive safely, and we hope to see you back again down the road!

May 16, 2022

The sales people at this dealership sell you cars based on racial discrimation and color More

by SC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guy
May 17, 2022 -

Koons Tysons Toyota responded

Sai, this is highly concerning to read, as we have absolutely no tolerance for discrimination or malpractice of any kind. I want to better understand what occurred here to ensure it is properly addressed. We run a family-owned business and take pride in how we treat all of our customers. I am going to look for your contact information, but in the meantime, please consider giving me a call. I am eager to connect as this does not reflect our store values and customer service. Best, Krystle Uriona - Customer Relations Manager - 703-790-5920 x19486

May 15, 2022

Sadly, the technicians at this dealership just gave up and told me I'd have to live the constant beeping that my Toyota is making. They even called Toyota and couldn't figure it out. I've never seen an More

by rb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Turcios
May 16, 2022 -

Koons Tysons Toyota responded

Ruben – I’m sorry to see that there seems to have been a miscommunication regarding the notification beeps in your vehicle. By no means, would we ignore a customer’s concern and I’m sorry you felt this was happening. As your service advisor stated, per the manual, the notifications are standard to the vehicle. I would be glad to address your concerns and provide whatever guidance or assistance I can. Best, Krystle Uriona - Customer Relations Manager - 703-790-5920 x1948

May 12, 2022

Awesome dealership! From minute I parked to pickup, everyone responded great, especially James Kim! Thanks! More

by kaytarazi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Kim
May 12, 2022 -

kaytarazi responded

Thank you - I recommend Koon’s Toyota to my friends!

May 12, 2022 -

Koons Tysons Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with James and the Koons Tysons Toyota team. Drive safely and we hope to see you back again down the road!

May 10, 2022

Its a really good time with mr James,cool guy,helpful & friendly ..i had a really good experience with him thanks man appreciate you and hope you ll gonna be more friendly on coming days best of luck and t More

by Arjun titung
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Kim
May 11, 2022 -

Koons Tysons Toyota responded

Arjun, thank you for taking the time to review us! We are so glad to hear that James went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Koons Tysons Toyota!

May 09, 2022

I had great experience working with Mayur D. Who took his time to explain all the features on the car I bought, answered all my questions. Thanks for making me fee confident on my purchase and m More

by affable.srijanaa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayur D.
May 09, 2022 -

Koons Tysons Toyota responded

Thanks for your review! We are glad to see that Mayur was informative and helped you feel confident in your purchase decision. We appreciate your business, and we will see you again next time here at Koons Tysons Toyota!

April 29, 2022

HIGHLY recommend working with Mr. Mohammed Abdullah. He is friendly and kind. He helped me purchase a beautiful 2022 Tesla Model 3, loving the car. I told him I'll be back for future More

by Aqial
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Abdullah
May 02, 2022 -

Koons Tysons Toyota responded

Thank you for taking the time to review us! We are so glad to hear that Mohammed delivered such an outstanding purchase experience. Drive safely in your new 2022 Tesla Model 3, and we hope to see you back again at Koons Tysons Toyota!

April 22, 2022

You feel lost when you reach the service area. Where to go. You just wait until someone call you. There should be a better way of directing people to the service advisor. More

by shaukatfaheem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Hernandez
Apr 22, 2022 -

Koons Tysons Toyota responded

We want to make the service process seamless and apologize for any confusion you experienced during your visit. I apologize that we somehow missed the mark in providing a welcoming service visit. I would like to speak with you directly and get more information regarding your visit. If you could please give me a call or let me know the best way to contact you. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x19486

April 19, 2022

Personally bought two cars from here. Service them here along with one not bought here. This past service experience with Matt was excellent. He makes recommendations but doesn’t pus More

by cfischer1944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt in service, John Kim, Paloma Jones, Matt Kim
Apr 20, 2022 -

Koons Tysons Toyota responded

Thank you for taking the time to share this feedback! We are so glad to hear that you had such a successful and pressure-free experience working with Matt. Drive safely, and we hope to see you back again at Koons Tysons Toyota!

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