Koons Tysons Toyota

The experience lived up to the horror stories of "why people hate buying cars." I contacted the dealership, explained to them what I was interested in, what I'd be trading in, and my constraints. "why people hate buying cars." I contacted the dealership, explained to them what I was interested in, what I'd be trading in, and my constraints. I asked whether they were willing to work with me and were serious about making a deal. A.J. answered my queries in the affirmative. The experience at the dealership was awful. A.J. displayed little regard for my time by low balling me on my trade-in, only to "talk it over with his manager." The manager stated that they had indeed underestimated the value of my trade-in. The also dramatically overestimated the value of the car that interested me- the door jambs were dirty and scratched, the side of the car had a scratch, the entire car needed to be buffed, etc. Essentially, A.J. tried to portray a used car in good condition as immaculate. It appears Koons will try to shortchange you on your trade-in while refusing to budge on price, even when presented with clear evidence. I made it clear to A.J. that I would not be buying the vehicle in question, nor would I be doing business with Koons. I'm not sure how this translates to "please have the dealership contact me repeatedly over the next three days." More

Would you recommend this dealership: WISH THERE WAS AN Would you recommend this dealership: WISH THERE WAS AN OPTION FOR DEAR GOD NO! Bought a used Land Rover LR2 15 days ago. It has left me stranded tw Would you recommend this dealership: WISH THERE WAS AN OPTION FOR DEAR GOD NO! Bought a used Land Rover LR2 15 days ago. It has left me stranded twice. they tried to tell me it just needed a new battery on day 6. Charged me over $200 to replace the battery (on a car I'd had less than a week). Here we are day 15 and it won't start. They are just shrugging their shoulders at me. More

In addition to performing a service that i did not ask for making me pay twice as much as i planned for, the mechanics stole a very valuable item from my glove compartment. I called 911 and reported the i for making me pay twice as much as i planned for, the mechanics stole a very valuable item from my glove compartment. I called 911 and reported the issue on the spot. These dealership isthe center for disappointment. I wouldn't recommend this place to anyone. More

This dealership had everything that makes buying a used a painfull experience: louzy used sales car tactics, arrogance of the management ("there are very few rav4 with 3rd row seats, and we buy all of them. painfull experience: louzy used sales car tactics, arrogance of the management ("there are very few rav4 with 3rd row seats, and we buy all of them. Not that it influences our prices...", then pulling incomplete data to make me think they give the best deal in town after I told them I had found 2 equivalent cars at $1,500 less - that's basically telling your potential customer he is a liar and they know better). This was such a big waste of time at every stage, especially since they take pleasure to make you wait forever every step of the way. By the way, on one the 2 cars I tried there the exhaust felt off the car after a few hundred feet, I thought I was sudenly driving an airplane, and they were still trying to push that car to me!. Immediate result: by the time I left for the 2nd time I promised myself I wouldn't buy there even if it meant not buying a car for a while. End result: a few days later I bought a car better than what they offered for about 12% less. As one of their managers said: "if you can get such a great deal, we don't deserve your business". At least I agree with them on one thing! More

My car had broken down and would cost too much to fix. I was in a very difficult situation because my credit has been ruined due to a situation with my ex-husband. Toney and Suheil were both very compassio was in a very difficult situation because my credit has been ruined due to a situation with my ex-husband. Toney and Suheil were both very compassionate and never made me feel bad due to my credit situation. I explained everything to Toney up front, and he found something I could afford that would give me reliable transportation for work. He brought my application to Suheil who was able to finally get something approved. They made me feel that I was as important as someone who was spending three times as much, and they never made me feel bad about my situation. I will always be very grateful to both of them, but especially to Toney for his compassion and understanding. Joe in the service department was also very helpful and understanding, but I don't have his last name. More

Kader was very nice and accomodating. He assisted me till my purchase was closed. He stills answers my questions whenever I inquire something about my car. my purchase was closed. He stills answers my questions whenever I inquire something about my car. More

If I were to describe the sales service we received, I would say it was slow but overall I was happy. However, when a new van blows a tire in the first month or two for no explained reason and Koon's and would say it was slow but overall I was happy. However, when a new van blows a tire in the first month or two for no explained reason and Koon's and Toyota's response is that they didn't sell us the tire, they only sold us the car and it was essentially tough luck for us, you can bet that the $300 tire fix cost them a whole lot more than that when it comes to future purchases. So, my suggestion to everyone out there is that if you want a dealer who stands behind their product, stay far away from Koons Tysons Toyota. More

On March 27, 2013 we drove from Charlottesville Va to Koons to purchase a new Rav4. We had worked with Davaa "George" over the phone on the Rav4 that we found on line(excellent price) George was very fri Koons to purchase a new Rav4. We had worked with Davaa "George" over the phone on the Rav4 that we found on line(excellent price) George was very friendly & knowledgeable about the product. We were able to work out all the details over the phone which made the purchase very easy when we got there. When we arrived on the lot George immediately took us to the vehicle demonstrated and explained everything about the car to us. He was extremely knowledgeable about all aspects of the car (far different than most of the other sales people we talked to). He was very whitty and made us feel comfortable right away. In no way did we feel pressured to purchase options that we did not want. We would definately return to Koons to purchase another car from George. Thank you for a wonderful experience. More