Koons Tysons Toyota

I rode along to serve as "wingman" on my daughter's car purchase. Her salesman, Josh Lundy, was friendly, knowledgeable and THOROUGHLY professional. He went over every detail of the vehicle' daughter's car purchase. Her salesman, Josh Lundy, was friendly, knowledgeable and THOROUGHLY professional. He went over every detail of the vehicle's history with her and made a point to demonstrate its features during our test drives. He showed us several competing vehicles as well and was equally knowledgeable about them. When it came time for her to make a choice, he stood back, applied NO pressure, and when she came to a decision made no attempt to steer her toward a more expensive, more elaborately equipped vehicle she had also considered. It was easily the best car-buying experience I've ever been associated with. More

WORST experience ever at a dealer. I DO NOT recommend this dealer to my friends or anyone who is looking to purchase a car. Our family is a fairly loyal customer of Toyota. I have been looking at car this dealer to my friends or anyone who is looking to purchase a car. Our family is a fairly loyal customer of Toyota. I have been looking at cars the past few weeks and have visited quite a few dealers. I have NEVER seen the situation I went through today. I have a calf muscle injury so I really need to test drive a car before I purchase to make sure that the style of the pedal will not hurt my calf muscle when driving. The experience started off well; the gentleman at the door was very friendly and led me to a salesman (who was AWFUL). I told the salesman I was interested in the the Highlander SE. He took me outside, found the right Highlander and told me to wait while he went to get the key (it's Dec 26th- extremely cold)!! Don't most dealers find the car and bring it while the customer waits inside? What was the point of leading me to the lot and just having me wait there? Shows lack of training of the sales staff. He came back and we were on the road. I told him about my calf injury and noted that I would like to try the stop to start acceleration on local rds and also see how it drives on the highway at higher speeds. He says ok. We go on a local route of about 3-4 miles and we're back at the dealer? I mention I want to try it at higher speeds and he says NO. He has another appointment at 4pm (it was about 4:05 at this point). Why did he even take me for a test drive then? I continue to mention b/c of my leg, I need to see how my leg will respond when I press the pedal harder at higher speeds. He says NO. The dealer cannot allow me to drive more than 3-4 miles. I drive into the dealer and I continue to press - I didn't want to have wasted my time/effort to get here for nothing. He says he will ask a manager. He comes back and says NO. I say, so should I take my business somewhere else? He says ok - bye. WHAT? I'm so shocked at this point- I want to notify someone. I go back in and tell the gentleman at the front about the situation. He is the only nice person in this dealer. He asks me to wait and he will try to talk to a manager. The manager comes by - (who by the way does not even apologize for me being upset?) but says he can handle the situation and allow me to go on a 10 min drive to test out the highway. I do the 10 minute drive on the highway (3 MORE MILES IS ALL IT TOOK), bring the car back to the dealer and leave. I will most likely be purchasing this car but NOT AT KOONS. I will take my business elsewhere and will tell my friends to do so as well. Koons lost my business of $35k because of a measly 3-4 extra miles they didn't want me to drive even though I told them about my calf muscle injury. Most dealers on a normal basis usually have a test drive route longer than 3-4 miles from the start!! Not only that, the salesman did not show me the rearview camera, did not show me the cargo space, did not show me any features of the car. Worst dealer experience ever. I'm not putting the salesman name here b/c as a decent person, I don't want to be responsible for him not having car sales but I do hope that the sales staff is trained better in the future. What a horrible experience. More

They were ready to answer my questions always with emails also. Explained me well about offer and sales to match my budget. Very friendly nature and did not force to buy. I was gone to some other dealer befo also. Explained me well about offer and sales to match my budget. Very friendly nature and did not force to buy. I was gone to some other dealer before these guys and did not like them. More

Toney was very helpful and knowledgeable about the vehicle we were interested in. I will definitely recommend him and go back to him when needed. vehicle we were interested in. I will definitely recommend him and go back to him when needed. More

Josh kept me informed every step of the way during the process. My situation was somewhat unique to me as the vehicle I was purchasing was being delivered from overseas, which made it difficult to determ process. My situation was somewhat unique to me as the vehicle I was purchasing was being delivered from overseas, which made it difficult to determine the actual delivery date. Aware of my concerns, Josh provided me with daily updates pictures of my future vehicle in the color and the options I desired. When it came to pricing, Josh/Koons would not be out done and I came away with a great deal. In summary, my experience with Josh and the Koons' team was very positive. Their customer service was outstanding and at the end of the day, there were no surprises, which is all I could ask for. I'll definitely be coming back to Koons when it's time for my next vehicle purchase. Regards, Paul Downing More

I had the best experience I have ever had buying a new vehicle. Ndao was the most pleasant dealer I have ever had. I truly enjoyed the time spent with Ndao. My Son and I were there most of the day. Ndao vehicle. Ndao was the most pleasant dealer I have ever had. I truly enjoyed the time spent with Ndao. My Son and I were there most of the day. Ndao gave me a great deal on my new vehicle and on the trade-in. I will never go to another salesperson. More

I was looking for a used Toyota Corolla and Toney helped with it much. Several hours and I got it including insurance and so on. Great service, highly recommended!!!! with it much. Several hours and I got it including insurance and so on. Great service, highly recommended!!!! More

The Sales Professional Mr.Toney G Jeter was very helpful and I got the car that I wanted. He was polite and and patiently answered all my questions. and I got the car that I wanted. He was polite and and patiently answered all my questions. More

Curtis was extremely friendly and courteous. He was also very knowledgeable about the vehicle we purchased (2014 Toyota Corolla). Would definitely recommend Curtis and the dealer for vehicle purchases. very knowledgeable about the vehicle we purchased (2014 Toyota Corolla). Would definitely recommend Curtis and the dealer for vehicle purchases. More

I bought a toyota corolla 2014 LE Eco model. I was really happy with the way Mr, Perry and Mr. Pushkar treated me. They helped with the price and financing options as per my budget. The entire procedure from happy with the way Mr, Perry and Mr. Pushkar treated me. They helped with the price and financing options as per my budget. The entire procedure from selecting the model, buying & financing options for the car was quick and straight forward. I would definitely recommend people who are interested in getting toyota and scion cars to buy from Koons Tyson Corner dealer and it was really a great experience doing business with them for my first new car. Considering the way they treated and helped me I would rate them overall 10 on a scale of 10. More