Koons Tysons Toyota

Thank you Salem for my new 2024 Highlander Limited. Jeffrey was very pleasant and knew everything about the vehicle, professional, and made us comfortable. Thank you Jeffrey was very pleasant and knew everything about the vehicle, professional, and made us comfortable. Thank you More

Very professional. I would recommend it. I have purchased Camry and I love it. They have a large selection. I would recommend it. I have purchased Camry and I love it. They have a large selection. More

Masood Sultany did an excellent job of both the demonstration drive and delivery. He outlined the equipment and its use in detail. Very satisfied with his performance and demeanor! demonstration drive and delivery. He outlined the equipment and its use in detail. Very satisfied with his performance and demeanor! More

I have been with Toyota in Tyson Corner for 10 years. They are professional and nice. They are professional and nice. More

Honest and reliable and dependable. The place is clean and organized. Good service . Always do good work. The place is clean and organized. Good service . Always do good work. More

Fantastic David customer service Alex thank you so much UT the best of the Best UT the best of the Best More

It is the best Alex he very nice he explains to me why I need to keep my car up an explain to me why it is importance He’s a very courteous very nice person. He tells you about your car what you need to d need to keep my car up an explain to me why it is importance He’s a very courteous very nice person. He tells you about your car what you need to do and what the mechanic recommend for me to take care of my car I think that the service people are very nice and also I like Toyotas. More

James kept ne fully informed through the service and updated me on when I could expect the car to be ready. updated me on when I could expect the car to be ready. More

We have always admired the staff without exception. Matt Ragsdale is extraordinary and everybody else we’ve dealt with recently has gone out of his or her way, especially David McDermott, John Boehm, A Matt Ragsdale is extraordinary and everybody else we’ve dealt with recently has gone out of his or her way, especially David McDermott, John Boehm, Ali, the cashier, Keith the head of rentals and Carli, his Deputy, have all been wonderful. I say this at a time when my wife and I are disputing a decision of Toyota headquarters to charge us for $2496.87 to replace an original faulty exhaust pipe system the failure of which could have caused us to run off the road at high speed on an interstate highway system. More

Koon’s Predatory Ethos Be warned, at Koons you are not a customer, you are a mark. The Koon’s Tyson’s Toyota salesmen must have smiled at my arrival in the showroom, an elderly Vietnam vet might make a a customer, you are a mark. The Koon’s Tyson’s Toyota salesmen must have smiled at my arrival in the showroom, an elderly Vietnam vet might make an easy mark for their predatory impulses. It began well enough. I was offered a 3-year lease on a new Corolla for $425/month by the salesman who, after details of the agreement had been discussed, arranged for me to take it on a test drive. I loved the vehicle, and I said I would take the offer. I thought I had the $425/month price for the transaction, but I did not. The financial man in the back room was working up the agreement. The bait and switch was in progress. Everyone was happy, me, the salesman, Adil Zaman, his negotiator, Muhammad Khan, and the finance guy in the back room. When I went into the back room, to my surprise, the $425 lease payment had increased to $680! While this is a small amount for a month, when multiplied by 36 payments, it equals a $9180 overpayment for the car! Something I did not realize at the time. I could have bought the car outright for that amount. I’m sure the sales team was high-fiving each other in glee after I left. This also made me question their maintenance operation I had used for several years. It seemed every time my previous car had routine service, my service rep would warn there were two, almost always two, additional problems to be dealt with, now or soon. For instance, the water pump had a seep from a seam, or the automatic transmission fluid’s color warned it should be replaced. I could have no idea if any of this is true. Judging by the predatory behavior of the sales force, I would not trust that many of the cited problems were valid, but I will never know. This predatory ethos seems embedded throughout the organization. If one area of the operation is freely and brazenly predatory, all of their operations probably are too. However, it seems not even their low customer rating on Yelp has convinced them to check their ethics and clean up their act. Be warned, at Koons you are not a customer, you are a mark. More