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Koons Tysons Toyota

Vienna, VA

4.7
1,589 Reviews

8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,589 reviews

January 24, 2025

Koons maintenance representative, Mr Alex Hernandez, is a top professional, customer oriented and always friendly. More

by Roberto Mosse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Jan 24, 2025 -

Koons Tysons Toyota responded

Roberto, thank you for recognizing Alex's professionalism and customer service at Koons Tysons Toyota! We're delighted to hear about your positive experience.

January 22, 2025

it was excellent job, service staff ( Matthew Ragsdale ) is friendly, All my expectations are completely . I will be back forever ! More

by Thuy Nguyen
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Ragsdale, John Boehm
Jan 22, 2025 -

Koons Tysons Toyota responded

Thuy, we're delighted to hear that Matthew and the Koons Tysons Toyota team exceeded your expectations! We look forward to welcoming you back in the future.

January 22, 2025

Mr Alex H is out standing employee always providing great service , I am very please with Tyson Koons , coming there since 2003, glad to be part of Toyota family , we have 3 cars but we gave up Sienna 2003 d More

by raja57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Jan 22, 2025 -

Koons Tysons Toyota responded

Thank you for your continued loyalty to Koons Tysons Toyota since 2003! We're delighted to hear that Alex has consistently provided great service, and we appreciate your feedback on the test drive experience. If there's anything else we can assist with as you consider your next vehicle purchase, please let us know!

January 22, 2025

Excellent service writer and technician , will come back , fast and on time required for finishing More

by Thuy Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Ragsdale, John Boehm
Jan 22, 2025 -

Koons Tysons Toyota responded

We are glad to hear that our Koons Tysons Toyota team provided excellent service. Thanks for sharing your experience with us!

January 17, 2025

I’m very happy for him Their treatment at the reception is very good and encouraging, and also in the office, the person is smiling and kind. Thank you to everyone. More

by Abdalmajeid Aboud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Turcios
Jan 17, 2025 -

Koons Tysons Toyota responded

Abdalmajeid, we're delighted to hear about your positive experience with our team at Koons Tysons Toyota! Thank you for the kind words and support. We look forward to serving you again in the future!

January 14, 2025

It’s was great except should be better communication between the people answering the phone with parts department and service department. I was told when I call they have the 4 tires need after making More

by roulaarmani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mc Dermoti, David Turcios
Jan 15, 2025 -

Koons Tysons Toyota responded

Thank you for sharing your feedback with us, I'm sorry to hear all 4 tires weren't available when you came in for your service appointment. However, we're glad to hear that David provided excellent service at Koons Tysons Toyota. We appreciate your patience and will work on improving communications so we can continue to serve our customers.

January 13, 2025

It was great. All my expectations are fixed. I recommend koons for people. Thank you. More

by Kathe5001
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Jacobs, Edward Arhinful, Mohsin Kharam, Mohammed Abdullah
Jan 13, 2025 -

Koons Tysons Toyota responded

Your feedback is much appreciated! Thank you for supporting Koons Tysons Toyota.

January 11, 2025

Service Staff & Techs who earn/own your needs, issues, concerns & respect. Service Staff you know and feel want to work at the Koons Service Department, many who have left on good standing, always seem to More

by Jcpxyzt5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Case, David Turcios, James Kim
Jan 13, 2025 -

Koons Tysons Toyota responded

It's wonderful to hear that our service staff and techs at Koons Tysons Toyota have made such a positive impression! We truly value their dedication and are glad it resonates with you. Thank you for sharing your experience!

January 06, 2025

Danielle was exceptional. I had a very poor experience at the Arlington Koons and he made up for it. More

by egansuzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I put Daniel and it was James who helped me, James Kim
Jan 06, 2025 -

Koons Tysons Toyota responded

Suzanne, thanks so much for the 5-star review of Koons Tysons Toyota! We'll pass your kind words along to Danielle.

December 28, 2024

Lina was very friendly, professional & accommodating, despite having to juggle multiple customers. Her Sales Mgr was very generous & fair w/our trade and rate for the vehicle we purchased. Dwight accommo More

by dckbroeder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lina, Ali & Rahul, Dwight Beard
Dec 30, 2024 -

Koons Tysons Toyota responded

Thank you for sharing your wonderful experience with us! We're delighted to hear that Lina, Dwight, Ali, and Rahul made your visit at Koons Tysons Toyota so accommodating and pleasant. We appreciate the kind words and look forward to serving you again in the future!