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Koons Tysons Toyota

Vienna, VA

4.7
1,606 Reviews

8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,606 reviews

November 05, 2023

Thank you Ian saeed khan for being happy and setting up rav4 safet Bluetooth and connecting app thank you Muhammad khan for brand new car More

by Seyarrafiqui
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Nov 06, 2023 -

Koons Tysons Toyota responded

It's great to know that Ian and Muhammad were able to assist you with your new RAV4 at Koons Tysons Toyota. We hope you're enjoying all the features of your brand-new car!

November 03, 2023

Thank you so much Ian for cleaning my car and taking me to the rental car place and being happy and helpful and setting up the app thanks also Muhammad for rav4 lunar rock More

by kat.mcd.moran
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Nov 06, 2023 -

Koons Tysons Toyota responded

Thank you for the review, Kat! We are so glad to hear that Ian and Muhammad delivered such a successful purchase experience. Drive safely in your new Toyota RAV4, and we hope to see you again at Koons Tysons Toyota!

October 31, 2023

Lack Integrity Using Bait and Switch Fair Price Offered for a 2019 Toyota Highlander. OnLine Trade-In Value was $10,000 - $12,500 before Krystal’s extra $1,000 and a statement that they beat all o More

by davebarnett900
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jamal Khan
Nov 01, 2023 -

Koons Tysons Toyota responded

Dave, I'm sorry to read about your experience. It's important for us to provide accurate and fair trade-in values, so it's concerning that you felt there was a discrepancy in the offer. However, all trade-in offers are subject to final in-person inspection. We don't want any of our customers feeling like they've been misled or treated unfairly. If you're open to discussing this further, please reach out directly at your earliest convenience. Thank you, Krystle Uriona - Customer Relations Manager - (703) 790-5920 x 23191

Nov 02, 2023 -

davebarnett900 responded

Hi Krystle - I’d like to discuss this further with you and have tried calling several times. Can we schedule a call for tomorrow (11/3) morning? Thanks, Dave

Nov 03, 2023 -

Koons Tysons Toyota responded

Thanks for taking the time to speak with me, Dave. I hope the discrepancy between online offers and the final in-person inspection value has been cleared up for you after our conversation. If there is anything else you need assistance with, please don't hesitate to reach out. Your complete satisfaction is our priority, and we hope to work with you in the future. Best, Krystle Uriona - Customer Relations Manager - (703) 790-5920 x 23191

Nov 03, 2023 -

davebarnett900 responded

Telling me that the value if my car dropped by 50%+ from your web Trade-In tool which changes values daily and is subject to in person inspection using accurate inputs into the tool doesn’t explain what took place as it was a pure Bait and Switch trade in play. Our conversation confirmed my thinking…

October 30, 2023

Amar, thank you so much for the great service and experience! Muhammad, thank you for being so helpful and for helping us identify the next car for our family. Ian, thank you for being so personable More

by angela.broadus20
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Oct 31, 2023 -

Koons Tysons Toyota responded

Angela, we're so pleased to know that Amar, Muhammad, and Ian provided you with a great experience at Koons Tysons Toyota! We appreciate your kind words about our team. Enjoy your new car!

October 29, 2023

Thanks Ian for the awesome test drive, and thank you Muhammad for great deals! and azmi finance and farres manager More

by ivanvp7
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Oct 30, 2023 -

Koons Tysons Toyota responded

We're glad to know that Ian, Muhammad, Azmi, and Farres provided you with an awesome experience at Koons Tysons Toyota! Thanks for the shout-out. Safe travels in your new vehicle!

October 29, 2023

Thanks so much Ian saeed khan for being happy and setting up the application. Thanks Muhammad for platinum crown turbo and blueprint grand highlander More

by karisme24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Oct 30, 2023 -

Koons Tysons Toyota responded

We're glad to know that Ian and Muhammad were able to assist you with your application at Koons Tysons Toyota. Enjoy the ride in your new Highlander!

October 28, 2023

I love this service thank you so much Ian saeed khan for being so nice to us and connecting app. Last time different sales person was not done so this time I am happy. Thanks Mohammad More

by nupurbhardwaj176
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Oct 30, 2023 -

Koons Tysons Toyota responded

We're glad to know you had a great experience with our team at Koons Tysons Toyota. We appreciate your kind words about Ian and Mohammad. They'll be pleased to learn of your high praise!

October 24, 2023

Thank you so much Ian saeed khan for setting up the application and Bluetooth. Also thank you Muhammad Khan for Camry 24 safet. Pakistan Zindabad!! More

by greeneaglegm
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Oct 25, 2023 -

Koons Tysons Toyota responded

We're glad to know our team was able to assist you. It's always great hearing about the helpful service provided by Ian and Muhammad at Koons Tysons Toyota! We appreciate your business and hope you enjoy your new 2024 Toyota Camry. Safe travels!

October 21, 2023

Ian Saeed Khan was great to us to through the process of test the drive and serving us with lunch and drinks. We appreciate you Ian Saeed Khan for your hospitality and nice gesture. More

by sultanrenovations
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Oct 23, 2023 -

Koons Tysons Toyota responded

We're glad to know that you had a great experience with our team at Koons Tysons Toyota! Your kind words about Ian's hospitality and service provided during your visit are greatly appreciated. Safe travels!

October 21, 2023

Ian, the best test drive partner ever! Made my experience great and comfortable. Mohammed, got me with a new car. I came in for servicing and left with a new car, thanks to his patience an More

by sdarfour17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
Oct 23, 2023 -

Koons Tysons Toyota responded

We're so pleased to know that Ian and Mohammed made your experience at Koons Tysons Toyota a memorable one! It's great to see our team could help you in finding the perfect new car. Thanks for sharing this review with us, we appreciate it!

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