Koons Tysons Toyota

Curtis Speller is a genuine individual who cares about his customers. When I first met him in the showroom he was warm, sincere and very attentive. Curtis listened to what I wanted in car and did not tr his customers. When I first met him in the showroom he was warm, sincere and very attentive. Curtis listened to what I wanted in car and did not try to sell me what I did not want or need. I consider this an admirable quality....focusing on the customer's needs. Curtis made buying a car a positive experience. I will recommend him to anyone in the market to purchase a car. More

I had a perfect experience with my salesperson Davaa George Enkhtur. His product knowledge made me to buy Highlander not BMW X3. Thank you for having him. He deserves pay raise!!!! George Enkhtur. His product knowledge made me to buy Highlander not BMW X3. Thank you for having him. He deserves pay raise!!!! More

I recently relocated to DC/NOVA area and my Honda Accord's transmission blew out and I was desperately in need of a car. I did my research and narrowed it down to a Mazda CX-5 and although I knew t Accord's transmission blew out and I was desperately in need of a car. I did my research and narrowed it down to a Mazda CX-5 and although I knew the Toyota RAV4 was very competitive, I leaned more towards the CX-5 based on customer satisfaction reviews. I spent two full days, visiting two Mazda dealers where I received internet pricing quotes from (Arlington and Fairfax) and was very disappointed in the way both dealerships handled their sales process. The first dealer pushed and intimidated me into purchasing a used 2013 CX-5 with 20k miles when I had not been interested in a used car. Wouldn't let me even go through the preapproval process until I expressed interest in the used version. Then claimed someone else was waiting to purchase it and he wanted my commitment ASAP. I left disgusted with this salesman and didn't go back. The second Mazda dealer had a brand new salesperson who was very friendly but was incredibly incompetent and lacked knowledge in his own product line. I was thinking about driving to Alexandria to try another Mazda dealer but decided to test drive a RAV4 at a Toyota dealer which was across the street from the Mazda dealer in Fairfax. Before visiting this dealer, I called back a nice friendly salesman, Emerald Walker from Koon's Toyota who had reached out to me earlier that day. I asked for a quote over the phone on a 2013 RAV 4 Limited Edition and he gave me a price that seemed unreal. Thinking that the salesman had quoted me a price to entice me to come to the dealership, instead I walked into the other Toyota and test drove the same RAV 4 I had inquired about . I immediately LOVED the Toyota RAV4 WAY better than the Mazda CX-5, it felt great on the road, the features were comparable and although I initially loved the CX-5's exterior, I ended up liking the RAV4, overall. However, when it came down to pricing, this Toyota dealer initial quote left little to desire. After an hour of negotiating and not going anywhere, I spoke with Emerald again and found out that the price was on the same model and it was a published internet price! Koon's published price was already $3500 lower than what the Fairfax Toyota dealer started the negotiation with and I ended up leaving this dealership at 9:45PM and headed to Koon's. Mind you, they close at 10PM and I know most dealerships and salesmen work until every customer leaves beyond closing time but I walked in at 10PM and Emerald Walker and his Scion sales manager, Ricky Jacobs greeted me warmly and was sincere in their approach. There was no hiding that I had came in ready to negotiate and purchase. However, the specific car I had wanted was not in stock and they were expecting shipment in couple of days. I ended up receiving additional discounts for the "inconvenience" of waiting but they had been upfront before I walked into the dealership that the car was on route. The car came in the very next day, I was informed via email and phone by both gentlemen who were so excited for me because they knew that I had returned my rental the previous day and commuting without a car. I was picked up at the train station by my salesperson, Emerald Walker, and soon I met Tonci Klaric who worked diligently to get me the best financing deal that I could receive based on my credit. My experience with Koon's was unbelievable. I have received updates, phone calls, emails from all three men following up with me, making sure that I was comfortable with my new car and Emerald even took the liberty of scheduling me for my first maintenance service. What impressed me the most was that their connection with me was genuine, they all understood my needs was courteous and respectful about the fact that I was new to the area and wanted to make my experience as easy as possible. My experiences with TOYOTA dealers in general was far more impressive than the MAZDA dealers in this area. But Koon's really impressed me with their service and at the end of the day with so many dealers with competitive prices, it's the service level that makes a real difference. I would recommend Koon's Toyota in Tysons Corner to anyone who is considering a Toyota or a Scion car. I also strongly recommend Emerald Walker and Ricky Jacobs (Scion Manager) because both men are incredibly PROFESSIONAL. More

Mr. Hamza and Mr. Sam were outstanding in customer service. They went out of their way to help me pick the best car. Thank you guys! service. They went out of their way to help me pick the best car. Thank you guys! More

Our experience at Koons Tysons Toyota was excellent! Working with Toney Jeter was a truly wonderful experience right from the beginning. He was invested in our customer satisfaction from the very first Working with Toney Jeter was a truly wonderful experience right from the beginning. He was invested in our customer satisfaction from the very first inquiry phone call I placed. Toney was prompt in returning calls and kept us informed every step of the way as he persisted in finding the exact vehicle we were requesting. Toney also took the time to comprehensively educate us on our vehicle once it arrived. He followed up with us multiple times to see if we had any further questions. Toney Jeter made our experience in car purchasing a very positive one. He was very personable while maintaining a high level of professionalism. Ricky Jacobs and Manuel Nino added to the excellent experience we had at Koons Tysons Toyota. Highly recommended to all! More

I bought a new Prius from this dealership. Overall experience was great. I got a reasonable trade-in value for my 2003 Mini and the Prius was less expensive than a dealership in my town. On top of tha experience was great. I got a reasonable trade-in value for my 2003 Mini and the Prius was less expensive than a dealership in my town. On top of that, I appreciate the service that Mr. Perry provided me. He didn't push me to buy one. He cared about my situation and helped me make decision. Also, he helped me change the vehicle from my insurance plan, too. If I did this it would have taken another couple of days. One thing I am sure is they were providing a better service than any dealerships in this town. It was worth driving 4 hours trip. I strongly recommend you go this dealership and meet him before you decide. Thanks, More

Kader Ndao and Ricky Jacobs provided me with an awesome buying experience. Both were very professional, attentive and knowledgeable. Kader showed me the car and took me on a test drive. He didn't rush m buying experience. Both were very professional, attentive and knowledgeable. Kader showed me the car and took me on a test drive. He didn't rush me or try any of those distasteful sales tactics that I've been subjected to in the past. You know the kind that tries to sell you a crappy car and a higher than reasonable price. There was NONE of that. I was treated with respect and not as though I was a 'mark'. I really appreciated that. Ricky made sure that the process ran smoothly and I was always greeted with friendliness and attended to quickly. I highly recommend them! Thanks guys!! More

i was looking for Toyota highlander 2013 limited on the east coast for months, but i finally found the best one at koons Toyota , when i called about the car i was so pleased with the service i received f east coast for months, but i finally found the best one at koons Toyota , when i called about the car i was so pleased with the service i received from Mr Toney Jeter . he made sure i was comfortable with the decision to purchase the highlander. he when above and beyond the call of duty to ensure that had the best experience possible , i was an out of town customer and he did his very best to give me directions from my home in Pennsylvania to Washington dc where he met me and drove me to the dealership, we went on a test drive and he explained every feature of the car with such precision. Toney personally made sure my car was cleab service and filled up for my return home , i was the happiest customer on the planet when i left koons Toyota. i encourage anybody who wants to have the ultimate customer experience to contact Toney Jeter at Koons Tysons Toyota Scion. Koons Tysons Toyota Scion 8610 Leesburg Pike Vienna, VA 22182 Sales: (866) 746-6317 More

We went looking for used cars and ended up buying a new one because Luis was patient enough to review the options with us, and even made the calculations to see that there was no significant difference. Hi one because Luis was patient enough to review the options with us, and even made the calculations to see that there was no significant difference. His friendliness and at the same time respectful behavior made us feel completely comfortable. He then made arrangements to schedule an appointment with the service department for a noise we were hearing and to install the wheel locks, and everything was ready when we arrived. We also own a Lexus and was surprised to find in Luis the same level of professionalism of the luxury version of Toyota. We will recommend him to friends and family. M&M Barrios More

nice, friendly and knowledgeable sales and finance people. the dealership has unbeatable stock and service hours (they never close it seems). Overall good car buying experience. people. the dealership has unbeatable stock and service hours (they never close it seems). Overall good car buying experience. More