Koons Tysons Toyota

My husband and I went to Koons to see new cars and also a used car advertised on their web site. Sam Jawaid had emailed me in response to my inquiry about a used car and was very friendly and helpful. When used car advertised on their web site. Sam Jawaid had emailed me in response to my inquiry about a used car and was very friendly and helpful. When we got to the dealer, he took us on a test drive, was again friendly, and was knowledgeable about the car. As soon as we sat down to talk price, he told us that Joe Romeo would be helping us. Things started going downhill quickly. Joe had a raging cold and I was afraid he was going to give it to us. He offered me $1500 on my trade-in, though the KBB trade-in value was $5500 and other dealers had offered me $4000-6000. Mind you, Koons' TV ads for "up to 125% of KBB value" were on ALL THE TIME, so I was particularly offended that I was offered so little. I nicely told Joe this and he said that maybe he made a mistake, and he called over his supervisor, Pushkar Bhasin. Pushkar also he would give us a great deal but couldn't get the price of the new car below what other dealers offered, despite upping the trade to $4000. Plus, they made us physically look at the car before we discussed price, even though we had seen the car at another dealer, and it took them forever to "find" the car and pull it to the front of the lot. Pushkar said he was a "straight shooter," "honest," and would give us the "best deal" but that was he offered was the very best deal he could provide. When I said that was too much, he started to negotiate. Then I asked about the used car again, and he said he couldn't show us used cars and couldn't give me $4000 for my car if we bought a used car. But as we were leaving, he said he could show us used cars and could also give me $4000 for my trade. Meanwhile, Joe kept hovering over us, standing in the cubicle next to us. Pushkar said their best price was only good that night, but as we walked out the door without a car many hours later, he said that we could stop by the next day. And they called and emailed repeatedly the next day. Bottom line, Sam was nice and helpful, but we didn't appreciate getting passed around and did not feel that this dealership was honest. Everything they said was straight out of the car dealer sales playbook -- the good cop/bad cop, "this deal is only good today," bait and switch advertising on TV, etc. I didn't feel that this dealer was treating me with respect. I ended up buying a car at a different dealer the next day. More

Nadeem is a wonderful sales person. He has a good feel for customers and their needs. He also has a lot of patience needed for this kind of work and is truly professional. I sincerely recommend him to for customers and their needs. He also has a lot of patience needed for this kind of work and is truly professional. I sincerely recommend him to work with. Valued Customer. More

Went to purchase a 2005 Mazda RX8, the car looked immaculate in pictures and i was told the car was perfect driving too. I am located in NY and drove 7 hours to virgina to purchase this car. Got the immaculate in pictures and i was told the car was perfect driving too. I am located in NY and drove 7 hours to virgina to purchase this car. Got the keys in my hand and went outside to start it up and look it over. Car was beautiful inside and out...until i went to start it. The car had to crank 8 or 9 times just to start. finally after it started we went for a drive. First anf second gear did not pull like they should the car was only getting half the power it should and all AJ kept saying was its fine its fine its fine. WELL THEY LIE!!! We already own a mazda rx8 in the family so we know EXACTLY how they drive. This one was NOT right. And all this dealer tried to do is hide the problems the car had. After a waste of 14 hours of driving i still do not own a mazda rx8 due to this pure xxxx dealer. DO NOT PURCHASE A VEHICLE FROM THIS DEALER THEY ARE 2 FACED LIERS!!!!! More

I purchased a used Highlander last week. The cars were very clean inside, a detail that many dealers miss for some reason. Shahzad “Sam” Jawaid was extremely knowledgeable about the vehicle and each step very clean inside, a detail that many dealers miss for some reason. Shahzad “Sam” Jawaid was extremely knowledgeable about the vehicle and each step in the purchasing process, answering all of my questions. All of the people I interacted with at the dealership were friendly and at no time did I feel pressured by anyone to make a decision. The price was no-haggle (it was an internet price), which takes off even more pressure. I financed the purchase with Toyota Financial Services so business manager Sam Robles walked me through the paperwork and had me on the road quickly. For me, this was a great car buying experience and I would feel comfortable recommending Sam and Koons Tyson’s Toyota to my friends or anyone looking to buy. More

Dear Sir, I would like to express my gratitude towards Dear Sir, I would like to express my gratitude towards the services that I received today on Toyota Koons, while dealing with Mr. Alaaaldin Salem an Dear Sir, I would like to express my gratitude towards the services that I received today on Toyota Koons, while dealing with Mr. Alaaaldin Salem and Mr. Alex (Financial Manager), and I do appreciate the friendly and respectable attitude that they reflect through dealing with customers trying to satisfy them and they really did indeed. As a Toytoa customer, I do recommend Mr. Alaadin and Mr. ALex as superb Toyota staff, Thanks, Sanarya Rasheed sanarya_rasheed@yahoo.com More

Aiman was very helpful in my purchase last month. I found him very patient and on customer's side. After working with Aiman, my perception about car dealers has started to change. found him very patient and on customer's side. After working with Aiman, my perception about car dealers has started to change. More

Koons Tysons Toyota made up for my losses. They took the truck back after this review to fix it up the way it was supposed to be done the first time around. Special thanks to Debra Latiolais for taking t truck back after this review to fix it up the way it was supposed to be done the first time around. Special thanks to Debra Latiolais for taking the time to make sure that the truck was fixed in a timely manner. She was the one who daily updated me about the steps Koons took to make the truck ready for my yesterday's pick up. Now I can say that I experienced a truly professional and friendly customer service. More

The customer service from Bill was fine. I just felt like the wait between Sunday and Monday was way too long of a wait. We had a minor problem with the finance advisor. I just felt like the wait time should the wait between Sunday and Monday was way too long of a wait. We had a minor problem with the finance advisor. I just felt like the wait time should have been 1/2 of what we had to wait for service. More

I’m an optimistic kind of person about life in general, but I get tired of hearing the horror stories about buying a car. If you want someone how will provide the knowledge and comfort that you need to pur but I get tired of hearing the horror stories about buying a car. If you want someone how will provide the knowledge and comfort that you need to purchase a vehicle, Curtis is the representative for you! I will always appreciate his assistance with my car buying experience. I recommend Curtis as your sales professional. Whether you have a question, doing research, or ready to buy a vehicle, stop by and visit Curtis. His positive attitude and professionalism will make your car buying visit unforgettable! More

First let me say that I hate buying cars, that is, I hate making decisions in the dark involving large sums of money for something that may or may not give me years of good use or headache. I also dislike m making decisions in the dark involving large sums of money for something that may or may not give me years of good use or headache. I also dislike most sales people, and car salesmen rank right up there with Nordstrom sales clerks on my irritation scale. Heck, I dislike most people; though to my credit, I think, I love my wife and my dog. Get the picture? Ok, let's continue. I just bought a 2011 Toyota 4Runner Trail model from Leo Bouchard at Koons for roughly $45,000, a sum almost as great as the cost of my first house in the late '70's. And I enjoyed it!! Indeed, I am still surprised at how well I felt the process went. So how did this happen, you ask? For that I owe thanks to Leo and his deft perception of my needs (I needed a good backroads hunting vehicle) and my concerns. Of course it helped that Leo is an avid hunter and fisherman too. It also helped that Leo clearly knows his business inside and out and transparently enjoys selling. Enthusiasm and knowledge make a powerful combination and go a long way to affording a customer like me a sense of confidence. I also enjoy watching someone enjoy his craft. I don't know whether I got a "good" deal a "great" deal or a "bad" deal on the car itself. If, for example, the delayed 2012s have some great new technology of look, I will be very disappointed that I wasn't informed. At the same time, I think there are always lingering doubts like this in a car purchase. This is one of the aspects of car purchasing that is a real problem--the fact of not having full information and no way to get it. What I do know is that I thoroughly enjoyed buying the car from Leo at Koons, and I would recommend them to anyone with confidence. More